Complaints

This profile includes complaints for Go To Foods's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Go To Foods

  200 Glenridge Point Pkwy NE Ste 200 Atlanta, GA 30342-1450

• 

  Go To Foods

  5620 Glenridge Drive NE Atlanta, GA 30342

• 

  Go To Foods

  3020 Old Atlanta Rd Cumming, GA 30041-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/11/2023 This franchise doesnt follow the rules with the rewards program. QR code are suppose to be given to customers on receipts. Apparently the people that work for this manager dont know what they are doing when a customer asks for a receipt to get the reward points. This needs to be fixed i already contacted the corporate office. Doesnt make me want to from auntie ***** if they cant fix the issue.

  Business Response

  Date: 01/17/2023

  Currently, not all of our stores print the barcode at the bottom of the receipt. If a guest receives a receipt where the barcode is not printed at the bottom, they can contact our corporate office, email a copy of the receipt, and any member of the guest services team will be able to add the points. 

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two courtesy guest care team coupon on any variety of pretzel regarding my bad experience. ************** From guest relation send me this coupon and told me I can use at any location. I went to **************, in *************, ********** location on nov. 19th and immediately told me we dont accept this coupon and it doesnt work. I was surprised and embarrassed because we waited about 15 minutes in the line to get pretzel and told us it wont work here. I dont understand this. I want this coupon to be corrected. Its very insulting. Please contact by email which best way to communicate.

  Business Response

  Date: 11/21/2022

  Coupons can only be used at participating locations. The coupons will have to be redeemed at a location that participates in the rewards program. 

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18446087
  
  I am rejecting this response because: you have not email or communicate with me. I request contact from business and you were not very honest about presenting the coupon to me. I am requesting which location that can be used you have not told me anything.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/22/2022

  We have spoken with the manager at this location, and was advised that they do accept the rewards coupons. We were also advised that no-one has come into the store and was denied the option to use the rewards. Please revisit the store, or any other mall location to redeem the free pretzel coupons. 

  Customer Answer

  Date: 11/27/2022

   
  Complaint: 18446087
  
  I am rejecting this response because: why manager accept it and I was declined when supervisor say no? They say we dont accept coupon and I have not spoke to anyone from auntie *****. Its very disappointing that they never reach to me personally.

  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 4, I attempted to purchase a pretzel and two drinks at your location in *******************. My card declined and I was encouraged to try another card. That card declined and I was instructed that it was because I was using a credit card. Upon using my debit card, that was declined as well. I gave back the sodas and walked away with nothing. I walked to 7-Eleven and purchased well over the dollar amount worth of food that had previously declined with that exact card. A little over 30 hours later, I received notifications from my banks that all three charges had gone through. I was charged three times for food that I did not receive. I attempted to call the merchant number, only to realize that the number was not in service. I reached out to the merchant via ******* and have not received a response. Its clear that the stores ability to process payments had been compromised, yet the credit and debit card information had been retained. This is predatory and intentional behavior.

  Business Response

  Date: 11/14/2022

  Our system shows that the transactions never posted on our end. We have contacted the guest and we are currently awaiting documentation that shows the transactions actually posted to her account. 

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18365307
  
  I am rejecting this response because: there are two transactions that have posted to my account. Screenshots of both have been attached. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/15/2022

  The screenshot show that the transactions are processing, not posted. Our system also indicates that the transactions never posted on our end. 

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18365307
  
  I am rejecting this response because:
  The amounts have posted to my account. Including a screenshot of this directly from my account. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged by the local Carvel Store located at:*************************************************************************************** I ordered two small sundaes last night during BOGO and when I got home, I saw on the receipt that I was charged for two medium sundaes. I reached out through the Carvel online complaint form and the manager/owner (*****************) replied saying that it was very busy and the people working made a mistake. Note that when I visited, there were no other customers in the store. When I replied with an unsatisfactory response, she then said that the receipt handed to me was the incorrect one. Again, that's extremely hard to believe because I actually had to ask for a receipt and the cashier hit some button and printed one out, it was not some prior receipt that was just lying around. Plus the receipt (attached) matches the EXACT time I was there plus that is the exact charge on my credit card. So two excuses from the manager/owner with zero compensation. And the service was terrible on top of it, rude help and they messed up the order, and did not even provide spoons unless asked. Would like a refund of the $6.93 spent. Again, I know this is the Carvel HQ address but since the local store is not being helpful, I thought Corporate was the next step.

  Business Response

  Date: 10/11/2022

  The Carvel airport location is a non-traditional store and does not accept rewards or coupons. The guest is not due a refund. 

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18179707
  
  I am rejecting this response because: 1) it is not an airport location, the address just happens to be located in a strip mall called Airport Plaza but it's in ******, ** (yikes, have an understanding of your various locations, nowhere near an airport) and 2) no coupons or rewards were used, it was the standard BOGO Sundae that Carvels advertises nationwide for Wednesdays.  

  Try again.

  *************************

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Auntie ***** at Irvine Spectrum in ******, ********** on September 13th, around 7 o'clock in evening. I was approached by very rude gentleman and he had attitude it was second time I have been to this location by SAME rude gentleman. He seemed not very happy working there. It was very toxic. I would like to speak with someone in corporate office about this issue as well. I received the pretzel and I came back because it was very hard and really burnt which I have picture of pretzel and it was very burnt and it felt it was sitting for long hours. I asked him I want to have other one and he had attitude no we do not thats all we have in the front. All of pretzel was sitting and nothing was fresh. I almost broke my tooth and it was very very tough which is unacceptable. I asked to make new one which I noticed two of employees making one. They said no you cannot have those. I asked for manager and three of employees said no manager available. I asked can I have phone number for manager and one girl walked away and went in back of store and I waited for 5 minutes and she never came outside. It was very terrible experience. I would like to be contact by email.

  Business Response

  Date: 09/22/2022

  Contacted the guest via email. Currently awaiting a response.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Sept 5 i went to aAuntie ****'s in the sawgrass mall the one by marshals very bad expernce i order mini pretzel dogs and meduim leomade it wasnt worth the price i paid for it with my debt card i never got a receipt for my transaction i went back the same person that took my order didnt remember of i ordered i spoke to guest relations the next dayi put a complaint it took over a week no one called me i called back they said that someone called me never a call i called today they said someone texted me but never did so i dont know what is happening

  Business Response

  Date: 09/14/2022

  The guest has disputed the charges with his bank and has already been refunded. The guest is not due any additional refunds from the store. 

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 18019642
  
  I am rejecting this response because:

  the business is lying I never dipute this with my bank I want someone to contact me on this also they lyied about contacting me in the *******

   

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/14/2022

  Our system shows that the store was charged a chargeback, indicating that the charges were disputed with the bank. Since the issue has been resolved and the charges were reversed by the bank, there is no additional contact required from the store's leadership team. 

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 18019642
  
  I am rejecting this response because:

  I really dont understand the problem is here there was never a dispute with my bank the business is lying I call my bank and there has been no dispute so someone is lying and I would like a call back from the business or to pursue legal matters
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/14/2022

  how can I send anything there is nothing from my bank I called them twice and there is nothing the company is lyningTell us why here...

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/25/2022. I was missing items after it was delivered. Order #**************** I called after the order was delivered to say I had missing items. I was told by customer service that someone would contact me within the next few days. Never heard from anyone. Called again and was told the same thing. It wasnt until after my 3rd or 4th call that I was told that customer service cannot issue refunds and only notify restaurants to reach out to me. Had I been told that from the beginning, I wouldve just reached out to the restaurant directly. I spoke to a manager more than once on different days and was told that the district manager would issue me a full refund. It has been almost 6 months since I first called to complain about my missing items and at this point, Im taken advantage of. Not only did I not receive everything I ordered, but I also paid for items and I didnt receive and was lied to when I was told I would get a refund. My bank has confirmed that they DID NOT receive a refund from the merchant and Im ******. Not only have I trusted that any and all managers handle my situation timely, but I have also CONTINUED to not only order food from **** but ALSO FROM THE SAME LOCATION. This needs to be rectified immediately and it makes no sense why its been this long and nothing has been done. Clearly **** does not care about its customers especially since I have also complained on the Contact Us page on the main website. At this point, because of the principle of the situation, I feel the need to go into the ************ location in **********, ** & raise h*** until Im taken seriously and my issue resolved.

  Business Response

  Date: 08/03/2022

  We have reached out to ****************** via the phone to assist in getting the matter resolved. We are currently awaiting her response. 

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jamba Juice sells BOGO (Buy one, get one) cards to schools as a fundraiser. As a sponsor of clubs at my school I would buy ***** cards at a time, pay in full at the time the cards were purchased. Students would sell the cards & whatever was left I would use as rewards in the classroom or for personal use. The last time I tried to use a card I was told they were no longer being accepted (there is no expiration date) due to fraudulent activity. The cards have a magnetic strip &serial numbers, but the employee never asked to see the card, just assumed it was a fraudulent card. I called Jamba Juice customer service, after about 8 calls my call was returned & I was told to send in images of front and back of the cards to an email address, which I did. **** days was offered as the response time. After 2 weeks with no response I called multiple times again & was told I gave the wrong email for myself. I did not give any ****** they just needed to hit reply, as they already had my ****** ******* number & address; none of which they chose to use. I resent everything& after a week got a response with 3 codes I could use with expiration dates. I imaged 4 cards. One card they said was "Site specific" & refused although there is no indication that was true. Then I was thanked for being "a loyal Jamba Juice customer" which gagged me. I responded that I did not purchase these cards with expiration dates, I am no longer interested in generating revenue for Jamba ********* would like my money back for all the cards (about 8) I have purchased. No response. I have left messages at their corporate office **************), no response.I consider this fraud. To take money for a card that you later don't accept, or completely change the terms is stealing. I realize Jamba has been acquired by Focus Brands & perhaps they just decided they would not accept Jamba cards & call it "fraudulent activity." I want my money back for all cards that are now worthless.

  Business Response

  Date: 07/26/2022

  The guest was only given 3 codes because one of the cards that she sent an image for was already expired. Additionally, the 3 codes that were issued to the guest does not render an expiration date until they are loaded into the app. The guest was advised to load each code only when she is ready to use them. If the guest does not load the cards into the app, the codes will never expire. 

  Customer Answer

  Date: 07/26/2022

   
  Complaint: 17620681
  
  I am rejecting this response because:
  
  Contrary to what the business states there is no expiration date on the card that they first said they were rejecting because it was site specific. Now they are changing their story to say it is expired.  Still just making stuff up.  When a business takes a customers money they need to keep the agreement that was in place at the time of the transaction or refund the money for reneging on the agreement.  As the business states the other cards have an expiration date NOW. At the time of purchase they did NOT.

  Clearly Focus Brands has presented no evidence of integrity or customer care.  Why would I want to continue to give them my money? As these are BOGO cards, they require an additional purchase.  This company disgusts me. I want my money back for every card I purchased, since Focus Brands has violated the terms of the purchase & rendered the cards worthless.  The whole idea that fraudulent activity is occurring on Jamba Juice BOGO cards is laughable. Other companies are able to honor their commitments to their customers, why is Focus Brands such a total fail.  No wonder everyone now goes to Nektar. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/27/2022

  The guest has been given replacement codes for the 3 cards she purchased that were eligible to be replaced. The 4th card had an expiration date and was expired prior to the guest attempting to redeem it. **** cards are non-refundable, therefore the guest is not due a refund. The guest's concern was the new cards expiring. The guest has been advised that the new cards does not expire as long as they are not loaded into the app. The guest has been advised not to upload the codes until she is ready to redeem the **** offer.