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Business Profile

Lawyers

Winter, Capriola, Zenner, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am EXTREMELY unimpressed with the professional services your firm provided for the **************************************. There has been an extreme lack of follow-up with outstanding Homeowner Violations that resulted in case dismissals. As the *** President, I have had to send pictures documenting excess in violations with no results. Moreover, my HOA has been billed for services that I did not request nor was I informed by the *************************** hired to represent my HOA. I have requested explanation of services with no response. The lack of expertise with legal issues is not evident.

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All online services for this business used to allow payment or view account information for debt collection have been broken, completely offline, and unavailable from May 5th, 2024 through July 7th 2024 (the time of this complaint), making it impossible as a consumer to view and respond to demands for debt collection. Furthermore, the business phone system has been unavailable during normal business hours, and the business has not responded to repeated requests via voicemail to call back. The combination of online and phone unavailability has made it impossible to contact the business. Meanwhile the business continues to charge interest, fees, and other costs without disclosing the nature of these fees and costs. The company has failed to explain new charges, has failed to offer a means of viewing and understanding the disposition of my current balance, and has failed to respond to requests for communication about my account.

    Business Response

    Date: 07/22/2024

    Sterling on the ******************************** ************* is a non-profit, incorporated ********************** responsible for the management and maintenance of the common areas of the Sterling on the **************** ************* pursuant to the duly recorded Community Charter for Sterling on the Lake, duly recorded in the ***********, ******* records in Deed Book 4828 Page 136, et seq., as amended and/or supplemented (Declaration).  ******************************* is the record owner of ***************************************************** (the "Property"), which Property is located within the Development. As the owner of the Property, ******************** is subject to all of the terms,conditions, and requirements of the Declaration. ************************ complaint largely focuses on not disclosing the nature of the fees. The Declaration and O.C.G.A. 44-5-60(e) describe in detail the obligation to pay assessments which includes the costs of collection, related fees and reasonable attorneys fees actually incurred. The nature of fees are directly related to Mr. ********* nonpayment of assessments. Further, ******************** provides no evidence that the phone systems were down nor that our website was malfunctioning. In fact, ******************* admits himself that we was attempting to make payments at www.wczlaw.net rather than www.wczlaw.com. The .com address is the correct address and is listed on all communications from our office. Finally, ******************** was sent numerous letters on a number of occasions and made no attempt to settle the debt, forcing the Association to continue with legal action.

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Winter ******* Zenner, LLC, erroneously imposed charges to my account, a situation stemming from a substantial misapplication of billing procedures and a flagrant oversight in service documentation. These charges were levied without my express authorization or any verifiable receipt of the services purportedly rendered, showcasing a profound disconnect between the company's billing practices and the actual services provided. The alleged services, detailed in an invoice lacking in both specificity and justification, were not recognized nor agreed upon at any juncture of our engagement. This discrepancy indicates a clear case of billing inaccuracies, raising significant concerns over the integrity of Winter ******* Zenner, LLC's invoicing system. The imposition of these unfounded charges has not only resulted in an unwarranted financial burden but also necessitated a strenuous and time-consuming dispute process, undermining the trust and reliability one would expect in professional transactions.

    Business Response

    Date: 04/09/2024

    ************ is not a customer of ********************************************************************, LLC. We are a law firm, engaged in the practice of collections. Our client, ******************** Association, is a non-profit, incorporated ********************** responsible for the management and maintenance of the common areas of the ******************** ****** *********** ************* pursuant to the duly recorded ******************** Master Declaration of Covenants, Conditions and Restrictions, duly recorded in the Columbia County, ******* records in Deed Book 2661 Page 311, et seq., as amended and/or supplemented (Declaration).  ************** Gray is the record owner of **************************************************************** (the "Property"),which Property is located within the Development.  As the owner of the Property, ********************** is subject to all of the terms, conditions, and requirements of the Declaration. Pursuant to the Declaration, ********************** is required to pay to the Association assessments as his share of the common expenses for the management, maintenance, and operation of the Development, as well as other charges and fees as are more particularly set forth in the Declaration. Also, pursuant to O.C.G.A. 44-5-60(e), the obligation to pay assessments includes the costs of collection and reasonable attorneys fees actually incurred. ********************** has failed and/or refused to pay timely all of the lawful assessments and charges properly levied against the Property pursuant to the Declaration. ************ has failed to pay all of his outstanding ********************** dues. As a result, ******************** hired our law firm to collect the debt owed. The amounts that ************ claim are levied without his express authorization or any verificable receipt are attorney's fees.  There is no agreement between Winter Capriola Zenner and ************. The law firm represents the Association. The Association and ************ have a contract. The contracts states ************ agrees to pay his assessments and he has failed to do so. As a result of his nonpayment, he has incurred attorney's fees, which are the fees he is claiming were erroneously charged to his account. Finally, these fees are not erroneous nor does he have to agree upon them, the governing documents of the Association and ******* law allow for the collection of attorneys fees.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our names are ************************* and ***************** . The owner , **************** ********************** of Lawfirm ********************** Capriola Zenner is truly dishonest in practice and unprofessional as he robbed money from his clients probably all times. Our story and experienced with Mr. ********************** is that we had Settlement agreement with his prior hired attorney *************************** and *** to pay total of $16000 to settle lawsuits and outstanding balance( caused by rental restrictions they implemented about 2 years ago and stolen money from ownera account )on March 1, 2022 and agreed to market the house at *********************************************************************** for sale within 120 days after March 1, 2022 . The problem is Mr. ********************** still forced us to pay more than $5000 balance before settlement on March 1, 2022 for closing the property which is scheduled to close next few days. The real problem is Mr. ********************** and his team manipulated the account activities to take money for unknown reasons without any written notice and betrayed settlement. We can provide all support documents and settlement regarding this issue. The main reason we filed this complaint is to seek fair and justice. Our contact is ************/ ******* and *** and Mr. **********************s information is as follows:**************** ********************** | Partner ********************** Capriola Zenner, LLC ***************** **** **************** Suite 800 *******, ******* ************ tel: ************ fax: ************ *********************************** www.**********

    Business Response

    Date: 08/24/2022

    See attached Document

Winter, Capriola, Zenner, LLC is NOT a BBB Accredited Business.

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