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Business Profile

Gas Station

Citgo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December, 2022 4:47pm after work I went to get gas at the ********* station where I normally take gas, I took $50 gas When the gas was being pump it was very slow and it took my attention however I continue. The gas got full unknown to me without the normal pop back sound of the pump handle.What took my attention was the wasting sound of the gas with water from my Truch when it got full, when I saw the water, I got concern and went in to report to one of the station attendants who came with me and saw the situation, they told me whatever happen I should let them know, but I told them that the water was going to affect the car but they still said they can't do anything at the moment, I should take it to a mechanic and bring the receipt of the bill they will foot it. I told them I may not have money for all of that but they insisted that they can't do anything at the moment but I should do whatever that is needed and they will foot the bill, I will need a car rental to do that, I said, and they said get a car rental for the few days it will take to repaair the car and bring all the bills. After a long talk I left with the car, I 2 minutes drive it cut off and I call them but they repeated the same thing, so I found a toll truck that took my car it home. When I call repair shops the soonest time was on the 5th of January after the season. After few days of going back and forth they themselves finally filed a complaint to their insurance company and called and told me that their insurance will handle it from there, the forwarded the insurance info to me with a claim number who I called and they told me to send all the documents of my car plus the repair cost, only to tell me after a week that the date that is on my receipt is different from other complete date so they can't honor my claim, I been out of a job since the 5th, with all the alarming bills mounting.I have a house rent to pay by the end of the month, no job, and no way to move even from my house.

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