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Business Profile

Floor Installation

Bertolli Floors, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Bertolli Floors for hardwood floors and carpeting. We paid for this work in full and on time and as expected. After the work was completed, we spotted coverage issues and items that needed to be fixed (weak railing, item stained with their material on carpet, etc.) that required their attention. We've been in touch with *****, one of the owners' multiple times to fix this issue and he's continued to indicate they would come by to fix and never have. he even indicated they would not come out because there was a $200 balance (not true) as we have zero balance statements from them. After trying multiple times (as recently as last week), we are left with no option but to file a complaint, find someone to fix the outstanding issues and pursue legal remedy for the financial lose we incur as a result.

    Business Response

    Date: 08/24/2023

    Hi there,

     

    The statement from our client is not accurate to say the least. We are working with him to get a resolution. He will likely remove the complain.

     

    Thank you,

    Bruno Bertolli

    Bertolli Floors

    ************** d

    ************** f

    Bertollifloors.com

     

    Customer Answer

    Date: 08/24/2023

     
    Complaint: 20403315

    I am rejecting this response because: I have been contacted by ***** and we have a tentative date of September 5 to fix and address the issues. When this is resolved, I am happy to remove the complaint. For now, the item is outstanding.

    Sincerely,

    *********************

Bertolli Floors, LLC is BBB Accredited.

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