Complaints

This profile includes complaints for Deka Lash Chamblee's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Deka Lash Chamblee has 2 locations, listed below.

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  Deka Lash Chamblee

  5001 Peachtree Blvd Ste 620 Bldg 600 Atlanta, GA 30341-2819

• 

  Deka Lash Chamblee

  5001 Peachtree Blvd Suite 620 Atlanta, GA 30341-2798

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deka Lash is a HUGE SCAM!When I visited for the first time, they talked me into getting a membership. I was told to get the $125 per month membership. When I saw further down in the contract that they offered a cheaper, basic membership for $80 I asked about that one, but I was told they do not offer it EVEN THOUGH IT WAS IN THE FINE PRINT. I was then manipulated into buying a bunch of products from them that do not work, spending over $200 during my first visit. I later developed an eye infection from their services. When I called to complain / cancel my membership, I was told that I could not. Only to find out, that I could have cancelled and been charged $90 to do so (for whatever reason!!) I spoke with multiple customer service reps who ensured I should keep my membership for one more month and try a different service. Again, I was charged $125. When I arrived at my appointment, at 4:42PM (originally scheduled for 430PM) I called to let them know in advance there was a road closure that could possibly delay me by 10 min. I was TURNED DOWN AT THE DOOR. And told I missed the grace ****** although the employee was talking to a coworker in the back when I arrived, and it took her 1-2 minutes to come to the front to greet me. They then charged me a $55 NO SHOW FEE.. TO MY CREDIT CARD AS I WAS STANDING RIGHT IN FRONT OF THEM. I then called customer service to explain the situation as well as going back inside to reasonably ask them why they would not see me / why I am being charged. I was then talked to very aggressively, by not one but two employees, who raised their voices at me and refused to listen to my concerns. THIS COMPANY IS A SCAM. THEY ARE LIARS AND THIEVES.  
  I started my original membership with DekaLash at this location : ***********************************************************
  However, my main complaint / altercation with the staff happened at this location: *****************************************************************************, ** 30341.
  phone number : **************
  

  Customer Answer

  Date: 07/17/2023

  Hi ,

  I started my original membership with DekaLash at this location : ***********************************************************

  However, my main complaint / altercation with the staff happened at this location: *****************************************************************************, ** 30341.

  phone number : **************

  please let me know if you need anything else from me!