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Business Profile

Laser Hair Removal

REGENCare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, so essentially I paid this particular doctor a little over ***** dollars with the hopes and promises this procedure stem cell transplant to be more specific would help my back problems. After getting the procedure done I felt amazing but in the matter of a couple days the pain gradually came right back. At the time of me feeling the pain gradually coming back I was at work *************** so it was impossible at the moment to arrange an appointment. While away working I called the office multiple times and left multiple messages at some point while calling the number was turned off completely. Once arriving back home 5 months afterwards I drove to the doctors office in hopes of speaking to this man to my surprise the entire practice was closed completely. At that moment I thought let me start reading this man most recent reviews, at that moment my biggest fear set in I was scammed. After reading multiple reviews saying the same exact thing how they where scammed out of money, that was all the confirmation I needed to confirm my suspicions.

  • Initial Complaint

    Date:10/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **REGENCare's address was actually *********************************************************************, but the form is not accepting the address**I paid $745.20 for a tattoo laser removal package with REGENCare that was supposed to cover six treatments. I only received one treatment before I was notified that the owner of the clinic had closed the office and fled the country. The company's website has been taken down and they are unresponsive to emails and phone calls, so many patients of REGENCare are in the same boat and out of the money they paid upfront for their packages. I would like to file a formal complaint against the company and owner. The date I purchased the package was 10/20/2021 and the reason I did not file a complaint until now is that my dad passed away shortly after and I was wrapped up with his funeral and probate court proceedings as he passed very young and suddenly. I did not have the capacity to bring this to court and as it seems no one else has done so, I wanted to file a complaint with the Better Business Bureau to ensure the clinic's closure is at least documented by them. Ideally I would like a refund, and have disputed the transaction with my credit card as well though they require documentation that the business has closed from a trusted news source or the Better Business Bureau.

REGENCare is NOT a BBB Accredited Business.

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