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Business Profile

Internet Services

Cox Search, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a complaint several months ago with BBB about *** over charging me. They took away my discounts on my services. Which made my bill higher. I asked the *** representatives about more promotions to apply to my bill. But they give me free channels and took them back. Once I spoke with the manager. Which is very bad customers. 05/01/2025 contacted **** about paying my bill. I made a payment of $150.00. The representative told me that they were going to disconnect my service tomorrow. I'm a veteran from active military service. There are programs at *** Communcation if you receive Veteran's Pension you can pay $30 a month for internet service. The manager that I spoke with from the last complaint about ***. Didn't tell me about these services. Where I can lower my bill but wanted to just prove me wrong. Instead of providing good customer service. All the customer services representatives and managers I spoke too. Didn't offer me this program they even didn't tried to question me. To see if I qualify for any of the lower payment plan services.

  • Initial Complaint

    Date:07/27/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter and I were on speakerphone when were told that we were only going to pay $89.99 with no contract. A month later I get a **** for $169.99 and was told the $89.99 was only for month.I was never told this at the time of sign-up or I was going to have a contract. I never sign nothing. I was never told I would have contract and the fee was going to increase after a month. I try to communicate this with customer service but my complaint was ignored and not even noted. I still have balance of $ 91 dollars which I should not have to paid because they are charging me for early cancellation fee. I think their license should be revoke for their dishonesty and how they charge customers for services they did not even want.

Cox Search, Inc. is NOT a BBB Accredited Business.

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