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Insight Global, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Insight Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I intentionally remove my phone number from online resumes and you know why? Because of insight global. They call me, text me, email me, message me on LinkedIn with their jobs which I'm sure are fake or I'm over/under qualified for. My issue is I don't put my phone number on my resume yet I'm receiving calls and texts. Take me off your list right away. I'm done with this and it's harassment at this point. If someone does not list their phone number for you to contact, you DO NOT have permission to contact them there. I don't need you filling up my voicemail so legitimate companies I'm interviewing with cant contact me. Received multiple reach outs from them last week and one first thing Monday. Leave me a long you unprofessional leaches.

      Business Response

      Date: 08/24/2023

      Hey there. 

      We apologize for any inconvenience this may have caused. We will be sure to remove you from our list.  

    • Initial Complaint

      Date:05/31/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accepted a position here in March with a start date of May 8th. That start date was pushed back to June 5th due to this company failing to follow up on my background screening submitted a month prior. Now it is a week before my start date and still no resolution to the background screening issue.

      Business Response

      Date: 06/01/2023

      Hey there!

      I am escalating this and will have IG reach out immediately! 

    • Initial Complaint

      Date:02/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked as a contractorfor Insight Global betweenFeb 2022-Feb 2023. The ending of my contract was a complete nightmare. I was advised in the event thingsdidn't work out with the contractor, I would be given help with finding another assignment. My main concern was avoiding unemployment. I was assured I would be helped and put my trust in IG.Since my assignment ended in February, I initiated contact with my recruiter on 1/6 asking for next steps/provided an updated resume in hopes of being proactive to avoid a gap in employment. I was told I would receivean update on 1/9, never heard anything back so I reached out again via email Jan 19. It was not until Jan 23I heard from someone after making an extra effort and reaching out via text. I was advised of a few departmental shifts and my recruiter moving into another role, but there should have been something in place to avoid so much miscommunication. My information was given to a new recruiter to find a new assignment new as promised, but as of Feb 3, I never heard from the new recruiter. My contract end date was listed as Feb 5, at this point, I had no new job lined up and was still left in the dark about the ending of my contract. I was made aware there were also communication issues between the contractor and recruiters. I sent a mass email to everyone and finally got responses. My recruiter claims to have reached out to me the day before, but I have no record whatsoever of it and I can provide my call log info as I was anxiously waiting to hear back from someone. I also finally heard from the new recruiter 2/3 who advised me to send an email with job roles I'm interested in and we would speak again. Email sent to the new recruiter on Feb 6/follow up text on Feb 9. As of Feb 23, no response. IG ultimately has left me in a horrible situation and looking at homelessness due to overall carelessness. I feel as if I was just a number and have been used for the sake of quota. I was ignored, overlooked.

      Business Response

      Date: 03/27/2023

      Hey there!

      This behavior is unacceptable. I am so sorry you had a negative experience with Insight Global. I followed up with your recruiter and they will be giving you a call. 

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not sure what's going on either used to get tons of calls and messages and recently they've been trying to push me into jobs and then all of a sudden they said they call me by mistake and then the job was posted again by someone else then I put in an Ethics issue and then it was closed super unprofessional not sure why this company to me looks like it has a bad track record with working with people.

      Business Response

      Date: 02/21/2023

      Thank you for sharing your feedback. We're sorry to hear about your experience with Insight Global. Please know that this is not how we operate, and this behavior is unacceptable. We would like to know more about your experience in detail, so we can address it as a training opportunity. Please reach out to **********************************

      Customer Answer

      Date: 02/21/2023

      I have responded to their message and sent them an email I am waiting on their response to see what's going to happen

      Business Response

      Date: 03/27/2023

      Hey there. This behavior is unacceptable. We are so sorry you had a negative experience with Insight Global.

    • Initial Complaint

      Date:08/10/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This agency has not paid me for two weeks of work. It's been a month since my assignment ended. They apparently sent my wages to the wrong account, which I then corrected but have yet to receive my pay.I've had many assignments with them and never had this issue before and only have one bank account. I'm not sure how the wrong account number got entered in the direct deposit info but it certainly wasn't my fault. I've always had the same bank account.I feel suspicious of this and would never recommend them to anyone.

      Business Response

      Date: 08/12/2022

      HI there.  Please can you have the individual reach out to ***************************** with their contact information so we can research this matter and resolve it ASAP?

      With thanks

      Gareth 

       

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