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Business Profile

Home Renovation

Ramzi Renovation LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our main concerns are the faulty tile work, the damage caused to the kitchen cabinets, the incomplete sanding of the hardwood floors, and floor plumbing that was installed incorrectly. The cabinets were painted with a spray gun in freezing weather, ruining the paint job, and because of this, we have been told that they are unable to be repaired and painted.Ramzi turned on the water at the property without our consent which resulted in the basement, laundry room, and kitchen being flooded. This negligence has resulted in us having to file a claim with our insurance because Ramzi never provided us with a copy of his insurance, despite our repeated requests.Our hardwood floors were to be completed on December 10th, they were partially sanded and not covered to protect them from foot traffic, paint, water, etc. When pipes busted near the laundry room, water sat there along with all Ramzis tools for days, causing buckling and warping in that area and throughout the house.On January 5, 2023, we met with Ramzi to discuss the work that he claimed to have completed. We brought to his attention the problems we were still seeing with the tile in both bathrooms, and issues with the cabinets. We explained to Ramzi that the amount we had paid so far covered the work that was completed, and we would not be paying for any uncompleted work. We asked Ramzi to resolve the problems before moving forward with any more work, but he refused and walked out on us.Despite our attempts to resolve this matter by phone and text, Ramzi refused to complete any work or fix the shoddy work done. It is to be noted that we have completed multiple inspections by certified professionals and concluded that the work is not up to code. It may also be noted that we attempted to work this out with mediation, but we will not pay any more money until the work is completed correctly and up to code.

Ramzi Renovation LLC is NOT a BBB Accredited Business.

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