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Business Profile

Herbs

M D Process

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Herbs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a trial through their employee ***** *. I was promised a $200 bank transfer and after I completed the trial Jessa B stopped replying to my calls and emails. Below is the correspondence: On Wed, Aug 28, 2024 at 1:38PM Jessa B ************************************* wrote:Dear *****, I hope this message finds you well! We truly appreciate your previous product review. We are now looking for men and women over 50 to test out and review our latest, doctor-formulated health supplement called MitoThrive. Its a unique, cutting-edge and natural formula specially designed to refuel your cellular engines (mitochondria) and promote healthy, youthful aging at the cellular level. Its key ingredient is backed by longevity experts the world over, including multiple Nobel Prize winners from the likes of *******, ********, ****, ********, and ***, and its been shown in clinical studies to increase your bodys cellular fuel supply by a whopping 51% in just 2 weeks Which is why early reviewers are excitedly telling us that theyre already enjoying the all-day energy and vitality of their youth! The best part? Well pay you 200 USD to join them and review MitoThrive yourself. Heres what you need to do: If youre interested, please reply back to this email, confirm your physical address and let me know, together with any questions you may have. I will then arrange for a 30-day supply of MitoThrive to be mailed to you completely free (no shipping costs). In return for your time, selfie (with bottle), and video review, well send you 200 USD. Thank you for your continued support!Kind Regards,***** Customer Relations ManagerEmail:****************************************************************

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is simply this. This company continues to send me emails and thinks Im a diabetic which Im not and *** told them to take a hike and they just dont want to take a hint and what Id like to facilitate is for you to give them a call to get them to stop emailing me or theres going to be serious consequences from here on out for their actions

    Business Response

    Date: 03/12/2024

    Mr. ************************* ordered our product GlucoBerry on July 16, 2023, through our e-commerce partner ClickBank through our website, *************************************. Our records show the order, B45IHVHT, was shipped to ******************** via **** on July 18, 2023. 

    ******************** contacted ClickBank on January 13, 2024, at 15:01 and was instructed to contact the seller as per our standard refund request requirements. ClickBank provided our contact information: *************************************/ **************.
    We received ************************ only email on January 13, 2024, at 18:24 into our Zendesk support system. We advised that the refund request exceeded the 180-day Money-Back Guarantee based on his order date of July 16, 2023.

    Our refund policy is clearly stated on our website and is located under our contact information Refund Policy. *************************************/refund-policy.php?
    180-Day Money-Back Guarantee:

    "MD/Process hopes that every single customer is happy with their purchase. However, we understand that on occasions, the product may not be for you. We stand behind our 180-day money-back guarantee 100%. Simply return any remaining unopened bottles to us within 180 days of your order, and we will issue a full refund. Opened or empty bottles do not need to be returned. Please note: the guarantee term is based on the date of your order and not the delivery date."

    We do our best to work with every customer, but unfortunately, ******************** elected to work with you, the BBB, instead of us. A follow-up email from him to us may have made the difference.

    Sincerely,
    *********************
    Customer Support & Loyalty Director
    *******, the parent company of MD Process

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 7/16/2023 order date, 7/17/2023 merchant charged CC, 7/18/2023 ship date $251.55 The business committed to provide me a full six month trial period of their product.The nature of the dispute is that the business didnt provide me a full six month trial period of their product.The business has not tried to resolve the problem. They did not respond to my email and when I called them, they hung up on me.Order: B45IHVHT The ad is on the homepage of their website themdprocess.com The merchants website states we give you a full six months to try any MD process product for yourself, completely risk-free, regardless of the package you choose.The business is giving its customers a full six month trial period of any of their products.In order for a customer to try their product, it has to be in the customers possession.The merchant states the product was shipped on July 18th, but it was not shipped overnight, so the product was most likely delivered to me a week later.On January 13th, I contacted click bank for a refund, but was informed they could not give me a refund because it was *************************************************************************************** process and I emailed them the same day. Four days later, I still hadnt received a response to my email. so, I called them and when I pointed out the fact that on the homepage of their own website, they state they give their customer a full six months to try any MD ********************** product. The lady I was talking to hung up on me.

    Business Response

    Date: 02/08/2024

    Thank you for the opportunity to respond, and I'm so sorry for the delay.

    Yes, Mr. ************************* ordered our product GlucoBerry on July 16, 2023, through our e-commerce partner ClickBank through our website, *************************************. Our records show the order, B45IHVHT, was shipped to ******************** via **** on July 18, 2023. 


    ******************** contacted ClickBank on January 13, ****, at 15:01 and was instructed to contact the seller as per our standard refund request requirements. ClickBank provided our contact information: *************************************/ **************.

    We received ************************ only email on January 13, ****, at 18:24 into our Zendesk support system. We advised that the refund request exceeded the 180-day Money-Back Guarantee based on his order date of July 16, 2023.

    Our refund policy is clearly stated on our website and is located under our contact information Refund Policy. *************************************/refund-policy.php?
    180-Day Money-Back Guarantee

    "MD/Process hopes that every single customer is happy with their purchase. However, we understand that on occasions, the product may not be for you. We stand behind our 180-day money-back guarantee 100%. Simply return any remaining unopened bottles to us within 180 days of your order, and we will issue a full refund. Opened or empty bottles do not need to be returned. Please note: the guarantee term is based on the date of your order and not the delivery date."

    We do our best to work with every customer, but unfortunately, ******************** elected to work with you, the BBB, instead of us. A follow-up email from him to us may have made the difference.


    Sincerely,

    *********************

    Customer Support & Loyalty Director

    *******, the parent company of MD Process


M D Process is NOT a BBB Accredited Business.

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