Complaints
This profile includes complaints for Atlanta Audio & Automation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:01/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hired Atlanta Audio and Automation for my Home Theater Setup including Automation of Home theater lights, Equipment Room Setup to centralize the internet and rest of AV/Internet for Basement.Received a Quote including all material, Labor and automation (for HT). We could not agree on speakers since they were replaced with bit lower power speakers from previous revision. We agreed to keep speakers only out and move forward while we finalize the speakers.Work started in March. We finally decided Speakers and I received a change order for the same. As part of that change I asked if they can make Video work in my Master bedroom from the same equipment room Since I was moving my ATT Uverse box from Master bedroom to Equipment room for centralized video matrix in basement. Master bedroom is already wired for Internet and cable from same Equipment room.I immediately received an invoice for labor charge of $312.5 and ****************** fee of $*****.******* was cleared to start the work, on the day of appointment they did put a Balun (room was already wired, same wire that was used for ATT Uverse box), did not finish the work and had to leave, this was in March. Video Setup was not working. I ask the sales Agent (******), and he told me he is not sure how it is going to work. In subsequent appointments in March and April and then further in June and July, I keep asking them to complete the work which I paid for but no tech did the work and moreover they all said they do not know how it will work. Basically every knew that is not a workable solution and they still send me an invoice and had me pay for it.On July 1st appointment, I requested their Tech ***** to please finish the work and he doesnt even wanted to touch it since he said this is not going to work not sure why we sold you this. Since then I have been asking for a refund since this has never worked, no tech completed the work.*********************************** from Atlanta Audio also came later to look at it and as expected what was sold to me while not work, but did a separate estimate to make that Video work in Master bedroom if I want to move forward. That estimate as not even close it was over 2000.I requested them to just finish the work as initially promised and just refund the amount I paid for that invoice.I was able to get the final appointment to finish the remaining work to complete Equipment room for Sept 7th. Tech took the equipment back, I called on the same day to confirm they will be issuing me refund for both material and Labor and never heard back.I was issues a refund for the balun ($305) but I am being refused for the labor part.Honestly, they should have never sold me a solution that everyone in the company knew will not work. Sales guy and every tech who came on site said the same thing, they do not know how it will work. or to make it work. It feels unethical to even sell me service, do not deliver or complete the work but keep the payment. I am requesting my refund for labor and POM fee they charge for the Mater bedroom service ($312.5+ ***** = $343.75).Attached is the mail from the eTech on July 1st when he just gave up and raised his hand that he does not know how to make it work. Point number 1 on his mail is for this Issue. And also invoice # ***** for the amount of $1361.42 paid on 03/23/2022 using E-Check for this work. Details are on the change order (Sales Order #**** ), Labor and PM were charged for Master bedroom work.
Business Response
Date: 01/24/2023
Nitin,
I am reviewing your complaint that you filed with the BBB. I am going to need to go back to our notes to see what happened. I do apologize for this situation and will work to come to a reasonable solution.
It is unclear from your complaint how much of a refund you are looking for. Can you confirm that amount for me please?
Thank you,
***********************
Customer Answer
Date: 03/28/2023
Complaint: 18876345
I am rejecting this response because:I was out of country and just came back. I am not able to respond to the mail form business.
The information they requested is already in the Complaint.
I am looking for refund amount of 343.75+tax. Which is what they charged me.
Using the code below I can see the message but no option to respond. Issue is still not resolved.
Can you please help me to convey the same to get this resolved at the earliest ?
or give me an option to respond tot he message.
Sincerely,
*************************Business Response
Date: 04/05/2023
we resolved the issue with the client that day.
****************** requested a refund in the amount of $356.96.
We issued ****************** a check for that amount on 9/19/2022.
A copy of the check is attached above.
The matter was resolved 6 months ago.
If you need further help, please call me at ********************.
*************************
Owner
Atlanta Audio & Automation
Customer Answer
Date: 04/10/2023
HI,
I think my complain is not read in the entirety.
I do have mentioned the refund ****************** mentioned for the physical Unit.
My Complain is specific to labor charges for configuring Video in Master bedroom. What Business is keep ignoring is the fact that they send me an Invoice for something which they have no Solution for. Everyone in the company knows it is not going to work and and there is no workable solution. If there was no solution, why you charge me for it and have me clear invoice.
Nothing was configured, nothing was delivered. Video never worked in Master bedroom. Multiple tech's walk in and walkout with cold shoulder and did nothing. Finallyin July their Tech ***** sent a mail because he doesn't wanted to touch it as well since it will not work. His mail is attached on the complain. If you want to retain Labor charges, Please show me what was delivered. as a fair business practice, they should not have charged me for something that they cannot deliver.
This Request is specific to labor and charges associated to deliver Video signals in master bedroom. All the information on Invoice and charges with screenshots are in complain and attached mails as well. Please be specific to those charges only.
Thanks
Nitin
Business Response
Date: 04/10/2023
Please have the client tell us what they want *********** in labor, and we will cut a check to the client immediately. The client should have reach out to us directly, and we would have resolved the matter asap.
Please tell me what to write the check for.
Customer Answer
Date: 04/20/2023
Complaint: 18876345
I am rejecting this response because:Refund Amount requested is $343.75+Tax = $374.34.Again, Please issue Refund for total amount of $374.34 .Please send Cheque to the address on file. i.e.1977 **************,*******, **-30101Thanks
Sincerely,
*************************Business Response
Date: 04/21/2023
Attached is a screenshot of our accounting software payment, and our business checking account showing the payment processed on 9/21/22 in the amount of $356.96.
Today I will be sending a check to,
***************************** at
1977 **************. ******* ** *****
For the amount of the 8.9% sales tax. About $20.00
BBB setup won't let me see the demand letter while I'm responding to the complaint.
Please know we handled this in good faith and made the payment asap on 9/19/22 7 months ago.
This should close the matter.
Customer Answer
Date: 04/21/2023
Complaint: 18876345
I am rejecting this response because:I think We are going back and forth but you are not reading the complain in entirety.
PLEASE READ THE COMPLAIN ... I am not asking asking for $20..
I am not going to Attach all the details again here I did multiple times already on previous responses.
You refunded for physical Material on 09/22.
You Owe me for Labor charges for work that was never done and never completed and never delivered. None of your Techs did any work on multiple visits. Please read my earlier response.
You should not sell services that you cannot do or were not even possible for the amount your charged me (details are attached on the complain).
REFUND me for Labor charges in the amount of $374.34.
If it is not $374.34 cheque then send someone to finish the job for which you had me clear invoice with labor charges.
Sincerely,
*************************
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