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Business Profile

Internet Services

Culture Wireless Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received an email in November 2022 from my child school that based on our income we have qualified for a free tablet with wireless internet at no charge to us to use for him and just need to sign up, after i did and went to the even to receive the tablet, I found out my ACP discount for my internet we use at home has been transfer to Culture wireless AKA Moolah wireless, I didn't know prior to this they would require to transfer my Acp discount to them, I transferred my ACp back to my current internet provider but each month Culture wireless keeps transferring my ACP discount to them without my consent, i sent email to stop my service with culture wireless no respond and i tried to call but their phone number in their website is to different wireless company keeps, i contacted ACP program agent and got their phone number still i cant get a hold of anyone and asking me to leave a voicemail with no returning my calls, all i want is to terminate my service with culture wireless but i cant get a hold of them by any means

    Business Response

    Date: 04/29/2023

    Our company name is Culture Wireless Group, LLC.  We in no way affiliated with Moolah Wireless.  This complaint is referencing Culture Wireless **** which is doing business as (dba) Moolah Wireless.  Moolah Wireless is committing a trade dress infringement to create confusion between the two companies.

    Below is the reference for Culture Wireless, ****
    Georgia Corporate Search:  ***************************************************************************************************************************************************
    Main Website:  **************************************** and ******************************** points to moolah wireless


    Below is our Company for Culture Wireless Group, LLC.
    Georgia Corporate Search:  ************************************************************************************************************************************************************
    Main Website:  **********************************
    In conclusion this complaint should be addressed with Moolah Wireless.


    Thanks,
    *******************, CEO Culture Wireless Group, LLC

    Customer Answer

    Date: 04/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *********

  • Initial Complaint

    Date:04/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/13/23 was the transaction date $72 was paid In exchange for discounted wifi through the state ACP program Nature of dispute is wifi service never rendered for payment of $72.00

    Business Response

    Date: 04/29/2023

    Our company name is Culture Wireless Group, LLC.  We in no way affiliated with Moolah Wireless.  This complaint is referencing Culture Wireless **** which is doing business as (dba) Moolah Wireless.  Moolah Wireless is committing a trade dress infringement to create confusion between the two companies.  

    Below is the reference for Culture Wireless, ****
    Georgia Corporate Search:  ***************************************************************************************************************************************************
    Main Website:  **************************************** and ******************************** points to moolah wireless

    Below is our Company for Culture Wireless Group, LLC.
    Georgia Corporate Search:  ************************************************************************************************************************************************************
    Main Website:  **********************************
    In conclusion this complaint should be addressed with Moolah Wireless.

    Thanks,
    *******************, CEO Culture Wireless Group, LLC

Culture Wireless Group LLC is NOT a BBB Accredited Business.

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