Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen by HRSATL on Dec 19th. Prior to my procedure I was given a consultation and quoted $7,000 dollars. I paid $1,000 almost a year before my procedure in order to save the special rate they were giving me for a ***** fue graft procedure. They told me someone who specializes in African American hair will perform my procedure. I will leave her name out. The day of my procedure they made me pay the remaining $6,000 dollars up front. I paid and after that i was sent into the procedure room. I was not told that the technician performing my procedure would be different than the one promised. Had i known this i wouldnt have paid them and i would have left. Before starting the doctor gave me versed injection and valium. A male technician performed my procedure, who seemed very inexperienced. During the procedure the surgeon left for long periods of time. After the procedure I noticed that the amount of grafts taken were not nearly **** as promised. I asked them the number of grafts that were taken and they cannot tell me. Its been a month and they still do not know because the surgeon did not count and document the amount taken. Till this day I have been calling them every day and asking them how many grafts and if i can see surgical notes but there were no notes taken at all and the grafts werent counted. They came up with an amount of $2500 refund for the grafts that were not taken out. They continue to prolong and postpone my refund. Telling me that if my refund is not made by January 31 it will have to be made next month. But they are the ones postponing it.

  

  Business Response

  Date: 03/17/2023

  Good afternoon,
  
  I have attached documentation. He received **** grafts so 500 short. Per his contract we gave him a discounted price, the regular cost is $7/graft, but we gave him $5 for the first **** then $2/graft. We refunded him $3,500 so 500 x $7. We gave him more back than the discounted price. He also signed a release which I have attached.
  
  Please let me know if you need anything else.
  
  Thank you,
  
  *********************
  Hair Restoration Medical Administrator
  Hair Restoration Specialists
  Office: ***********************
  Cell: **************
  Fax: **************
  
  

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************