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Business Profile

Entertainment

Main Event

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Came to Main Event with my husband and two kids. While there they got hungry. Couldnt find a waiter so I walked to the restaurant to order. While there gentleman took my order and location. I later went back to order some drinks, he came to my table handed me an electronic device with a total for my bill. I thought it was a bit high but I didnt see a breakdown anywhere and the gentleman that gave me this device was nowhere to be found. I paid and had my receipt sent to me. I left a 5 dollar tip on table and left. I came home to find they charged my bill 20% tip on service I didnt receive. I walked and placed my order and did everything. I never agreed to a tip being added to my bill. Nowhere does it say on the website they can do that. I tried calling numerous times even left a voicemail and they never returned call. This is stealing!

Main Event is NOT a BBB Accredited Business.

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