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Business Profile

Fabric Store

Forsyth Fabrics, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! Transaction date 05//19/2023. I paid $1,927.66 for custom made drapes, rod, rings and installation (or so I was told). I was never given any paperwork regarding yards of fabric, pole cost, number of rings etc, only a copy of the credit card receipt. I made an appointment to have the drapes installed and was told it would cost $219 to install. I told them I was told $1,927.66 covered everything but relented and paid an additional $219. After moving many things in my living room and waiting over an hour, the installer never showed up. I called Forsyth and they said the installer had a knee injury and couldn't come. I said at least someone could have called as I took my day off to have it done and was then told the installer had a death in the family which was a completely different story. I rescheduled the installation and moved everything again for the installer. After being more that an hour late the installer showed up. During the process of installation the installer told me there were not enough rings to hang all of the drapes. I called Forsyth and asked where the rest of the rings were and was told someone must have counted wrong. I don't know how that could happen as they sat there and figured out how much I needed of everything at the time I paid for the custom drapes. Forsyth then ordered more rings. Forsyth called and said the rings were in and I owed another $200 and something dollars and also wanted to charge me again for the installer to come out. I said I should not have to pay for more rings as I was told the $1,927.66 we agreed to at the time of purchase covered everything. Plus I had already paid for the installation fee and the installation job was not completed and only some of my drapes had been hung. This is Deceptive Trade Practices. Every time I call they want more money. I asked to speak to the owner of the store and keep getting the run around that they are not there and didn't know when they will be back etc.

Forsyth Fabrics, Inc. is NOT a BBB Accredited Business.

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