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Business Profile

Health Insurance

Sunshine Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the social worker we see given did not help us at all she left us stranded and we lost my fathers long term care i called the supervisor and he didn't care at all he had us waiting 3 days for a call, i had to call him myself to be able to put a complaint

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife an I went to our yearly wellness exam. The insurance refuses to pay for the bloodwork for any of us. I have been going back and forth between the doctor's ****** and the insurance and still the insurance is not paying for it. The doctor's ****** filed the claim as a wellness checkup but the insurance won't pay. Every time I call the insurance company they keep talking about the explanation of benefits and how this is not covered even though its a wellness exam and should be covered by law

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue occurred on Wednesday March 13th, 2024. Sunshine Health was my Medicaid provider on this date. Their ********************** they assigned me to was Modivcare. They drove me to 5353 No. Federal HWY. in Ft Lauderdale for a doctor ************ Their assigned driver who picked me up broke my rollator. I am disabled and need my rollator to ambulate. Without it I cannot walk and have had to give up my independence. I have to call neighbors to take e to the bathroom and help me go to the shower. It is embarrassing. I cannot leave my home. I filed a complaint with Sunshine Health and Modivcare their ********************** They know I am disabled and need my rollator to ambulate. They were asked to replace my rollator their employee broke. They kept telling me supervisors would call me back and no one had. I kept calling and nothing. It has been a month and half now and they will not have a manager contact me to resolve this issue. I need them to replace my rollator they broke. The rollator was $200.00 that I had to pay for it when I originally purchased it. I am asking for them to give me that money so I can purchase another rollator and become human again and be able to move on my own and leave my home. My ID number with them is **********

Sunshine Health is NOT a BBB Accredited Business.

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