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Business Profile

Estate Planning Attorneys

Brian M. Douglas & Associates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Planning Attorneys.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was a worst service that my husband and I have ever had. We paid over $2000 over a year and a half ago for a trust to be done. The first person we talked to left the firm and then six month later we found out because another representative called us and told us that she had to do our application all over because the information was lost. Then just to get an appointment with an attorney we had to wait another three months. The appointment was scheduled in the beginning of November and we still had not received any paperwork. The said they sent the paperwork on November 7th to my husband and my email which waa after the appointment. When they called ua to cancel the appointment with the attorney on the same day that the appointment was can canceled. The representative said the the lady working on our case had left. Now two people working on our case left the firm and at that time we still didn't have any paperwork. Now in January 2024 I received an email statement that I had until February 9th to pay for the balance of the work. Up until today we have NEVER spoken to a LAWYER. I call ******* for three weeks and left messages and email and no one never call me back until February 14th after I requested that I get a refund and no longer wanted to deal with this company. *************** and said the money I paid was to retain the lawyer ($2,200) which we never meet. And they sent the paperwork and that was done was over $3,000 worth of work. ******* said we cannot receive our money back

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attorney email scammed me double charhed me lied to me about my case never once appeared in court and did not retain ********************************* I retained Brian Douglas and nwvwr met or spoke to Brian Douglas. Only email communication and telephone never in person or in office like most attorneys want to know *** member there clients they lied to me scammed me emailed for for years after I just lost my father passed away and I'm dealing with his estate. They send me email 2 days ago asking for 5 thousand more dollars and we never set foot in the court house. I filed a police report with Cobb county I called the georoga state bar and filed a dispute with my bank This is alow life level of practice and he should be disbarred for using his name email and platform to scam victims of elder fraud and there heirs out of money. I was told 2500$ to handle my case then later told 5 thousand dollars because of a hearing. I paid the 5 thousand dollars we never had a hearing and now they want more 5 thousand dollars. I have 4 years of spam scam emails from this law firm. I want my money back thank you kindly happy holidays.

Brian M. Douglas & Associates, LLC is NOT a BBB Accredited Business.

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