Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother signed up with this company and met with the owner *********************** about facilitating an estate sale. **** had the time to meet with us, dictate what and what we could not do with my mom's personal belongings, set up the sale and liquidated all she had. **** said in 2-3 weeks after the sale, the check for my mom's 70% portion of the sale would be mailed to her. The sale was held June ***** and by June 25th she had texted me with the calculations of what she owed my mother. (mind you, how she sold everything pricewise and not listening to limits my mom had on some items is another issue). It is 5 weeks post sale and **** is not releasing the funds. I have texted her numerous times and all I get are excuses as to how she is busy "in a meeting", "at a sale", and even to the point that her employee is too busy with her kids during the summer, to take 5 minutes to write a check and drop it in the mail. I had told her she had until Friday July 26th, making it 5 weeks, for us to have the check in hand, and still no check. I am a business owner and there are numerous ways to accept and send payments to clients. While she claims she is traveling (another delay tactic), I gave her 4 options how she can make payment with 3 ways that take less than 5 minutes through your phone even if you are away...Zelle, Venmo, send check by ****** or I offered to send a credit card link where she could pay online. She has still not release our personal property. This engagement with **** has left my mom with no furniture to sit on in her house, no money to buy new furniture as was planned to, and that we lose even interest for the constant delay that **** gets to keep our money. I have proof of text messages of my interactions with her and he consent fake delay and gaslighting, blaming us for not being patient for her employee being busy with kids. She takes no accountability as the owner of her her own company and the responsibility that lies on her.

  

  Business Response

  Date: 08/05/2024

  As we stated to you previously,

  Once the estate sale is over, we deposited everything the week following the estate sale.   Once checks and cc's clear we send your check.  

  We did send your check in a timely manner.  It has NOT been cashed nor has it been returned.  Giving someone the benefit of the doubt is something i hope you give to others in the future. I explained to you that I would gladly hand deliver your mothers check upon my return from being out of state. 

  Your mother is quite the treasure.  Your father was a very well respected physician in the community with neighbors telling us how very fond they were of him and your mother.   What a treasure indeed. 

  We wish you the very best and hope you find peace in your journey. 

  I'll make sure your mothers check is delivered once we have ascertained it has not been returned nor received.   

  Best to you and yours. 

  *****************;

  Customer Answer

  Date: 08/09/2024

  I am trying to upload screenshots of our communication as text messages was the only method  as she never would pick up my calls.  Unfortunatly your site will not let me upload all the evidence.  Please let me know if I can share in another capacity.  As I have everything documented.  

  Basically, when it reached a point of constant deflection of accountability and never telling us when the check is in the mail, that was when I realized the scam she was trying to conduct against a widow.  As a business owner, and at a time with modern technology, I offered 4 different ways she can send our money in less than 5 minutes from her phone wherever she is at, but she avoided that message and did not respond.  After my message of putting a deadline...I gave her her time to correct the issue before reporting to BBB or writing a review (trying to give a "benefit of the doubt") but I still no response.  Then she responded only after my deadline message by sending a text shaming me for reporting her...right after I reported her malpractice business manners to you, BBB.  Even after filing the complaint through BBB to get an answer and accountability, (which she did not respond to for a few days) I still waited a few days to get a response that the check is in the mail , but still no word and no action.  Then I write a ****** review (for it appears only when I call her out through these methods she responds) and once again she responded passive aggressively and shaming me.  Instead of resolving the issue by dropping off the check or delivering it (as she claims she would do), there has been no word on where our money is and why it has not been mailed.

   She has been completely avoiding the issue at hand and taking no accountability as a business owner.  8 weeks now is absolutely ludicrous to not have received our money by now.  How she writes in our complaint is a completely about-face as I can prove in all the text messages..that there is no mention of having mailed the check and she is shaming the client for wanting their property back.   Her lies and gaslighting is appalling and doesn't end.  She is basically purported a scam against a widow client.  She sold all of a widow's property and left her with nothing...not even a *****.  And for her to bring up my deceased father in the complaint is a disgusting tactic and unprofessional.  We are reporting based on a business contract and accountability and not family shaming.  

  

  Business Response

  Date: 08/13/2024

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