Business Profile

Home Builders

Pulte Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

560 total complaints in the last 3 years.
152 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pulte is required to pay for our home owners insurance through our mortgage. That is within our contract. On June 1, 2022, Pulte Group did not pay for our homeowners insurance due to an issue on their end. They did not inform us, we did not get a letter. We received a letter from the home owners insurance company, Homeowners of America, and they advised that our insurance was not paid and they expired the policy, transferred our insurance to another policy which is double the price and now two months later, Pulte has still not paid for our policy, so they are threatening to terminate this policy as well. Pulte states they cannot get us back the originally policy nor price that we had signed off on the contract. They admitted fault and stated they couldn't do anything at this time. We asked them to call the insurance company to resolve the issue and we never got calls back from them. We have been on the phone with them all day and they are stating they can't do anything and now are claiming not to be able to find us in their system. We just purchased a brand new built house with them 1 year ago on June 29, 2021. This is unacceptable. We cannot have a house without home insurance and it is in our contract that they are required to pay for insurance through our mortgage pla.
Business Response
Date: 08/25/2022
We spoke with the borrower 8/24/2022 and advised her that her loan transferred to *********************** Company on Dec 1, 2021, so her renewal premium would need to be paid by ******. She stated that she knew of the transfer and had been trying to work with them but they have been unresponsive. We escalated the issue with ****** and asked that they look into it and contact the customer. Arvest communicated today 8/25/22 that they have disbursed the premium and will be reaching out to the customer. We are reaching out to the customer today to ensure Arvest has made contact.
Thank you
Initial Complaint
Date:08/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pulte homes is doing a construction site adjacent to my property. I have contacted the construction company and Pulte homes on numerous occasions with my concerns, they havent been addressed. There is no dust abatement being done and its causing an excessive amount of dirt being blown onto my property. Would like the builder to water or plant grass behind my property.
Business Response
Date: 08/23/2022
I visited the location on 8/22/22 and spoke with ******************** that same day. We are working with him to insure the property under development gets the necessary improvements to minimize the impact on his property. I let him know I would get back with him to communicate a plan of action plan along with a timeframe.
Initial Complaint
Date:08/17/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed escrow on the home on May 25, 2022, and have had to submit many repair requests, some of which have not been resolved. I submitted a request on June 23, 2022, to inform the warranty department that my bedroom is hot at night, while the living room and dining area are cool. The company had ********** visit my home on June 28, 2022. They reported that the home was not built according to the plans and the thermostat has to be removed from the owners suite and placed on the wall outside the suite, on the kitchen wall. Pulte homes also confirmed in an email that it is in the wrong location. I requested to have the airflow increased but ********** said the builder would have to move the thermostat first. I submitted the request on July 7th with supporting pictures on July 8th. I have emailed the company several times including on July 20th and August 5th and have yet to receive a common courtesy email in return. Regardless of how many requests I have submitted for this problem or others, the warranty company should maintain a courteous and helpful tone for the simple fact, I am their customer and I am submitting requests based on problems that I did not create. Other issues that they company has not addressed or corrected include * Cracks in the wood around the roof - reported July 11th * Tripping hazard in sidewalk concrete - reported July 11th * Breaker box not painted - reported May 27th and July 12th * Kitchen drawer off track, previously broken before the close of escrow - reported August 8th * Kitchen cabinet put on incorrectly (or wrong one purchased) - reported August 8th
Business Response
Date: 08/19/2022
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.

The ********* leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.

For your convenience, please use the local ********* team contact information below to address your home concerns.
***********************************
**************
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family and I moved to a new development built by Pulte Homes. Build time took 10 months for completion and moved in late June 2022. We have had numerous issues, in which Pulte has done a good job addressing for the most part. However, the community should come with Quick Connect through *** Comnunications , this means that internet lines are ran to the house before residents move in. We are approaching 2 months and we still do not have internet. This was something in the walk through the builder did not bring up and they have not assisted with the problem, it is *** line but it is on Pulte to have recognized the issue before move in and assisted with the fix. We are beyond frustrated that me and my wife do not have internet going on 2 month in a new home. There is no fix in sight and not sure how long we will be without internet. Both me and my wife work from home so this has made our lives extra difficult in arranging alternatives. It is imperative we recieve internet service and I blame Pulte, *** Communication, and out Pulte construction manager.
Business Response
Date: 08/19/2022
I will be contacting the Arizona division leadership now regarding your concerns.
The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.

For your convenience, please use the local Arizona team contact information below to address your home concerns.
******************************
**************
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a new construction home in 2019. Found out my roof was leaking and contacted Pulte/ Centex Through the warranty repair number they gave when the home was purchased and also via their website. I have had little to no communication as to what and when they would be able to provide a solution. This issue has been going on for the three years I have lived in this home but just became apparent as of recent so im unsure of rather i have mold issues in my attic or not. The rep. who contacted me about the issue has stopped contacting me and has failed to get the issue resolved.
Business Response
Date: 08/18/2022
A Pulte representative has been in touch with ******************** to discuss his concerns and situation. Any repairs needed and resolution to this issue is underway.
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new home in March-April 2020 from Pulte homes in ******** Arizona in the area known as ******* Ranch. The home came with a one year warrantee to cover building defects. Eleven months after purchasing the home I had a professional inspection performed which pointed out a number of issues with the home. The inspection report was forwarded to Pulte and accepted at that time. There were numerous building defect outlined in the report, in excess of 20. To date approximately 3-4 of those defects have been partially addressed. I spoke to an employee of Pulte, *********************** who requested I again forward the inspection report on July 19, 2022. To date there has been no communication from him or Pulte to get these issues addressed. This is a clear breach of contract on Pulte part. Another neighborhood on the development is in the process of filing a class action suit against Pulte for serious defects in their homes, which again have not been dealt with. Most, if not all the homes are owned by elderly individuals which Pulte, is taking advantage of, I assume because of their age and lack of pursuing resolution. Have been advised by family council to pursue legal action which is what I am the process of doing this week
Business Response
Date: 09/15/2022
Dear BBB,
Thank you for forwarding the recent correspondence from **************************** Our records indicate ***********************, Division Manager for Pulte, sent correspondence to the customer at their email address of ********************** on 7/18/2022, requesting the list of open items be sent to him directly. To date, no response or further contact from the customer has taken place. Upon receipt of this new complaint, on 9/7/2022, a follow up email was sent to **********************,requesting a list once again. A response from ******** has not been received to date.

We appreciate you making us aware of this customer contact. We will address concerns once the customer replies and will determine warranty on each item and repair those items covered.

Sincerely,

***************************
Division Director of Customer Care
*********************************************
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We closed our new home with Pulte last year on Sep 9, 2021. Since then we are dealing with standing water & soft mud in our crawlspace. This water issue came up during the build out and also before closing the house inspection (1st inspection). To that builder (*********************) told us that they fixed it. But they never did in reality. They just installed more vapor barrier over the water to hide it. We raised this with the Builder (*********************) after closing and he came over twice and told us to give it sometime to dry it out. That we did. Nothing got fixed. Then he told us to get a de-humidifier in our crawlspace. We paid that out of our pocket ($1700). De-humidifier did not fix the issue. Then later he told us to raise this with Pulte Warranty. We did, then we had (*************************) take over this case. He came over first time. He decided to put more mud on the standing water & asked us to wait. We waited for 2 months. No change. We reached out to ****, he brought a grading vendor with him next time and they said we will put a French drain to drain the water. And told us to wait 1-2 months. We did. It again did not solve the problem. We have soft mud & standing water all over our crawlspace. And in the meantime we requested another inspection (2nd inspection) of the house. The report clearly said that we still have a water issue in the crawlspace. We raised it again with ****, he came over and said he will bring the grading vendor again. Meanwhile, we got a 3rd party (3rd inspection) to take a look at our crawlspace. They also concluded a clear water seeping issue into the crawlspace. Now when **** brought grading vendor for the 4th time. He did not agree with the findings from 3 separate inspections reports. He said we should leave the crawlspace door open & put a fan in the crawlspace to dry it. He said he will bring his manager next week. We are ready to take legal action against Pulte if this is not fixed by next week. Ticket # RA1687490 RA1579420/Lot *****
Business Response
Date: 08/15/2022
Representatives with the builder met with the homeowner last week confirming that recent work in the home's crawlspace was helping dry out the crawlspace significantly. We will be performing some simple cosmetic smoothing of the disturbed ground in the crawlspace as soon as possible to close the matter.
Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed on my new house in December. I have a window in the front of my house that doesnt match the rest and I was assured if I close this would be corrected. It is now 7 months later and they wont even respond to my email. This is extremely disappointing and I would strongly recommend any potential buyers look elsewhere as this company has zero integrity.
Business Response
Date: 08/07/2022
A representative from Pulte Group in ***** has contacted the customer to understand the situation. Pulte is working with the customer to resolve this outstanding item from prior to closing. Pulte has all intentions to provide the customer with the correct matching window style as promised prior to closing.
Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved into a new Pulte build march 2022 with 2 window screens missing and sliding glass window door screen missing, house painting unfinished , yard not graded. We have asked *************************** on several attempts to have these items dropped off , painted and grading corrected. They graded the yard improperly causing it to fail the city inspection . We are trying to understand what action is being taken to complete the yard , painting and screens but ****** and Pulte will not respond to our attempts of outreach. ****** has lied to us about why yard failed grading and city stated he lied to us. He will not return calls to let us know when its being corrected and re inspected. City has stated Pulte has not scheduled a new inspection. ****** stated he would get the screens over a month ago and nothing. 5 months later and mortar work not done , painting not done, plus other items throughout home. We want our home to be complete and what we paid for bc we received a half finish home . Not what was guaranteed to us.
Business Response
Date: 08/19/2022
Per Pulte ********* Division: HVAC work order has been sent. The homeowner other concerns have also been reviewed. The local team is working to finalize remainder of repairs left from time of closing. Met with the homeowner to confirm progress on all fronts with the homeowner.
Customer Answer
Date: 08/24/2022
We are in the process of working with customer support. They sent out new Painters to fix painting issues. Half was resolved but those painters did report back how bad the first paint company did , not all issues regarding the damage from paint has been repaired . Still pending . Screens have been order still waiting to receive them. Yard failed 2nd inspection by the city bc the scheduled the inspection without correcting what failed the 1st time . We are waiting to hear when the yard is going to be corrected to pass inspection. It is a very long process and very difficult to get timely responses. Will continue to monitor progress and will resolve it here once all is ?? complete and accurate.
Business Response
Date: 09/02/2022
The ********* team is actively working through the homeowner's concerns. Communication between the homeowner and the ********* team is being conducted outside of the BBB portal.
Customer Answer
Date: 09/02/2022
We are in communication outside of BBB . Please note that issue is not resolved and will be on 3rd inspection by the city with no proper correction to land by Pulte. We have requested the grading be corrected the right way with removing walk way, level out ground and relay walk way . No communication on this and pending correction along with screens and painting issues all unresolved.
Business Response
Date: 09/08/2022
Good afternoon, the following is the latest update on the grading, which has also been conveyed to the Homeowner, *****************
On Thu, Sep 8, 2022, 3:01 PM *************************** <******************************************************> wrote:
Good afternoon ****************,
Ive just been advised that exactly as you had predicted, the grade inspection failed today. ***** has immediately reached out to our trade partners to arrange for corrections to take place next week. This will consist of the removal of that lead walk, followed by regrading, then repouring a new walkway. This work can be influenced by weather, but currently is slated for next week. You will be without that walkway temporarily, between the tear out and the new pour and curing. Please let me know if you have any questions regarding this process. Once this work is complete, it will then be called in for a reinspection.
Thank you for your patience as we have worked our way through these steps.
***************************
Pulte Homes of ****
Senior ************* Manager: *********
Customer Answer
Date: 09/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the month of May, 2022 I have closed a new house with Centex (part of Pulte Group). Within few days, I have realized nails around my house where-ever carpet is joining to any wall or other surface. I reported this issue to the construction manager within first month and later with customer care manager. Both the times the carpet repair person came and told it can not be fixed and if they do it will void my warranty which is ridiculous. So, the builder has provided a thin carpet with nails coming through it and I have to live with that. It is a safety hazard for me as I have a 7 months old baby and he has already started moving around the house. Those nails can hurt anytime to us as well the baby. I feel they have not completed the task properly and handed over to us. Need your help to fix the issue or do the needful.
Business Response
Date: 08/03/2022
To whom this may concern,
PulteGroup DFW ************* is in receipt of this complaint and will contact the customer directly, and outside of the ********************, to address and resolve concerns regarding the carpeting tack strip.
Sincerely,
PulteGroup DFW *************
Customer Answer
Date: 08/05/2022

Complaint: 17661572

I am rejecting this response because:
The Pulte customer care along with service manager came to my house today morning (08/05/2022) and they checked the house, understand the problem and gave me the solution "INVEST IN A HAMMER AND FIX IT BY YOURSELF" with a rude tone. He told me, he is not going to fix this although he acknowledge the problem. And the Manager told me, your baby won't reach that corner of the house. So, as per her logic, I should wait for my baby to have some issue with the nails. Really surprised with the customer support.
Now, I have to live with the problem as they are not going to fix this and if I do it, it will void the warranty. This is ridiculous to understand this kind of logic.
Finally, this is a safety hazard for us and for my infant baby. Need help to fix the current problem or have something which can mitigate the problem.

Sincerely,

*********************
Business Response
Date: 08/15/2022
PulteGroup DFW ************* is in receipt of this complaint and is in contact with the customer directly, outside of the ********************, to address and resolve concerns regarding the carpeting tack strip.
Sincerely,
PulteGroup DFW *************

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Pulte Group is NOT a BBB Accredited Business.