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Business Profile

Hair Care

Mink Little Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Care.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Nov. 26, 2024 @ 2:12 pm Date package received: Dec. 5, 2024 Items purchased: 2- Hair Butters; 2- Hair Conditioner; 1- Shampoo; 1- Hydrating Mist; 1- Moisturizing Hair Foam (missing from order)Numerous emails have been sent to the companys email. No one responds.

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a braiding gel on July 30, 2024. I never received the product or any shipping information. I made numerous attempts to contact the owner via email. I received a response on 8/24/24 apologizing for the delay as well as an offer to "resend" my order including an additional free gel for my inconvenience. As of 8/31/24, I did not receive any notification that anything was shipped. On 9/3/24, I messaged the owner on all social media channels requesting an immediate refund or the product tracking number as proof of shipping. I feel that I have been extremely patient with this business. I have given them an ample amount of time to resolve this matter. This is truly theft of services if I do not receive my refund of ***** or the actual product I ordered. My order number is *****.

Mink Little Salon is NOT a BBB Accredited Business.

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