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Business Profile

Lawyers

Monge & Associates

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Monge & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Monge & Associates has 22 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since day one the attorney *** ***** law has done nothing to get my case to where it should have been. The other attorneys were more outgoing and calling getting representatives in to help the case nothing has been done by her as far as to better my case she wanted to let them spend the money. She settled my case back in July of last year the case was closed out after deposition where I explained to her I did not want my case closed until I knew what I was getting I had rather go to court than take nothing for my injuries. Come to find out almost a year later my case had been closed me not knowing it had been closed and her not telling me it had been closed since I found that out she has avoided me told me checks were in the mail two or three checks have been lost in the mail. Refuses to call me back her paralegal gives her messages to call me back she's their emails me an excuse for not calling me back or not calls me back all I want is my case settled I want it settled I gave her a figure of $200,000. That I would settle for I was told by the owner of the company ***** ****** and the case manager **** Havus if I had any problems to let them know now when I try to call them they forwarded me back to to her they refused to talk to me too this is the most unprofessional firm I've ever dealt with. They do what it takes to get your business but then they don't want to finish the situation out.

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After reviewing my documents in a safe place, I noticed $5000.00 missing from the list of fees and settlement money to be returned to me. They list case fee, lawyer fee and the amount owed to me but after calculating each and subtracting all from my settlement amount, $5000.00 is missing and not accounted for. My experience was just like the experiences listed on here. The law firm sucked with communication. I had to constantly reach out to them. The disposition was horrible. The attorney signed to my case was unprepared. Just like several complaints, the attorney signed to my case left the firm. The mediation was traumatic. I was bullied. I was bullied to sign a document. Bullied into not taking it to trial which felt like threats. They literally didnt fight for me. I could have represented myself. I believe they were paid off by the company because their actions showed they were on the defense side and not their clients side. Every time I asked to speak with ***** Monge they sent me to other peoples voicemails instead. I want to know what happened to that $5000.0 because the paperwork is not correct. Somebody is pocketing that extra money that is due to me. Do not hire them please read the reviews. The process was shady.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The lawyer name ****** ****** fabricated Documents in the amount of$43,883.17 i have proof of this ****** Email me this information through a company called Heathy sublication managent system the other company the Ohio Recovery ************************************************************************* i had called to many places the hospital I talked to *** ******* in billing i was told my bill was $ *****. and i have no out of pocket payment. ******** has paid all of my bill. also ******** told me this and i have proof from the letters they sent me. I had also called the *************** to report ****** ******. now my other bill through ******** had paid $37,680.32 my out of pocket is $3,239.33 that is due now. Also i feel that this amount should have been paid by Geico or another

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was injured in an auto accident in April 2023 and Monge and Associates were my lawyers. I was working with the case manager primarily instead of the attorney. The case manager called in December 2023 and informed me I would receive my settlement check in December 2023, which I have still not received. It is now February 2025. I've been calling for weeks, and no one will return my call, it just goes to voicemail. I keep getting the run around. How is a legal law firm able to deceive clients in this way? I want to receive follow-up and my settlement check.

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Won a lawsuit and the attorney we hired paid us with a bad check, They sent another one and it was bad and then my bank spoke to them and did step by step with them how to wire us the money to our account and they still have given us are money. The check I sent to you is only one of them the other I took to the bank . This is not right.

    • Initial Complaint

      Date:10/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in communication with **** for years now. We've received settlement offers and false promises. We never actually received a settlement or response without being us who initiated the conversation. The situation was devastating and still continues to haunt our family. We've spoken with multiple people within the company and no help. We truly thought we trusted the correct attorney. Nobody has a solution or calls back. I've signed documents and emailed the same paperwork over many times. It's just very disheartening and unfair. By the way, it was 4 years last August.

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired the team at the law firm to handle a vehicle accident. They told me to get all these medical exams (which cost money) and they are preparing a settlement for the insurance company of the at fault party. We signed all the paperwork and they said we will receive a response in 60 days. That was over two months ago. Have tried calling and emailing to no avail. This company is a poor representation of lawyers. I would like an update on my case and I want it now along with all paperwork filed and sent to the other company

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21614609

      I am rejecting this response because: This is my second complaint since April this year. They claim to have tried to contact me, but I have not received any correspondence. If you called and didn't get me, why no voice mail? Why no text? Why does NO ONE pick up the phone when I call the numbers you provide...I can't even leave a voice mail for these people! The phone just rings until I hang up. This has been going on since November 2023! Best thing at this point is try and find another firm that will at least communicate with me. It's bad enough dealing with my injuries...this level of service makes things worse.


      Sincerely,

      *********************

      Business Response

      Date: 04/29/2024

      Dear **************,  
      This is to inform you that Monge & Associates has received your complaint dated April 23, 2024 which we take seriously. Our managing attorney has reviewed your file our team and has made attempts to reach out to review your case and Managing attorney ******************* has not been able to successfully been able to contact you or had a response.  Would you please reach out to our Managing attorney ******************* ************ to discuss your concerns further.  

      Business Response

      Date: 06/27/2024

      Dear **************,  

      This is to inform you that Monge & Associates has received your complaint dated April 23, 2024 and on June 27, 2024 which we take seriously.  We have also attached the letter we mailed to you on April 16, 2024 notifying you we were no longer able to provide you with legal representation related to your personal injury case due to lack of communication. Our last attempt to contact you from our office was in response to your complaint.  Our Managing attorney called and sent a text you on April 29th, 2024 and you did not respond to our request.   Our managing attorney has reviewed your file our team and has made attempts to reach out to review your case and Managing attorney ******************* has not been able to successfully contact you or had a response from you.  While we are no longer representing you in this particular case, we wish you the best in the times ahead.

    • Initial Complaint

      Date:02/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21343542

      I am rejecting this response because:

      Sincerely,

      *****************************

      Business Response

      Date: 02/29/2024

      Hello, 

      ****************** claimed that the hospital account balance was fraudulent and that we were trying to scam him out of his money. We sent documentation to him showing that this was not the case, that we actually got a reduction on an extremely large lien for him, and that he was notified of all this previously and signed the paperwork accepting and acknowledging the same.

      I have attached all the payoff documents that were sent to him.

      Customer Answer

      Date: 03/07/2024

       
      Complaint: 21343542

      I am rejecting this response because:
        i am whating on the bill and what was payed out for that they are sending it over too me by maill but they are saying it was not for 5000 it was for ******* just what they are saying I will give the if I get from them and put it in here but they are saying it was ***** that what was payed not 5000 but they're sending me an itemized bill so as soon as I get that I'll update it in this systemI
      Sincerely,

      *****************************

      Business Response

      Date: 03/05/2024

      The attorney and managing attorney have sent all correspondence with explanation of the medical bill reductions, settlement and payoffs to satisfy all parties. 

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

      Business Response

      Date: 11/07/2023

      *********************** and our Managing Attorney have spoken today, Tuesday 11/7/2023 with a case status update.  ************************ was satisfied and is satisfied with the service and will be in direct contact with our Managing Attorney going forward if she has any additional questions.

    Monge & Associates is NOT a BBB Accredited Business.

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