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Business Profile

Home Builders

Pulte Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pulte Group has 364 locations, listed below.

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    Customer Complaints Summary

    • 563 total complaints in the last 3 years.
    • 152 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Communication during this homebuilding process has turned horrendous. We are having a home built in *************** at the Westmoor location. The building manager, *********************** who we were first assigned provided an adequate amount of updates and responded to issues in a timely manner. Now that he has left it seems like communication has almost fallen off a cliff. We don't get important updates unless we push for them. Recently had an inspection done by the city of *********** and was only told that our house failed and not told what it failed for until we asked! Materials have been found in the house sitting there for at least 6 weeks. Garage floor doesn't get poured until we question it. This process has left a very sour taste in my mouth about dealing with pulte on any future home purchases. I understand delays due to lack of materials, that's completely understandable but to be delayed due to what seems to be lack of work is ridiculous. We have made living arrangements due the projected end date for the home and that needs to be extended because we had to ask about the new projected end month. The least they can due is provide some type of accommodations especially since we are having to pay for extended short term housing.

      Business Response

      Date: 07/29/2022

      This complaint has been sent to the ************-********** team for any follow up that is necessary. They will be the best avenue to work with, as they are working with the details of your service.
    • Initial Complaint

      Date:07/24/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poor communication during the build process. We never had our pre-drywall, and pre-electrical inspections. Once we closed on the home we mentioned several issues to the ******* which he advised that he would fix and hasn't. We have reached out to the customer care team and they haven't been much help. Please see the document attached for the full list of issues. It appears that once Pulte sells a home and gets their money they forget about the customer.

      Business Response

      Date: 07/29/2022

      This complaint has been forwarded to the Arizona team for any follow up that is necessary. They will be the best avenue to work with, as they are working with the details of your service.
    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchas** a new house from Pulte in 2018. We have two work orders under warranty that can't be complet** for a long time. The first work order start** from a leak test back in April this year. The contractor found one piece of siding ne**s to be replac**, but they never come back to fix it. I have sent eight (8) emails in the past two months to Pulte's care manager for our subdivision to follow-up. He only respond** twice without any update. The second work order is relat** to celling/dry wall repair. This one was originally issu** in the summer of 2020. But due to the outbreak of COVID pandemic, Pulte agre** to postpone the implementation of this work order to this summer. The whole communication was document** and cc-** to the boss of our previous care manager. Since our previous care manager has left, I start** reaching out to his boss early this month and wonder** when this work order could be restart**. Again, no response at all. The whole process is really frustrating. I don't understand why it is so difficult to get these two work orders complet**. We can't count on Pulte's care group any more.

      Business Response

      Date: 07/25/2022

      Good evening,  This home closed 10/9/2018.  Our drywall wall warranty is for one year.  We have accommodated the homeowners request to extend this repair because of their concern with COVID.  This repair will be rescheduled for the end of August. 

    • Initial Complaint

      Date:07/21/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pulte will not fix issues that were brought up before and during closing even though they said they would be fixing the items. They will not respond to other work order requests for issues. They answer emails with canned responses. Also, providing a paper from closing walk through that appears to be altered in their favor from closing. That is very concerning for their business practices. They are going through employees faster than they can complete the employment paperwork! You dont know who your contact is and no one else will answer emails other than the vague same response from the one person. No one in any office will answer the phone.

      Business Response

      Date: 07/21/2022

      ***********************, VP of Construction, emailed the homeowner to assist in resolving these concerns.  As I understand, the only remaining concern is some exposed flashing at the roof.  Please feel free to reach to me directly with any questions at *************************************** or at ************.
    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased and built our brand new home almost 3 years ago from Pulte. We have had nothing but problems with the whole build. Our tile flooring has been replaced 2 times since build and the shower replaced as well and we are still having nothing but problems. Regional office is aware and keeps dragging their feet. Next step will be to file a lawsuit in court to hire competent contractors if Pulte will not give me a cash settlement.- hollow tiles in shower as well as crooked - lippage in master bedroom and bathroom - poor caulking - grout discolored - cracks in foundation - caulking around sinks - ceiling in garage not level - the list goes on with all the poor workmanship

      Business Response

      Date: 07/20/2022

      To whom this may concern,

      PulteGroup DFW ************* is in receipt of this complaint and will contact the customer directly and outside of the ******************** website to address resolution.

      Sincerely,

      PulteGroup DFW *************

      Customer Answer

      Date: 07/20/2022

       
      Complaint: 17585182

      I am rejecting this response because:

      - ******** care has already been involved for 3 years and has done nothing!!! I need someone from corporate involved. Pulte continues to send out companies that are not competent. 
      - Every time they come and repair anything my house gets torn up again. 
      - I have 100s of pictures of the poor workmanship. 
      - I will be hiring an attorney and it will cost Pulte more money in the long run if nothing is done

      - I know I will win the case based on video and picture evidence from installers and poor workmanship. 


      Sincerely,
      *************

      Business Response

      Date: 07/28/2022

      Pulte ************* is actively working to resolve these concerns with  the homeowner-

      Timeline of Events:

      7/20 - Floor replacement completed with NFM; minor lippage and grout concerns. FS and NFM inspected - private inspector went out 7/12 - waiting on results. FS offered $1000 settlement for shower floor, but was waiting on NFM floor determination to offer as one unit.
      7/20 - BBB response submitted
      7/25 - NFM engaged third party inspector; 2 inspections required due to loss of data in computer issue from third party inspector. Results submitted to NFM 7/25; CS Manager out of office until Friday to make decision on necessary actions. NFM contacted homeowner to inform timeline and delay on their end.

      Customer Answer

      Date: 07/29/2022

       
      Complaint: 17585182

      I am rejecting this response because:

      - This is exactly what Im talking about with the communication.

      - it has been 2 years!!!! 

      - never was contacted about $1,000 settlement. Tile under shower door was never replaced and you have not mentioned anything about that. Please refer to photos  

      - Today is Friday and still no word from Pulte! 

      - Seeking legal advice, and will ultimately be the responsible party of Pulte, not FS or NFM

      Sincerely,
      *************

      Business Response

      Date: 08/10/2022

      To whom this may concern,

      PulteGroup DFW ************* is actively involved in addressing the customer's concerns directly and outside of the BBB portal.  A settlement agreement has been reached in addition to an agreement to correct a tiled shower floor.  As the customer's schedule will prohibit work from beginning until October, we would ask this complaint be closed.

      Sincerely,

      PulteGroup DFW *************

      Customer Answer

      Date: 08/10/2022

       
      Complaint: 17585182

      I am rejecting this response because:
      Obviously you dont know whats going on with this complaint. We are not waiting for the shower tile to be replaced. We are waiting for cash settlement for shower tile. Customers schedule prohibits work to be performed?!? If you want to pay my daily pay I would be happy to schedule sooner. I have bent over backwards for Pulte the past 2 years when they should be bending over backwards for me. I have missed work for workers to not show up to fix my floor. Check your notes, ****** Im happy customers will be able to read this complaint knowing Pulte doesnt care about their customers. We will let the courts settle this matter and Pulte will have to pay more in the long run because they will have to pay for my attorney fees. 

      Sincerely,

      *************

      Business Response

      Date: 08/24/2022

      To whom this may concern,

      A settlement offer was presented to the customers, and we are working through some edits specific to the shower floor.  Flooring in the home is on schedule to be addressed later in the year.

      Sincerely,

      PulteGroup DFW Customer Care

      Customer Answer

      Date: 08/24/2022

       
      Complaint: 17585182

      I am rejecting this response because:
      - I will not be satisfied until all work is completed correctly. 
      - still waiting to hear back from **** at NFM regarding other repair issues
      - still waiting to hear from *********************** typical Pulte Business
      - inspection report is attached 

      Sincerely,
      *************

      Business Response

      Date: 09/02/2022

      To whom this may concern:

      PulteGroup DFW ************* has facilitated the settlement agreement between the customer and contractor for the tile shower flooring.  Funds are expected to be delivered next week.  Additional tile flooring work orders are scheduled to be performed in October per the customer's request.

      Sincerely,

      PulteGroup DFW *************

      Customer Answer

      Date: 09/02/2022

       
      Complaint: 17585182

      I am rejecting this response because:
      - keeping open until work is completed 


      Sincerely,

      *************

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May, we moved from AZ to OH to live near our family. We are in our 70's. With help from a realtor, we looked at resales. It was bidding wars and what we found were homes in disrepair. We couldn't manage that so we settled on a 'quick close' home in Glenross. We were told it would be ready in June/July. Because we were staying in a hotel, this was our best choice. We gave them $10,000. which then "generated the contract'. The contract was long; our realtor sat with us as we went thru it with Pulte Sales Rep on 5/14/22. It stated the house would be ready between 6/1/22 and 9/30/22. But, we were told: "that's just in case there are supply issues. This company finishes on time." A few days after signing the contract, we noticed mold growing on the 2 X 4's. Our sales office was closed up, so on 5/28, we found the other sales office and reported our concerns. It was a rainy time; on each trip to the house, we found doors open, puddles in the house and... mold. We were losing sleep. We were not hearing anything from Pulte, so we hired a mold inspector. There were 3 types. On 6/14, we heard from the construction mgr who asked for a 'meeting' on 6/17. At the meeting the construction mgr asked where I was seeing this "supposed" mold because "his inspector found nothing." I pointed out the areas and provided him the mold report. He stated it would be 'addressed'. He then took us thru the house, pointed out lights, etc and finished the meeting informing us this was our 'pre drywall' walkthrough. That was news to us. When I raised concerns about mold, he was dismissive: "it will be taken care of". At end of meeting I inquired about closing date; he said it will be at "end of September." "You found a problem; I had to stop the build." This was punitive. My daughter gets bronchospasms from allergens incl. mold. We were terrified. Could we be forced to buy this house? We had to sign a release, get out of hotel, find a place to live.

      Business Response

      Date: 07/26/2022

       

      Dear Sir/Madam *********** inventory home was sold to the buyers with a target date of July.   All target dates include a Summary of Important Dates window of 1 month prior and 2 months after the target date.  The Sales Consultant went through every page of the purchase agreement at the sales office with the buyer at their request to be thorough.  At no time did we ever promise July closing.  June closing was never a possibility, but we always use the 4-month window as a precautionary measure. The buyer elected to stay in a long-term hotel and when they learned the home would not be ready in July, they indicated they could not afford to remain there longer than July. When the buyer shared a concern about mold, it would not have been prudent to continue with the build process without proper investigation and treatment.

      During their pre-drywall walk through on a Friday, the Construction Manager indicated the new target date would be end of August/beginning of September and let them know that he would take a closer look at the schedule on Tuesday (Monday was a holiday) when he returned to his office. They decided to purchase another home over the weekend and did not wait for the construction manager to update them on Tuesday.  The mold had been remediated when they cancelled, and the buyer was aware that it had been taken care of.  *********** buyer emailed and called the Sales Consultant all weekend (June 18 and 19) about the timeline and was assured the construction manager would respond when he returned to the office on Tuesday.  The buyer elected to avoid waiting and went into contract with a resale on the street. The buyer was advised that if they elected to cancel, they would elect to forfeit their deposit and we hoped they would allow us until Tuesday to report back to them about their concerns.  *********** email below was sent to the buyers from the Sales Consultant when they expressed a desire to cancel on June 19th although we later learned that they did not wait for us to send the cancellation agreement and had already gone into contract on the resale property over the weekend, prior to Construction Managers response. The $10K was an initial installment of their deposit and the buyers did not make the second, larger payment.  We gave them the option to continue to build, having taken care of the mold concern, and they elected to cancel and forfeit their deposit. 

      Email below was sent to the customer ********************** manager and the buyer name redacted

      Dear Mr. and Mrs. ********* wanted to touch base with you regarding events from the last few days.  When we met on Friday, we all agreed that the construction Manager would be in touch on Tuesday with an update regarding the schedule and mold remediation. The construction managers email yesterday did indicate remediation has been completed and we are aiming for an August closing. ********* received your email requesting to cancel your purchase agreement; however, the document you sent over does not release you from the Pulte purchase agreement.  You will recall that prior to entering into the contract, we reviewed each page of the purchase agreement, including the portion that specifies the time frame the Seller estimates the Home will be substantially completed and the Closing will occur during the following time period: 6/01/22 9/30/22.  When the contract was executed in May, the estimated target date was July, with a potential closing from June through September.  When your concern was raised regarding further investigation,we paused construction on the home to provide testing and remediation. While exercising due diligence prior to proceeding with construction,time was added to the construction timeline.  It is due to unforeseen circumstances such as this that we provide a target date as well as a four-month window to account for unexpected delays in the build process.

      Should you elect to proceed with cancelling your purchase agreement, I will send a cancellation form for your signature. In doing so, this would mean forfeiture of your initial ******* money deposit as Pulte has not exceeded the mutually agreed upon timeline in your contract.  Please let me know if you have any questions. 


      Customer Answer

      Date: 08/01/2022

      Thank you for taking the time to review our complaint.  I am attaching a series of email correspondence that clearly outline the timelines of how this played out.  Yes, we did purchase another house in the same community.  This was because we had been told at the meeting with the construction that we were looking at "the end of September" for our close.  The company later came back and said it would be August, but this was AFTER telling us September and we made the decision we couldn't stay in this.  We spent thousands on hotels and had they initially said August or September we would have opted for a short term apartment.  They delayed responding to us for three weeks which resulted in further waste of money on our part.  

      Pulte's contract is ironclad by their legal team.  Consumers are at a disadvantage. We cannot afford arbitration.  I felt it was necessary to tell our story in the hope that others could be spared our anguish.  

      Business Response

      Date: 08/22/2022

      Dear Sir **************** have contacted the customers on August10th and have reached an agreement. 

      Sincerely,

      Pulte Homes 

      Customer Answer

      Date: 08/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****************************** 

       

       

       

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new home in **************** community on January 2022 in ******** ****. Since that date, the Pulte organization has been horrible to work with. I have reported my issues through the proper channels. I have tried to work with the builder and escalated the matters, but still no resolution. After many emails and waiting for more than 6 months for my house to get fixed, I've decided this is the last notice I make. My patience is over! I want to enjoy my home instead I am stressed out because of issues are not being corrected with my home. All units around our house are finished and everyone has moved in, but I am still waiting for the smallest details to get fixed. If nothing will be corrected after this BBB complain, I will need to take legal action to solve this matter. I already send my attorney all the emails that I have sent you since January until now, as well as all pictures and videos that show all the problems that the house has. I contacted by *************************** (senior customer care manager) on Jun, *************************************** touch shortly but It has been 3 weeks with no information.Everyone that works for your company knows what is going on, ********************, ***** They all told me that everything will be fixed soon, and here I am still waiting. Here's the list of items that need to be fixed/replaced:- kitchen storage door frame - kitchen cabinet - backyard door - window corners both floors - painting both floors - the corner of the wall upstairs which is not straight - the carpet upstairs - master bathroom tiles coming out and moving - shower tiles coming out as well. - cracking sound when we turn on the heat.

      Business Response

      Date: 07/20/2022

      Thank you for the opportunity to review this concern.  We have spoken with ************** and reviewed his remaining items.  We have offered appointment dates of August 4th and August 9th to address his remaining items.  Please let ** know if any further information is needed. 

      Thank you, 

      ***************************
      Pulte Homes of ****
      Senior ************* Manager: *********
      ******************************************************
      *************

      Warranty & Emergency Contact Information
      Email: ***********************************************************
      Normal Business Hours M-F 8AM-4PM ::************  
      After Business Hours :: ************

      Home Care Guide Tips:  https://www.pulte.com/my-pulte-account/owners-entry/home-care-guides
      Seasonal Home Maintenance Checklist:  http://www.pulte.com/ownersentry/seasonal maintenance.aspx
      Warranty Information:  https://www.pulte.com/build/10-year-warranty#fullwarrantydetails

      Customer Answer

      Date: 07/20/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************
    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into my home in Bellwether in 12/31/20 my driveway was installed by Pulte that fall I believe it was Aug or Sept of 21. On approximately **** Pulte began tearing out sidewalks that were cracked (mainly due to heavy equipment driving over them) as they tore out the cement between my driveway about 2ft on both ends collapsed. They patched these later , leaving oil drops from some machine and moved on. I paid for a new driveway and did not give them permission to tear my driveway up. I dont want a patch job that will separate and/or crumble in **** years. I expect my driveway to be redone and put back to its original state. I have emailed the ground maintenance office 3 times, I have put in work order and said this would be my next step. I finally got a response over a moth later saying they are thinking about what they are going to do. I have requested a meeting twice with someone from Pulte and its been ignored. Ive heard through the grapevine that they are thinking of heating the driveway trying to make it blend and then putting a sealer on it. This is another patch. I want the driveway I paid for, nothing more, nothing less.

      Business Response

      Date: 07/25/2022

      I met with ********************* on 7/22/22. ***** expressed her frustrations with the quality of work that had been performed relating to her sidewalk repairs that were made in June.

      ***** specifically pointed out the excess asphalt that was covering the edges of her concrete sidewalk and the stains that were left on her asphalt at the bottom of her driveway from the sidewalk repair.  I let ***** know that we would have our asphalt trade partner return to remove the excess asphalt and would have the bottom of the drive way pressure-washed where the staining occurred.

       ***** also expressed her concerns regarding the infrared repair process that has been planned for her driveway. I explained to her the process of how the repair works and the benefits of an infrared repair. ***** requested we provide her the names of some other communities that we have completed this repair process in so she could go to these communities and evaluate for herself. I let her know I would reach out to our *************** and follow up with some community names by the week of 7/25/22.

    • Initial Complaint

      Date:07/14/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April my fianc and myself completed a application for a loan and offer for a new home. This was our first home and we were accepted for what we provided and had a pre approval. When we went further with the application we got passed around multiple times and no one reached out to us. I had to reach out to speak to someone to move forward with the loan process. On the 3rd loan consult he gave us what choices we had to be approved we agreed and he passed us to the 4th loan consult we had. Then that loan consult continued to provide miscommunication and we continued to provide everything to our loan processor. We completed credit action plan of 30+ k paying off debt not to mention 30k in deposit. They continued to say his credit would go up and it didnt. Then they said we would have to pay 10k more for Interest rate due to this. I informed them of my fianc pay raise and they said that wasnt needed and we would be approved. After sending emails and trying to follow up I didnt get a call until 2 weeks later saying we wouldnt be approved. We shared his pay raise and they said now we would be approved. The horrible customer service, misguidance, and careless behaviors towards such a important and special time is very disheartening and emotional distress. I reached out to management and it wasnt until I reached out to our sales consultant that she was able to share that they should have contacted us and they are trying to say we will not be approved unless we get a co signer yet we never got that call. We are 5 weeks away from closing. For their careless behavior of messing with people so close to closing and over 60k on the line.

      Business Response

      Date: 07/18/2022

      Buyer's complaint is in regards to our preferred lender, Pulte Mortgage, which is a separate entity. Pulte ******************* team has been in contact with customer on Friday, July 15th to find resolution. Pulte Homes management and sales consultant discussed this with the customer as well on Friday, July 15th and we are in the process of updating their current financing addendum to show the change in lender to *************************** to provide the rest of the service in supplying a mortgage to this buyer.
    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The new home owners association (HOA) is is in breach of its contractual obligation for 3 years now to implement fire safety provisions. Not doing so puts the entire neighborhood at risk of fire. The local news channel KNAX has been reporting hazardous conditions, including temperatures in excess of 110 degrees Fahrenheit and high winds.

      Business Response

      Date: 07/19/2022

      The ************************************ is not new, this has been in place for over 25 years. In reference to the common areas throughout the community our firewise committee has evaluated the areas and we are in compliance.

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