Complaints
This profile includes complaints for The Coca-Cola Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been buying caffeine free diet coke from the coke amazon web site through a subscribe and save subscription. Product was advertised as $0.28 / fl Oz. In reality product cost me $.49 / fl Oz. 75% higher than advertised cost / fl Oz. Item is non-returnable. I'd appreciate the option to buy the product at a fair price or that a store credit is provided to make up for the misleading information in the ad. Also request that the inaccurate pricing information be updated.
Business Response
Date: 06/16/2025
Hi ******. Thank you for reaching out. While we have shared your concerns with the ********* brand team, any purchase on ****** would be best handled by the *********************** Team. We appreciate your patronage. **** *.Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am in need of a receipt. I have reached out to the ********* store and what appears to be the corporate office to no avail.Business Response
Date: 06/13/2025
Hi Kindred, thank you for reaching out. I have added the information to your case # 03364732 and you can expect a response soon. **** *.Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
(1) ON MAY 20 2025 I ORDERED TWO SIX PACKS OF 16.9 FL OZ PLASTIC BOTTLES OF COCA-**** FROM ********** IN MY ONLINE AMAZON ACCOUNT TOTALLING $10.56 (THE 6-PACKS WERE $5.28 EACH) WHICH WERE SOON DELIVERED AND THE *** IS ATTACHED WITH THE YEAR OLD EXPIRATION DATE (JULY 2024) ON THE COCA-**** LOOKUP. THE **** TASTED SO BAD, I COULD NOT DRINK THE COCA-****.(2) MY MOM WHO BECAME KNOWN AS B. ********* ********* (b ****) OF SD AND CO ORIGINED THE DRINK COCA-**** AND I WOULD LIKE PAYMENT(S) FROM ********* TO RESUME TO ME. MY MOM CONTACTED THE **************** OFFICE IN ******* WITH HER CLAIM TO ********* AND GAVE THE ****** THE ********* RECIPE INFORMATON THAT WAS SO HIGHLY GUARDED, NO ONE ELSE KNEW THE INFORMATION... AND I HAVE UPLOADED A WRITTEN TIP TO THE ****** IN RECENT YEARS WITH MY CLAIM TO MY MOM'S INVENTION OF COCA-**** DRINK WITH THE RECIPE INFORMATION. I ASK THAT ********* MAKE $2,000,000 PAYMENT(S) TO PAYEE ****** ***** ********* (b 1962) FOR MY MOM'S RECIPE WHICH HAS MADE MILLIONAIRES. MY MOM PASSED IN JULY 2002. ********* STARTED PAYING MY MOM IN THE 1950S BUT WHEN MY MOM HAD TO MOVE, THE PAYMENTS WERE SCHEDULED TO CONTINUE AND DID NOT. I WOULD LIKE THE PAYMENT(S) TO RESUME TO ME, ****** ***** ********* DAUGHTER OF B. ********* ********* (b ****) AKA ****** AKA ********* OF FT ************** AND ****** CO ***.Business Response
Date: 05/27/2025
******, thank you for contacting The Coca-Cola Company. The information you provided has been shared with the appropriate management for review. Your case # is: 03346558 and you can expect a response soon. **** *.Initial Complaint
Date:05/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 12, I placed order # ********** on *********'s website for 120 personalized bottles of Diet Coke. The total price paid was $1079.37, which included a $199.95 fee for expedited shipping & handling and promised delivered by Fri May 16. Timely delivery was very important as I placed the order ahead of my wife's funeral, which was held yesterday (May 18). The order was shipped in 5 separate boxes. Three boxes were received a day early, on May 15. The other two boxes were received this morning, May 19, a day after my wife's funeral. Shipment #********** and Shipment #********** This morning, I reached out to online support and spoke with "**** *." The chat transcript has been attached. After explaining the details above to **** O, he informed me that personalized products are not eligible for return. He also went on to explain that I was confused about the the fulfillment process, and therefore the expedited fee only applied to shipping, and did nothing from a production perspective. Which is very odd because 3 of the 5 boxes arrived EARLIER than promised. After realizing **** would not be helpful, I asked several times to speak with a supervisor, and was declined multiple times to do so. He advised that I would hear via email as soon as possible, which is a bit ironic, given their trouble with understanding the word "expedited."This experience was intended to send off my wife, who loved Diet Coke, to her next life. The details explained above, plus ****** lack of common decency to acknowledge the passing of my wife, and his lack of common sense to understand the discrepancy in play here - delivering some boxes early and some boxes late, and they're the same thing!!!*****************************************************************************Business Response
Date: 05/19/2025
Thank you, **** for contacting The Coca-Cola Company. Our condolences to you and your family on the passing of your wife, *******. The additional details you have provided regarding your case from earlier today (********) have been shared with the appropriate management and you can expect a response soon. **** *.Customer Answer
Date: 05/19/2025
Complaint: 23348910
I am rejecting this response because it was incomplete. They have advised they will reply "soon." I look forward to hearing from them.
Sincerely,
**** ******Business Response
Date: 05/20/2025
****, thank you. Your case has been updated. 03337837 **** *.Customer Answer
Date: 05/20/2025
Complaint: 23348910
I am rejecting this response because there is no response yet. I am waiting for it.
Sincerely,
**** ******Business Response
Date: 05/21/2025
****, my records indicate that an email was sent to you with resolution at 11:05 AM today. Please check your email inbox. Thank you. **** *.Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While it's unfortunate that I had to proceed in this manner to secure an appropriate response, I do appreciate the end result. Thank you.
Sincerely,
**** ******Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a supervisor from our local ********* plant come to the restaurant in regard to a check that did not clear. It was a money transfer issue on our end but our FIRST ever occurrence with said company in the amount of $406.13. **** the Supervisor who never has a helpful attitude said he would come the next day to pick up a cashier's check in that amount and failed to do so. I've had a check sitting here since April the 17th 2025. Today on May 13, 2025 I recieved a call from collection for that amount which I feel is unjust and poor customer service/Partnership from *********. I would like a resolution to this asap. Back track a bit to the day of **** stopping at the restaurant on April 16th, 2025. I told him that I beached out to him via phone and never received a call back and was not able to leave a voicemail because his inbox was full. His response to me was that he does not answer numbers he does not know. I believe if you are ahead of a territory and are in sales you should be answering your phone calls or at least return a call back after you've seen multiple attempts to be reached. We have phone records to prove this as well. I call him originally after he sent me an email to address a separate issue in regard to ordering soda syrups from my food distributor because of inconsistency in deliveries which is only once a week from *********, but I am able to get syrups from Sysco multiple times a week if we run short or don't get our delivery. I have also reached out ****'s superior **** ****** on two serperate occasions at have yet to here back since middle of April. I am looking to be removed from collections as this should not have gotten to this point especially when there was a check waiting to be picked up by **** and was not done so. I still have the check waiting at restaurant. I am now the one being penalized with no resolution from our local ********* plant because of a supervisor who seems to have some sort of issue on developing good relations.Business Response
Date: 05/14/2025
Hello **. Thank you for sharing the details of your experience. I have passed this on to the appropriate management and you can expect a response soon. **** *.Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want a free Coke orange cream, and went to ******* today to redeem my online coupon. It would not work. Here are screenshots proving that I won this prize but was unable to redeem it. Please send me a coupon for a free orange cream Coke. Thank youBusiness Response
Date: 05/08/2025
*****, thank you for contacting The Coca-Cola Company. We have received the details of your issue and have forwarded them to the appropriate management for review. You can expect a response soon. **** *.Customer Answer
Date: 05/08/2025
Complaint: 23300676
I am rejecting this response because:
Still awaiting Coles responseSincerely,
***** ******Business Response
Date: 05/08/2025
*****, your additional comment has been received and added to your case. **** *.Customer Answer
Date: 05/12/2025
Complaint: 23300676
I am rejecting this response because:
I never received my free orange cream Coke coupon from the *********** partnered with for this promo. Again, the promo never stated there was a limited supply or an expiration date so I hope Coke does the right thing and honors that I won this award and sends an alternate coupon. Thank you.
Sincerely,
***** ******Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a pack of ********* at the store and it had cans half empty but had never been opened, I found it very odd, not sure if maybe some had a leak or notBusiness Response
Date: 05/06/2025
Thank you for contacting The Coca-Cola Company, ********. We are sorry to hear of your experience with a pack of ********* cans. I have shared the details with the appropriate management and you can expect a response soon. **** *.Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are a nonprofit organization that reached out to The Coca-Cola Company regarding an upcoming event. We were looking for an in-kind donation to help fill our swag bags. The parent company could not approve the request and suggested that we contact our local bottling supplier. We have tried contacting them using the number on their website. We have not been able to reach a live person, we just get re-routed to another list of options. We reached back out to ************************************ to see if they could provide a physical address for the local bottling supplier. We would just mail a letter. The level of customer service since we reached back out has been just horrible. We are just shocked that The Coca-Cola Company has employees that treats the public in such an unprofessional manner. First - we feel there are too many cooks in the kitchen maintaining the email box because our emails and the history are not be read before responding. Second - we were clear that we have tried the options they provided, but continue to receive the same responses or variation, but meaning the same thing. We are not being heard. Third - we have asked for a supervisor to contact us and been told no in so many words. In one email, the person responding said that a supervisor would not tell us anything different. Whether that is the case or not, being denied that opportunity is disrespectful and unprofessional. We cannot believe that The Coca-Cola Company treats consumers and businesses in their own community in such a manner. The people who have responded are as follows: Kieana, ****** ***** ******* Sharkeria, and **** The contact us identification number is: ********.Business Response
Date: 05/06/2025
Thank you for providing updated details of your experience, *****. The information you have shared has been forwarded to the appropriate management for review and you should expect a response soon. Thank you. **** *.Customer Answer
Date: 05/06/2025
Complaint: 23290274
I am rejecting this response because:There is nothing to accept or reject because they are still working on the complaint. Therefore, I am rejecting until they have properly responded.
Sincerely,
***** R *****-******Business Response
Date: 05/06/2025
*****, your message has been received. Thank you. **** *.Initial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A ****************************************** the 12-pack I purchased from the Navy Exchange at ************ in October of 2024. I reported the occurrence to a Coke Representative (********) on November 15, 2024 at 9:35 AM EST via **************. I provided the following information to ********: 1) "GN N211" under the pull tab, 2) "MAY1925HHE 1506A" on bottom of can and 3) "*********B" on the side of the can near the barcode.******** provided me with incident no. ********.I contacted Coke Representative ****** on January 8, 2025 at 9:08 AM EST via ************** to inquire regarding the status of incident no. ********. ****** advised me she had no update and would make a note in the incident file that I had called.I contacted Coke Representative **** on January 8, 2025 at 1:51 PM EST via ************** to inquire regarding the status of incident no. ********. **** advised me that she would "share the comment".Business Response
Date: 03/18/2025
Hello ****. Thank you for reaching out and providing an update to your case 03147766. I have added the details and have shared them with the appropriate management and you can expect a response soon. Thank you! **** *.Customer Answer
Date: 03/18/2025
I am withholding a final decision (Accept or Reject) as I have not yet heard back from the business as promised by **** in their response. After I've received and reviewed their response, I will attempt to access my case and enter my final decision.
Thank you,
**** *******
Business Response
Date: 03/20/2025
Hi ****. A representative from **** Coca-Cola Bottling Company will be following up with you. **** *.Customer Answer
Date: 03/20/2025
Better Business Bureau:
I am in contact with Mr. ****** the ********* Plant Manager in ******** and find that his proposed resolution to provide me with coupons to obtain replacement product is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 59 oz of the gold peak tea I got very sick from drinking it to find out that there was mold all over the bottom inside container has a date of May 26 2025Business Response
Date: 02/04/2025
Thank you, ****** for sharing your concerns with us about your Gold Peak product. I have shared the details of your experience with the appropriate management and you can expect a response soon. **** *.
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