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Business Profile

Indoor Sky Diving

iFLY Atlanta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Indoor Sky Diving.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, My name is ******* ******. I booked a party for my son who was turning 12 at iFly in Atlanta, ** on March 8, 2025. The party was scheduled for 4pm but they asked everyone to arrive 15 minutes early. As we were on the was to iFly we encountered traffic which caused us to be late. This was no ordinary traffic, we were at a stand still. It was a accident. Not only was I late but my whole party was late, being that we all live on the same side of town, we all encountered the same traffic. I called to inform the staff that we were going to be late and i was put on hold and after about 10 minutes I hung up. When I called back, I was placed on hold again. When I arrived at iFly around 4:40 I was greeted with nasty attitudes and unprofessionalism.They said they could not help me because i was late and the best they do was reschedule me for 8:30pm which was 4 hours later. I asked to speak with a manger, and she was very rude and unprofessional as well. When I asked for a refund, they said all they could give me was $40 out of $1,376.94 My son and his friends were very upset about the situation, so I had to go down the street to another venue and pay for my son to have a birthday party, I had to repay for admission, food, drinks, cake, all at another place because they didn't allow outside food. After emailing and calling back and forth with iFly, they still did not want to give me my full refund of $1,376.94. All they wanted to do was reschedule the party, which I did not want because the way I was treated was unacceptable. I will never return there. They only gave me back $500 which I did not agree too. I want my full refund.

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IFly sells indoor skydiving packages. I purchased a 3 person/2 flights each package in 2019. The IFly company has always maintained that the purchase of any package never expires.I am now being told that the company cannot honor my purchase due to a computer system change. Violation of "purchase never expires".

iFLY Atlanta is NOT a BBB Accredited Business.

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