Complaints

This profile includes complaints for Knuckle Up Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Knuckle Up Fitness has 4 locations, listed below.

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  Knuckle Up Fitness

  5290 Roswell Rd Ste O Atlanta, GA 30342-1978

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  Knuckle Up Fitness

  5815 Windward Pkwy Ste 100 Alpharetta, GA 30005-4202

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  Knuckle Up Fitness

  5956 Roswell Road Sandy Springs, GA 30328

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  Knuckle Up Fitness

  Atlanta, GA 30342-8219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request your assistance in addressing a matter that I believe constitutes both unethical business practices and unfair treatment. I registered for classes at Knuckle Up Fitness in ********** in early 2019, with a membership fee of $89 per month. However, after a couple of months, I decided to cancel my membership.Despite my efforts to cancel my membership directly at their ********** location, I was met with hostility and rudeness from the staff. On multiple occasions, I visited the gym to complete the cancellation process, only to be met with resistance and claims that the cancellation process was complicated. In response, I filled out a cancellation form and submitted it at the location, fully expecting the matter to be resolved. I ceased using their services entirely after that time.However, despite following their cancellation procedure, I continued to be charged the membership fee for several months. To stop these charges, I contacted my credit card company and requested that future payments be ********** my shock, I subsequently received a collection notice (attached below), demanding payment of $583. I was contacted multiple times by Knuckle Up Fitness and subjected to threatening phone calls, including coercive threats of legal action and jail time if I did not make the payment. Under duress and lacking a full understanding of my legal rights at the time, I reluctantly paid the amount to avoid further ************* the time, I was under the impression that the Better Business Bureau (BBB) would be unable to assist with a case in which payment had already been made. However, I have recently learned that BBB can, in fact, offer assistance to customers who have experienced unjust treatment by businesses within the past 10 years.Given the mishandling of my cancellation, wrongful continuation of charges, and the threatening behavior I endured, I respectfully request your guidance and assistance in resolving this matter.