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Business Profile

Investment Security

Jp Morgan Securities Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Security.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there,I'm a current Chase ******** with some brokerage accounts. I first opened and enrolled a brokerage bonus account in March 2023 (self directed account ending *****, and I received the bonus from this account august 2023 after finishing all requirements.Then, in august 2024, I decided to opened another account (self directed-ret 0510), for which I enrolled first in another bonus coupon NQ97-2922-Y3DP-9PGV. I will copy and paste the words from the current bonus which has the say policy which I signed up:"You can only participate in one J.P. Morgan Self-Directed Investing new money bonus in a 12 month period from the last bonus coupon enrollment date. Coupon is good for one time use and only one bonus per account. To receive this bonus, the enrolled account must not be closed or restricted at the time of payout."If I signed up for bonus (enrollment date) in march 2023, I decided to sign up in another in August 2024, I will eligible for another bonus after completing the requirements, which I did.I have been going talking with customer service by phone and secure message, and they keep saying I'm ineligible for getting the bonus because I "enrolled" in the previous bonus in August 2023 which is a confusion in their system. Please get me bonus ($150) as policy said.

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep making payments and my interest rate keeps going up I called and contacted them and asked if there was anything that I could do or they could do to help get my balance down a little quicker and the last lady I spoke with I don't even know her name said no there's no nothing but make more payments a month to get it paid down I said what's impossible because Corona virus set me back I had to live off credit cards and now I'm reaping the hassle and the high interest rates makes it difficult to pay anything down or off although I'm being responsible and she said so what don't know what to tell you and hung up on me

  • Initial Complaint

    Date:02/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/31/23 at 8am I applied for a J.P. Morgan Self-Directed Investing account using the offer attached. A few hours later my account was approved and I was asked to fund the account. I added the external bank and made a transfer for $90,000. Around 8pm, I was unable to access my Chase account, it said my account was locked. I called the representative and she said my account was locked due to the transfer (which was cancelled by *****) as it seems suspicious (even though this is a standard external account on my name) and she needed to do a three way call with the source bank. We did the call and the rep said access to my account has been restored and I would be able to fund the account now. On 2/1/23, I retried to do the transfer to fund my account and received an error again. Called Chase and this time was told that my account has been closed, to my surprise I asked the reason, the rep said they cannot give me one, or provide anyone that knows the reason or give me any letter or documentation, he refused to provide any contact information except his name "***", and that ***** simply "did not want my business". If ***** did not want my business, why did they approve my application? I believe I am being unfairly treated and I deserve an explanation why my account is being closed. I did nothing wrong and they are denying me this account for unknown reasons. I believe I have the right to get a written explanation of why they are closing this account when I did nothing wrong.

Jp Morgan Securities Inc is NOT a BBB Accredited Business.

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