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Business Profile

Hotels

The Georgian Terrace Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a two bedroom suite for my Birthday from Dec ***** 2023 which I checked in the night of my Birthday approximately 7:50 pm. I had prepared my food and brought it with me because I eat alkaline vegan and I dont have much in the way of options as far as restaurants are concerned. I spent all night and day cooking and preparing for my 3 day recharge retreat a staycation in the downtown area. I checked in a preceded to my room on ************** with my large suitcase and pulling my shopping cart full of food and water for my stay. As I got to the room it was dirty and trashed I looked around in total disbelief and disgust as to what I was seeing. I then began to video tape my experience so I can show it to the front desk personnel when I approached the desk with all my belongings in tow I showed the young lady my video and her response was oh the room wasnt cleaned. I ask if I can speak to the manager and she began to tell me the manger wasnt on the premises here his business card when I call the number it said user busy in other words a non working number as it was Christmas Eve. The front desk personnel then told me to take a seat and she would go check on another room. after several minutes she came back to the desk and then offer me the second room there I go once again with all my belongings up to the 17th this time as I entered the room for my inspection the see the microwave all busted up and the top of the range lifted up and raggedy I tried to cut on the oven and it did I not work I turned around and went to the front desk and kindly asked to a cancellation and refund of my money immediately after my cancellation request I left the premises and went back home with no birthday retreat or relaxation I only got a call from the manager after making a complaint via text the next day asking how is my stay while I was sitting in the movies watching The Color Purple.

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This hotel is double booking residents and then charging a cancellation fee. I have noticed when checking on my hotel itinerary that Georgian Terrace are bookings multiple rooms. When I called to address this situation the hotel told that they cannot send cancellation details and I must write them down. To be clear, this hotel is double booking residents and charging a cancellation fee for said extra rooms not booked by guest. A

    Business Response

    Date: 11/17/2023

    ********************** called to cancel his reservation as he was accusing the hotel of identity theft for asking him for a credit card in order to secure his reservation. ********************** was explained that this is our policy in order to hold the reservation. Once ********************** continued to state that he felt un easy disclosing his information, I agreed that we can cancel his reservation free of charges. The supporting cancellation number and proof that no charges were settled to his statement is attached. 

The Georgian Terrace Hotel is NOT a BBB Accredited Business.

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