Complaints

This profile includes complaints for Pearson Education, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pearson Education, Inc

  PO Box 409479 Atlanta, GA 30384-9479

• 

  Pearson Education, Inc

  330 Hudson St New York, NY 10013-1046

• 

  Pearson Education, Inc

  19 W 44th St New York, NY 10036-5902

• 

  Pearson Education, Inc

  1 Lake St Upper Saddle River, NJ 07458-1813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been working on my 2022 taxes for the last 24hrs. now, and came across a $74.99 charge on my Citibank credit card from, "AWL*PEARSON EDUCATION PRSONCS.COM **", on July 3, 2022.Now, I am a College student, as well as my two children, and I have purchased both hard copy and digital books from Pearson in the Past. However, this charge looked slightly different from the rest wherein the other Pearson charges are indicated as follows on my statements, "Pearsonplus.com ************ **". I asked my husband, usually the one who reviews all CC statements, why didn't he question or dispute said charges. His response was simple. "I thought Pearson was the company where you and the kids rent school books from?" He's absolutely correct!So, I just got off an online chat with the company, Pearson, who could not find any charges for said amount under my account. (please know I have written transcripts of this conversation) In the interim of holding with Pearson as they were conducting their own searches again their database records in order to answer my questions, I googled AWL*PEARSON EDUCATION PRSONCS.COM **, and noticed this may be a fraudulent scam... which has now led me to you.Please further know that I tried to dispute these credit card charges, via Citibank.com, but because of the timeline (7 mos.) I have to call their dispute ***** in the morning.Can you assist me in this matter?

  Business Response

  Date: 03/22/2023

  Hello,  we may have found the fraudulent order but we need verification.  The order was placed in July 2022 by **********************************  We would like to know if they are familiar with ********************************* and if so did that person place an order for one of our online course management products.  If the customer is not familiar with this person or this person never placed the order we will proceed with the refund.   We have left voice mail and email messages asking for  verification, we will update this complaint once we receive it.  

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were charged $91.79 for a textbook for my daughter who is away at college and she never purchased this book. We did not receive a textbook or an e-book nor did we order one. We were fraudulently charged for an item we did not buy.

  Business Response

  Date: 03/30/2023

  Hello,  we are sorry about the delay.   We are processing a refund in the amount of $91.79, we are expediting the credit but due to the age the order we most likely have to send a refund check.  We will notify you soon on how the credit will be sent to you.  Please let us know if you have any questions.  Thank you. 

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11,, 2023, there was a transaction of $74.99 (US funds) or $103.50 (CAD) paid to AWL*PEARSON EDUCATION, PRSONCS.COM, **. I have never ordered anything or done business with this company. I look forward to having this resolved quickly and a full refund made to my credit card. Thank you.

  Business Response

  Date: 02/28/2023

  Hello,  

  We are sorry about the fraudulent order.  We have issued a full refund in the amount of $74.99 on credit memo number 21392905.  Credit has been applied to the credit card on February 22, 2023.   If you have any questions please let me know. 

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date says PENDING still; the transaction amount is $32.75. The company is a company my college required me to take a course through a year ago. If I try to log into my account NOW there's no area I can go to or check for transactions. I don't understand why I was charged and I didn't authorize the charge. I looked up the business name as it did look familiar: AWL*PEARSON EDUCAT PRSONCS.COM **** - and there have been a plethora of other BBB complaints about these kinds of transactions. I haven't taken college courses since Spring Quarter of 2022, so I definitely did not authorize this transaction.

  Business Response

  Date: 01/30/2023

  Hello,  

   

  The customer placed an order for the Developing Management Skills Loose-Leaf textbook on April 16, 2022. That book was out of stock and the order went on backorder.   Stock recently became available on January 23, 2023 and the book shipped on tracking number 1Z0E1E980327965324.  *** shows that the order was delivered Friday January 27, 2023 but the customer advised us recently that they are no longer at that location.  Since they have not received the title I have issued a full refund on credit memo 21012274 in the amount of $32.75.   The credit will be applied to the credit card in a few days.   If you have any additional issues please let me know. 

  Customer Answer

  Date: 01/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:12/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2022 I purchased a Pearson textbook Human ********************* modified Mastering A&P by ***********************. The format was Digital Perpetual Offline. I ordered this book from ****************************** bookstore. I paid $135.23 plus shipping and tax. I had difficulty accessing the book online. I was unable to print out ANY unmarked pages from the book in violation of the publisher's promise. I needed the book for the fall 2022 semester. Even though I had purchased perpetual access, I was unable to access the book until i paid an additional $21.20 to Pearson in August 2022. I complained to Pearson numerous times. They said they refunded my money to my account. I notified them that I never received any monies. They refused to provide a telephone number and insisted they refunded my money. They never refunded me a dime. I understand that Pearson has a terrible reputation with cheating college students. I am seeking a full refund of $164.54 (****** for the textbook and $21.20 for the "renewal fee". Thank you. BTW I have another address for Pearson Education **** on the invoice which is **************************************************************************.

  Business Response

  Date: 12/30/2022

  Hello We are sorry **** was having issues with their MasteringA&P.   We did issue a credit for $21.20 for the eText Renewal on October 18, 2022.   I contacted our credit department and they applied the refund to ****'s PayPal account on December 29, 2022.   We have also issued additional credit in the amount of $143.35 for the Original Mastering purchase made at their bookstore on December 29, 2022. We are in the process of generating and mailing a refund check directly to the customer.   I will email the customer an update once the refund check is ready.  Please let me know if you have any questions.  Thank you.

  Customer Answer

  Date: 12/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I am awaiting receipt of the refund check. They scammed me previously about issuing a refund (repeatedly said they issued a check when they had not) so I will not be satisfied until I receive the check

  Thank you for your help  I am most grateful  

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not ever done business with this company in my life! I have a charge of $96.30 on my debit card from 2 weeks ago. I have tried to contact this business several times to report fraud and get a refund but have not been able to speak to an actual person. I just want my money back!

  Business Response

  Date: 11/04/2022

  Hello,  We are sorry that you received Fraudulent orders.  I've issued a full refund for $96.30 on credit memo number 20051325.   Credit was applied to the credit card 11/01/2022.   If you have any questions please let me know.  Thank you. 

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was checking my bank account so I could pay bills and noticed a transaction for ****** to awl*Pearson Education that I have no affiliation with and its causing me issues with trying to pay my bills

  Business Response

  Date: 10/23/2022

  Hello,  I am sorry about the fraudulent order.  We have issued a full refund on credit memo#  ******** for the amount of $717.34.   Credit will be reflected on the statement in a  couple of days.

  Customer Answer

  Date: 10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the paper copy of my book on August 21st which was the beginning of my master's course. And I received an email on August 29th that my order has shipped. However, I have contacted *** and they state that they have never received the package and the package only shows that a shipping label was created for the book. I have been trying to get a refund for my book that has not even made it to *** in order to ship for a month. The Pearson customer service has been the worst customer service that I have had to deal with. First they told me that they cannot refund my money because the book has already shipped. Even though I emailed the proof from *** that they did not receive the package all they did was email a return shipping label for a product that was never shipped in the first place. This entire process has been a complete waste of time and Pearson needs to refund my money.*** tracking: 1Z0E1E980316691579 Order confirmation #: ************** Case number: ********

  Business Response

  Date: 10/03/2022

  I am sorry that order number 10000027134022 was not received.  I refund in the amount of $31.79 is in process on confirmation number 3870722.  The refund will be reflected on the credit card statement in a couple of days.  Please let us know if you have any questions.  

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book for a college class online from Pearson education, and paid extra for one day delivery. That evening I was informed via email that the book was on back order. After hours of frustrating conversation and emails with their customer service department from some other part of the world it was determined that they could not give me any idea when I might receive the book that I needed for the semester length class. I canceled the order, withdrew from the classes, and moved on with my life. A short-term later I received a notification from my bank for a charge of $101.52 from Pearson education. I had received no contact from Pearson education regarding this charge or the possible delivery of the book I had ordered and canceled. Once again I was in the loop with their out of the country customer service department. I was told they could not cancel the order, it had already been shipped. I told them to remove the charge from my credit card, and I would return the book if and when it arrived. They refused to remove the charge at that time and have refused to remove that charge since that time. This all began back on August 24th, and as of today the $101.52 is still on my credit card. I sent numerous emails to their customer to service department demanding that they remove the charge from my credit card, and it's still on there. I even wrote to their CEO explaining the entire situation. And I filed a dispute with my bank. The book arrived back at their warehouse in ************ ******* on the 13th, and they still have not refunded my money. It had arrived at my house a few days before that, and I handed it directly back to the *** driver who marked it as refused and sent it back to the warehouse. Still no refund.

  Business Response

  Date: 09/20/2022

  A refund in the amount of $101.52 has been issued to *************** for the returned copy of Manual de gramtica y ortografa para hispanos textbook.   The credit will be applied to the customer's credit card in about 1 to 2 business days.   We will also a copy of Credit Memo number 19711413 for their records.  

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 18044600
  

  I accept the refund part of the response.

  But after everything they put me through, the fact that I was forced to withdraw from classes that I really wanted to take, and the fact that it's unknown whether this class will be given again, in person,  this business should send me that book free of charge. And of course it's unknown whether I'll have to go through this headache again next semester, if the book is needed for classes that *** or *** not happen. It would be a nice gesture on their part to send the book to me for free at this point.

  They put me through a mountain load of stress, refused to refund my money on an unauthorized charge, for a book that was not ordered, unneeded, late  and canceled, caused me to drop out of classes I wanted to take, when they could have very easily resolved this back on August 24th and made it possible for me to take the classes that I really wanted to take, so at this point they have done damage to my life and have not suffered at all.

  That's Not quite fair.

  
  Sincerely,
  
  *******/***************

  Business Response

  Date: 09/21/2022

  Hello,  I was able to get approval send send a free copy of Manual de gramtica y ortografa para hispanos.  The No Charge order has been placed on order# 49102256.  The customer will be emailed when the free copy ships.  Please let us know if you have any questions.   Thank you. 

  Customer Answer

  Date: 09/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The response from Pearson education to send me the book free of charge at this point is the right thing to do. They cost me for too much stress and problems for them not to give me the book free of charge at this point.

  Please let them know, as I will, that I appreciate the response and hopefully will get to use the book if the classes happen next semester.

  My fingers are crossed that that will happen come ******* or february.

  Once  again, thank you BBB and Pearson education for your help in resolving this situation.

  
  Sincerely,
  
  *******/***************

• Initial Complaint

  Date:09/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/31/22 this company fraudulently charged my account $89.99. I have not authorized any charges with AWL*PEARSON EDUCATION PRSONCS.COM. I have never heard of this company, nor have I had any affiliation with this company.

  Business Response

  Date: 09/02/2022

  Hello,  We were able to find the fraudulent order and issued credit on confirmation number 3852171 in the amount of $89.99.  The refund will be reflected on the customer's account in a couple of days.