Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To start this company is egregiously over charging customers. $621 for an "after hours fee" I was never made aware of. No invoice or estimate was ever provided and they are asking for over $***** for less than an hours work. We had some storms in *******, ** Sept 12 2023 and with no warning I get a bill for ***** for removing a tree canopy. No debris was taken, nothing. Furthermore damage was done to ******* from their tarp and nails. This was not an insurance claim. this is self pay and I will not be taken advantage of or overcharged. They have threatened to put a lein on my home without even trying to come to an agreement.

  Business Response

  Date: 10/20/2023

  This customer had a full tree canopy on top of her mother's home. We responded as she called, and performed the work which she requested be completed. This customer never requested an estimate prior to work completion, and was notified that an invoice would be sent after the work was completed. We did not charge her to haul off the debris. Further, in a full day's worth of emailing with the complainant, an offer to remove the after hours fee was made, as well as a payment plan option. This property owner denied these offers, stating that she would tell me what she was willing to pay. She offered to pay $1,500.00, which is below the cost of the subcontractor's bill for taking the tree off of the home and cutting it up alone. We further notified the property owner that any subsequent damages caused by roofing nails would be repaired upon the roof repair portion of this incident. There is no other way to affix a tarp to a roof securely than to utilize roofing nails. 

  We have a screen shot of a raving positive review from the complainant prior to her receipt of the invoice proving that she was pleased with our services. 

  After slandering our business on many local social media sites, etc., I received a visit from her partner in our office apologizing for her behaviour and asking if I would agree to the offer of a payment plan and reduced price (less the after hours charge). I received an email from the complainant as well, stating that she would pay the reduced bill in full. At this point we are in receipt of payment in full for services rendered. 

  Customer Answer

  Date: 10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is doable to me. However not everything they stated is accurate. I did not call them. My insurance Company recommended them. Which I don't know why because I would not have agreed to a subcontractor. This business is very snarky and only cares about the money. I'm glad to be done with them.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a result of the July 2022 unprecedented rains in ********* ********, at the recommendation of State Farm, I contacted ServiceMasters. ServiceMaster's by LoveJoy from Georgia show up onsite and performed the service. This February of 2023 I was contacted by this company stating that I owed them for the service that they provided. I stated to them that this was not mine to pay but for the insurance company to pay. I was informed by this company that insurance told them that they paid me for this service. This is not true. Insurance covered - to my satisfaction each invoice that I sent to them. Problem is that this service provider did not present me with an invoice until after I was contacted in February 2023 - complaint #1.Complaint #2 - this provider should have spoken to me before February 2023 and before threatening to place a lien on my home.I cannot pay something that I do not know about. Complaint #3 the invoice should have been sent to me in September 2022 when it was issued.Complaint #4 when I found what I think are discrepancies on the invoice and I ask questions, instead of receiving an answer to each question I received a $198 (+/-) credit and they hit me with a 18% late fee in an amount that exceeds $1,000. Who pays a $5900 - that they are unaware of if they have questions? Who can write this type of check that was not budgeted for? Shouldn't I be entitled to a clear understanding?Complaint #5 this company - like most - stick a tablet under your nose for your signature. You sign and you think everything will work out. When it doesn't the services provider tells you 'you signed' the contract. And they know that this is a stressful time, and that the person likely does not know/understand all that they are agreeing to.Every service provider should be paid fairly for their work and every customer should receive honest answers to any questions that they have. Each should negotiate in good faith without threat or penalty.