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Business Profile

HMOs

Kaiser Permanente

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kaiser Permanente's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kaiser Permanente has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kaiser Permanente double dipped the month of ******* bill $376.52 from my credit card company and from my employer. I attempted multiple calls to Covered **** and Kaiser to reverse the bill, they did not and they both blaming each other, Covered California blames Kaiser and Kaiser blames Covered California which I called Covered California on Jan. the 2nd to cancel the service which no longer needed which the 1st was closed. I never used Covered California nor Kaiser month of ******* services and yet both charged. how *** be charged when I am not or did not use their services, so I would like to get credited $376.52 from both parties for violation of my request. both in violation of consumer rights which in this case how can I be charges for a services never used.

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to get mailed correspondence for ***** E ****** at my address. There is no ***** living here, nor has she ever lived here. *** owned this property since it was built. Please, for the second time now, STOP SENDING HER MAIL TO **.

    • Initial Complaint

      Date:03/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was deeply troubled by the inadequate service and mistreatment I received from ********************, who failed to fulfill a simple request. I needed her to sign and date a notarized form by the deadline of April 1st, 2024, but she let the date slip by without explanation or apology, leaving me stranded without the parking accommodations I require.********* City did not require her to fill out anything else on the firm, as this form is just a renewal. I provided her with the completed form in early March, giving ******************** ample time to review the document. Despite having a full month to sign, ******************** did not respond or follow up in any way, missing the clear deadline that I had conveyed. Even if she needed an in-person / virtual appointment for some reason, she made no effort to schedule one or communicate with me before the deadline passed. Additionally, when I tried to schedule an appointment with her, she has no available appointments (virtual or in person) available in April. So, for her to make this request, and then have no abilityor even put forth any effort to pair me with someone else that could help me meet these requirements, is typical of how Kaiser Permanente treats patients that they do not value. As I said, I was timely in my request and ******************** imposed unreasonable barriers without cause. Now, I am in a situation in which I cannot comply with the request of the ************** Parking Authority.To make matters worse, I did not choose ******************** as my physician Kaiser Permanente assigned her to me, removing my trusted doctor of many years, Dr. ****************** Dr. **** would have never treated me like this. Therefore, I no longer want to be with ********************* Furthermore, I ask that you urgently assign me a new physician who can sign the required form, in a timely manner.

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 1, **** I got charged by Kaiser Permanente $343.43. On January 9, **** I got charged $50 Copay for doctor ******** January 9, **** I got charged $60 Copay for Eye Exam.They are charging me a medical bill of $328 for February 18, ****.I have never paid this amount for **************** with Kaiser because I am enrolled in Covered **********. They seem to be charging me for an error that has occurred which I have no control over which is why I asked them to refund the money they charged me. I have spoken to kaiser billing representatives and they mentioned to me I am supposed to pay $15 for doctor visits and $25 for eye exam. They also mentioned that my payment for February will be $35.42. Regarding the medical bill, the representative told me not to worry about the medical bill of 328 because my plan covers it. Yet I still see that bill on my account. The Representative also said that my plan seem to have changed to a high deductible plan which I never Agreed to. On January 16 and 24, **** I put in a refund request. With all this Information Provided To Kaiser, On January 22, **** The Advocacy and resolution MGMT still Denied my return saying your refund request has been reviewed, after reviewing the request you are not eligible for a refund as a result of outstanding or current premiums due. Again, I got the same response for the refund of my copayments and medical bill on the January 29, ****. In the Message It shows that the assigned Resolution Specialist is ******* with Phone number ************. I called her multiple times which her voicemail says she will get back to me in 24h but I never got a phone call back. I want them to realize they are charging me for something that I never agreed to and Its creating a hardship for me Hence why I am enrolled in Covered ********** in the first place. I am seeking $308.01 for my premium refund, $35 for my doctor visit refund, $35 for eye exam refund, and to take off the $328 medical bill from my account.

    • Initial Complaint

      Date:08/28/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ********************* ********************************************************************* PATIENT FINANCIAL SERVICE ************************************************************************** Dear Sir or Madam, I received a detailed bill dated 07/24/2023 with a total of $79. I need your help because there is an inaccurate number in the bills from April to July 2023, and my MRN is *******. In 03/21/2023, I made payment by credit card $80 for my copay to have Referral Respiratory Therapy, but on the bill dated 04/26/2023, the column paid by you stated only $1 instead of $80. The difference of $79 missed from April to July **** bills. I paid fully for all medical services with Kaiser Permanente, and my bills balance is 0 now. From May to July 2023, I called ************, ***************** Services number, and I also sent three letters with the above details to ***************** Services but there is no change in my balance. That has made me anxiety about my credit score and stressed because no one could help me to solve this simple problem. Before I was Kaiser Permanentes customer, I used to buy health insurance from CareSource, and they had done easily and so quickly in the same above difficulty. As a result, today I am writing this letter from Better Business Bureau website because I really need help. Thank you for your consideration. Sincerely, ****** *******************

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to change my primary care doctor on their website are on the phone. I am unable to get my medication because I need to make an appointment with one of their doctors. I drive a school bus and the only days Ill be able to come will be after July 12. . It says on the website that they are available 24 seven when I called the number it will not let me speak to anybody but the robot.

    • Initial Complaint

      Date:03/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second complaint I have filed about the same issue. As a member of the federal Kaiser Permanente ******** Advantage program I am supposed to receive up to $200 monthly for my premium reimbursement. In ******* Kaiser only reimbursed me the standard rate for ********. I filed the necessary documentation to support the additional reimbursement.After my first complaint was filed with BBB Kaiser responded promptly and I received the balance of the reimbursement for ******* and the full $200 for February. This month, March, Kaiser went back to the $164.90 and did not continue the additional reimbursement amount.I do not understand why this company cannot get my ******** reimbursement account correct. Since the company responded to my first complaint with BBB i will file a second compalint. When tryiny to contact the company directly with **************** my calls are consistently disconnected.

    • Initial Complaint

      Date:03/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/15/2022, my HSA had a balance of $2135.43. I utilized the benefits in my HSA to purchase to pay a bill and purchase medication in the pharmacy on 8/15/2022 and 8/25/2022. Beginning on 9/7/2022, my account was hacked, and funds were being withdrawn from my account without my knowledge. I did not notice the withdrawals because I did not access the account until 1/17/23. Basically, between 9/7/2022 and 11/7/2022, a total of $2735. 00 was stolen from my account. I submitted a claim and was reimbursed for the stolen funds by 1/30/2023(DISPUTE RESOLUTION CENTER). However, I just reviewed my account on 3/4/2022 and noticed funds were being stolen from my account once again beginning on 3/3/2023. At this point, $1657 has been stolen from my HSA account by DRC CLAIM LIABILITY PROCESS. This level of theft is unacceptable, and the company cannot keep my funds safe. I want an immediate investigation because I am sure I am not the only one who has been robbed by DRC CLAIM LIABILITY PROCESS. I would like the $1657.35 dollar returned to me and would like DRC CLAIM LIABILITY PROCESS and Kaiser to be held liable.

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