We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Interior Decorator

Alexis Taylor Interiors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interior Decorator.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday January 11th I met with Alexis and Taylor as they made an assessment of my newly purchased condo. February 9th a one-page PDF of a floor plan was emailed to my Gmail account. I expressed my disappointment in what was provided given the deposit that I paid ($5,500.00). Subsequently, on February 13, 2024, Alexis and Taylor terminated our contract stating that they logged ***** hours into my project and per said contract they would mail a refund for $553.75. On that same date I replied to their email stating that there was a miscalculation and that I was actually due $1,003.75. On February 14, 2024, they replied that I was correct and that another check was sent in the amount of $450.00 to cover the difference. On March 3, 2024, I emailed them to state that I have yet to receive the check and the next day I received a reply stating that the check was cancelled and another one was issued and would arrive by March 11, 2024. Needless to say, I never received the check. On March 21, 2024, I sent another email stating that I never received the check for $450.00. I received a reply that the check was processed on March 11th but it was not cashed and that they would contact the bank and cancel or issue a new check. Needless to say, this seems a bit out of control and I'm not confident that I will receive my total refund. Therefore, I am seeking your assistance. Thank you.

Alexis Taylor Interiors, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.