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Business Profile

Karaoke

Mics Karaoke

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived at the location approximately 12:15 am on Feb 2 2025 . It was my 27th birthday . We had fun etc . I pre ordered my hookah and my drinks . It was a $65 hookah special as well as 2 hours for a room. And a minimum menu fee . Thats all the I should have been charged for , I did not order anything additional outside of my prearranged request when I made my reservation and paid my deposit . At about 230 am I go to the register to pay and they charged me $250 extra for a ***** bottle I never asked for or received . I have pictures and footage of the entire night . No one brought a bottle into that room nor was one requested . Ive been constantly calling and emailing for a resolution begging for a manager to intervene however Im being ignored. Yesterday someone informed me that the manager investigated and found that I did receive the bottle however again they wont show me . I even went to the police to ask if they can pull the camera footage from that night to show me where they gave me a $250 *** ***** bottle and they still refused because they know they are not being honest . Im at a lost for words that a business would take advantage of a paying customer like this and is not willing to rectify it . They literally stole $250 from me and pocketed my money on my birthday . To add insult to injury they also added on an insane amount of gratuity , when we barely saw the server only when she brought out a tray of complementary little drinks maybe lemon drops because we had a unnecessary 30 Mins wait . Again all I pre ordered was a hookah and 2 cocktails =$65 . 2 hours for the room = about 170 . Thats it . $400 max . And they didnt deduct my $100.00 deposit either . after reviewing my own footage because I had a photographer/videographer present . I know for a fact these people pocketed my money and added a bunch of charges to my bill .

Mics Karaoke is NOT a BBB Accredited Business.

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