Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen by this practice on 10/03/22. Both the medical staff and administrative staff were unwelcoming and unprofessional. Obviously this alone does not warrant a complaint to the BBB. Several months after my appointment I received a bill for charges not covered by my insurance. I called, submitted my Gap Coverage and heard nothing back until another serval months I received another bill, this time with no insurance applied. This was clearly incorrect because not only had my primary insurance covered the majority of the charges at the time of the visit but my ************* covered the remainder. Upon calling a second time the staff was unhelpful and admitted that they had not applied the eligible insurance but did not offer a solution. Beyond the wrong doing I experienced, I am reporting this to the BBB because their are many elderly patients that *** not understand or be able to go back and forth with the administration of this business to sort through their incompetence. Sending incorrect billing with no explanation in the hopes that someone will pay a much higher amount is deceitful and illegal. This form of "fishing" is rampant among medical practices in the US and is no different than any other "fishing" Scam. Businesses such as this should be reprimanded and held accountable.

  

  Business Response

  Date: 04/21/2023

  Good Afternoon ****************,

  Let me begin by sincerely apologizing for the problems you have had with our office. I am very dismayed to hear that our staff was unfriendly and unprofessional on the day of your visit. This is inexcusable! If you are able to share with me any specifics, I will most certainly address this in detail with our staff.

  As to the billing problems you are having, I again apologize. We do not "fish" for unwarranted payments from anyone, but are not perfect and do make mistakes. I do see where Insurance paid, but it appears the payment may have been retracted by the insurance company. I am letting you know that I will need to look into this further with the assistance of the billing office manager. I do currently see a payment from insurance that has not been applied to the balance. I am unable to ascertain which payor this payment is from because billing is not my area of expertise. I can assure you you that resolving this problem to your satisfaction is my primary concern, and I will be doing everything I can to get answers to your questions including a correct explanation of the billing and payment application.

  Our billing manager is out of the office until next Tuesday April 25th. I will bring this to his attention at that time, and hope to have answers to all of your questions before the end of next week.

  **************************************

  Piedmont Internal Medicine

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************