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Business Profile

Floor Coverings

Floor Coverings International Intown Atlanta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 15, 2022, I had new flooring (Core-Tex product by ****) installed in my kitchen and mudroom by ************************* with Floor Coverings International. Although I was initially quite pleased with the results, by April of the same year, the flooring began to chip along the edges. ******'s team was responsive, reported back to me that the issue was with the sub-floor not being adequately leveled, and replaced the damaged tiles. Unfortunately, this did not fix the problem, and her team came out on three different occasions to replace tiles, which have continued to chip and break apart. I contacted ****** again about the issue again in April of this year (2023). She told me know that she had sold the business to a company called Floor Coverings International and had no legal responsibility to help me. I have spoken with **** about the Core-Tec product that was installed, reviewed ****** installation instructions, and I have also had another flooring company come out to assess the flooring. This company has made it clear that the previous flooring was not installed correctly due to sub-floor leveling issues, which is also what ****** said the problem was. The existing flooring continues to deteriorate with only moderate foot traffic, and my son has even had his foot caught on nails that are protruding from the floor. The flooring will have to be replaced, both for safety and cosmetic purposes. It is patently clear that ******'s team failed to properly install the flooring due to sub-floor issues. I have photos, texts, and emails that chronicle all of this.I paid $3455.22 for the installation of the flooring, which is no longer usable. The quote I have received from the new company is nearly $6000 and will require full replacement of the existing flooring (including sub-floor leveling). I have requested a full refund, or alternatively to have the issues with the flooring addressed and fully resolved, but have been told that she abdicates responsibility.

Floor Coverings International Intown Atlanta is NOT a BBB Accredited Business.

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