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Business Profile

Hotel Management

Homewood Suites Atlanta Perimeter Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 6, 2024, is by far one of the most horrible experiences that Ive ever endured with any hotel stay. Being that I deal with a disability this was extremely depressing for me. This was supposed to be an enjoyable vacation and college stay for myself, my daughter, her mother and stepfather. My daughter and I arrived in Atlanta for her college stay thinking that we were going to get checked in the hotel quickly since we booked it in advance, but that wasnt the case, were told it would be a minute because there were no clean rooms, well that minute turned into forty five minutes for us and several guess waiting and just sitting around looking at one another while rooms became available. Around breakfast, I noticed two guys preparing the meal, but Im pretty sure everybody noticed them due to the loud music and the loud profanity that they were repeatedly using. So, from Thursday to Saturday the breakfast was never prepared correctly. The sausage links were not hot, the hash browns were not fresh, it appeared as if they were leftovers from the prior morning. The entire time of our stay my daughter never ate breakfast. Sunday, we decided to eat breakfast somewhere else. On June 08, 2024, my daughters mother and stepfather checked in with ******* and were giving a key to their room (303). As we began to access their room, we noticed that it was completely trashed. Food was scattered all over the floor, the sheets were not properly on the bed, they were on the couch. Cabinet doors were wide open throughout the room. The room was not what they reserved. Her mother and stepfather reserved a room with a roll in shower. Both of his legs and right hand were amputated, so a roll in shower amenity was mandatory. That was the main reason that we all chose this hotel. My daughters mom spoke back with *******, he informed her that a room with a roll in shower wasnt available and there wasnt anything that he could do. We were all applauded by his disingenuous behavior.

  • Initial Complaint

    Date:11/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 14th 2020 the homewood suites charged me muliple times and has yet to adjust my charges and my account is in the negative $850

Homewood Suites Atlanta Perimeter Center is NOT a BBB Accredited Business.

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