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Business Profile

Ice Cream Cone Distributors

Super Frosty Ice Cream Distributor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ice Cream Cone Distributors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered October 10, 2022 and hae been waiting every since for the order, they have stoped responding and won't refund me the money Everytime i email they keep stalling.I want my $1600 back from this garbage owners

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on August 14, 2022. The product that I ordered was not available anymore and there was nothing else that I wanted to order. I have been promised my refund since October 15,2022 within 7 business days. Each time that I email this company, they keep telling me to be patient, I have even spoken with the owner ***** and was promised my refund. I think I have been very patient with this company with no refund to my account as of yet. My order number with them is, ****. The last message from them is that they apologize that an issue was out of their control ad that they have made amends to do the refund, which was already put into process, and again they are asking me to be patient with them, this was on 11/26/2022. All I want is my refund of, $68.21. Thank you

Super Frosty Ice Cream Distributor is NOT a BBB Accredited Business.

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