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Business Profile

Holistic Health Practitioner

Center for Natural and Holistic Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holistic Health Practitioner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 20, 2022 I had a consultation appointment with **************************** asked for $50 in advance for a consult fee. I can no longer get in touch with her by phone or email. her office is close all the time. when I do call, I get her machine. she called and canceled my consultation visit and never rescheduled, like she said she would. I think shes a fraud!

    Business Response

    Date: 10/28/2022

    On October 20th, **************** contacted ************ to let her know our office would need to reschedule her appointment for two weeks which would be November 3. **************** also mentioned to ************ that she could have a virtual appointment that day if she would prefer in which ************ declined. She was then told by **************** that our office would be in contact with her to get her appointment scheduled for November 3rd. ************ paid a $50 deposit via PayPal to secure the initial consultation fee of $150.00. This is required to protect us from no-shows and is applied to  care plans as a credit. On Monday, October 24 ************ sent an email to the office stating and I quote, "Good Morning, I would like to reschedule the consultation visit you canceled. I've paid for it and would like to receive what I paid for. I would hate to call Chanel 2 news. Be advised, *******************."

    The consultation fee is $150 not $50 - ************ paid a deposit. In addition, we run a busy office and we did not forget about ************ rescheduling. When I saw the email and showed ****************, **************** said she would contact ************ personally, offer a refund, and make sure her appointment is rescheduled. **************** called ************ on Thursday October 27th to let her know that we will issue her a refund on her deposit and offer to conduct her initial consultation complimentary all with the understanding of her frustration. I have attached the screenshots showing the refund was processed on the 27th and the rescheduling of her appointment being made on the 27th for November 3.

    In all of our years of being in practice - we have NEVER had an issue such as this. It is unfortunate and it is things like this that damage the reputation of reputable organizations. I would hope that with the date provided, you will dismiss this complaint and it will not negatively impact our business.

     

    Customer Answer

    Date: 10/28/2022

    As of yesterday, 10/27/22 the issue with ************* has been resolved.  Thank you for your speedy response.  I spoke to the Dr and my money has been refunded.

Center for Natural and Holistic Health is NOT a BBB Accredited Business.

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