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Business Profile

Home Renovation

WBN Group, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company had a nail go through my ceiling where the internal roof with sheet rock broke inside as they were hammering nails on the roof.... They need to fix this issue

    Business Response

    Date: 11/12/2024

    Good afternoon, we replaced the roofs on 13 townhomes in ******** and yes we had 2 nails to ****** the ceiling of Mr ******* and his neighbor.

    We did go over to take a look at both units and once we discovered the damages we coordinated a day and time to repair the nail pop that was in each 2 units.

    They both have been repaired and both homeowners was very pleased with the work and the professionalism of our immediate customer service

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/13/23 I meet and signed a contract with ****** ****** (WBN), in accordance with AAA ********************* to repair my home from hurricane winds. All of the repairs have been completed, however he has not been paid in full because my ***************** is reviewing the Certificate Of Completion, regarding higher costs submitted by him.My issue is a letter sent to me from Attorney ********************************** , representing ******************* for a loan of $16,349.62, that *************************, is responsible for.I did not sign or give him permission to use my name as Account Debtor ,on his loan.This is a fraud.

    Business Response

    Date: 06/15/2023

    Hello,yes we did have a signed contract with ******************** and completed all of the work that was on the scope from the insurance company.. Yes I did put in for a small loan from ****************** for the loan.
    They started to take more money out of my account as agreed and I stopped the payment until we got our payments corrected and then they started sending mail to my family and some clients as they sent to my client as a way to humiliate me which was pretty cold and should be illegal for them to do that.

    I would never put a client  or anyone on a loan of mines without their consent and to do that they wouldve requested her proof of id and much more.

    I do apologize for this mishaps and value my place on the BBB as rated A+ and wouldnt jeopardize it nor my livelihood for any foolishness.
    I hope that myself and client can rectify this situation because we had a great relationship before this. At this moment myself and debtor has came to a common grounds on agreed payments so we can put this to rest.

    Thank you for providing a professional platform that if its any problem or misunderstanding between homeowners and business owners we have a mediator to help resolve the issue.

    Customer Answer

    Date: 06/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

WBN Group, LLC is BBB Accredited.

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