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Business Profile

Medical Doctor

Atlanta Gastroenterology Associates

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Atlanta Gastroenterology Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlanta Gastroenterology Associates has 54 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atlanta Gastroenterology and United Digestive need to give ****** **** proof of receipt showing I paid them in full on 5/5/2025. As of 5/22/2025 ****** **** *************) still think I have a balance of $526.34

      Customer Answer

      Date: 05/27/2025

      Atlanta Gastroenterology and United Digestive need to give ****** **** proof of receipt showing I paid them in full on 5/5/2025. As of 5/22/2025 ****** **** *************) still think I have a balance of $526.34

      Business Response

      Date: 05/27/2025

      Good morning,

      Thank you for reaching out to us. We have spoken with Northside Billing and confirmed that your account was removed from ****** **** following a payment received on May 5th. Please note that the last statement was sent on May 3rd, prior to the payment being received.

      We hope this clarifies any confusion.

      Warm Regards,

      Tisha 

      Customer Answer

      Date: 05/27/2025

       
      Complaint: 23365331

      I am rejecting this response because:
      Northside Billing / United Digestive *************) never updated the payment in ****** **** system or called them to let them know I had paid Northside billing in full  on 5/5/2025. I want Northside Billing to send my payment information to ****** **** *************) and I want a receipt of payment   from ****** **** showing a zero balance. Atlanta Gastroenterology caused this billing problem by entering my mailing address incorrectly on 2 address lines in their system and I never got the bill in the mail.
      Sincerely,

      ***** ********

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/09/2024 billed for a colonoscopy; I have ******************* use my maiden name ******* ***** as this was my name when I retired from the military. The business may have also used my married name when I provided my current ID. I have explained to the business on more than 1 occasion that I paid my co-pay using 2 checks, one for $34.07 & one for $54. Previously I even provided the check number & the date it cleared my account at *************************. Last week they sent me another bill for the same amount that I've already paid. Please assist me in getting this matter reconciled. Thanks

      Business Response

      Date: 05/09/2025

      Good morning,

      Thank you for contacting us! Your complaint has been escalated to our ************* Management Manager to review. Once I receive a status or resolution I will respond to this complaint.

      Thank you for your patience in this matter.

      Warm Regards,

      Tisha 

      Customer Answer

      Date: 05/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Plear *****

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atlanta Gastroenterology Associates have my full mailing address because I verified it before my procedure, when they mailed out my bill they didn't input the full address, so the bill was returned back to them. They NEVER called ,texted or E-Mailed me after the billing was returned to them for incomplete Address. They sent sent a $526.34 billing statement to ****** **** billing collector for me to pay .I NEVER received a billing statement from Atlanta Gastro Associates. I want Atlanta Gastro Associates to send me the billing statement so I can review and pay. I want Atlanta gastro to have this removed from my CREDIT REPORT. Atlanta gastro ************ , ****** **** ************

      Business Response

      Date: 05/08/2025

      Good afternoon,

      Thank you for contacting us. I have escalated your request to our RCM Manager to follow up. Once I receive a status update or resolution, I'll be sure to update this complaint.

      Warm Regards,

      *****

      Customer Answer

      Date: 05/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband has been calling this facility for over a week and no one will return his phone call. He has run out the medicine that the *** at this facility has prescribed but no on one will call him back. He finally drove over an 1-1/2 to this facility to get them to authorized the medicines and to sign a release form. . They told him that they would take care of it and it still hasn't been done. We have been calling and leaving messages and no one will return our call. I was told that office Mgr ******* would call us back and still no call back. Horrible facility do not go to this facility because you will be completely ignored by the staff.

      Business Response

      Date: 04/29/2025

      Good morning, ******,

      Thank you for message. Are you able to provide your husband's demographics in order for us to investigate this matter?

      Warm Regards,

      *****

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im reaching out regarding billing issues for a colonoscopy and endoscopy (EGD) performed by Dr. ******* ****** on April 18, 2025. I understand the endoscopy is appropriately coded as diagnostic, but Im seeking help to have the colonoscopy reprocessed as preventive, as it was intended.The colonoscopy was ordered as routine screening based on age and family history. While mild, nonspecific rectal bleeding was present, there was no prior diagnosis of colorectal disease. The procedure followed clinical guidelines for preventive screeningnot for diagnostic reasons.A biopsy during the colonoscopy led to a diagnosis of ulcerative colitis (UC), but this finding was incidental. The primary purpose was preventive. Under the *************** Act and Georgia law, preventive screenings must be fully coveredeven if biopsies or diagnoses occur during the procedure.I respectfully request:A review of the records to reflect the colonoscopys preventive intent.A letter from the physician confirming this was routine screening despite incidental findings.Assistance contacting the insurer to reprocess the colonoscopy as preventive, avoiding diagnostic *************** appreciate your help resolving this. Ive contacted ******* *****, Clinical Operations Manager, but the issue remains unresolved.

      Business Response

      Date: 04/22/2025

      Good morning, ******,

      Thank you for reaching out to us. Our records indicate that your last appointment was on September 15, 2021, and it was an office visit, not a procedure. Could you please provide more details about the location and the provider you visited this year with United Digestive?

      Look forward to hearing from you soon.

      Warm Regards,

      Tisha 

      Customer Answer

      Date: 04/25/2025

      This is for my husband, ****** *****.  DOB *********.  He had an office visit and a procedure on 4/18/2025.  We are writing this message together.  

      Business Response

      Date: 04/29/2025

      Good morning,

      Thank you for providing the necessary information for us to analyze your complaint. After reviewing your case, we determined that due to the initial office visit and diagnosis, both the *** and colonoscopy are coded as diagnostic procedures rather than preventative. If no symptoms had been present before the tests were ordered and no findings were discovered during the procedures, the colonoscopy would have been coded as preventative. However, since this was not the case, the current coding remains unchanged.

      If you have additional questions, please contact our billing department listed on your statement.

      Warm Regards,

      Tisha 

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 1 of 2021 I paid $1800 for a colonoscopy and endoscopy. They told me I would get a reimbursement from my insurance company once I filedthe claim. They filed the claim and the money was mailed to them for over $700 and they kept it. I have tried to call them and email them and I get no response at all and I want my refund nobody will call me back or help me. The billing department is terrible.

      Business Response

      Date: 04/15/2025

      Good afternoon, *****,

      Thank you for contacting us. Your message has been escalated to Northside Billing. Once our billing department reviews and responds, I will address your complaint.

      Thank you for your patience in this matter.

      Warm Regards,

      Tisha 

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23205065

      I am rejecting this response because: I paid 1800. September 1 2021 when I had the colonoscopy and I was told I could file with my insurance and I would get a refund. They sent the refund of over ******  to  Atlanta Gastroenterology Associates. AGA would not give me that money and thats my money!. I have reached out so many times and nobody will help.This is a terrible billing department

      Sincerely,

      ***** *******

      Business Response

      Date: 04/22/2025

      Good Morning,

      Thank you for your message.

      Due to the year and location of the service, Northside Billing is responsible for this account. They have received our email and are currently reviewing it. I will update you on the status of your complaint as soon as we receive more information.

      Warm Regards,

      Tisha 

      Customer Answer

      Date: 05/14/2025

      Once again, that practice never called me back about my bill and never responded to anything I sent them ! A few weeks later

      Business Response

      Date: 05/14/2025

      Good morning,

      We received an email from Northside Billing on May 8, 2025, stating: **** reviewed EOBs and a $449.12 check # ********** refund was uploaded to **************** this morning and approved. Please allow up to 7 business days for the patient to receive."

      If you have any questions or concerns, please reach out to Northside billing.

      Warm Regards,

      Tisha 

      Customer Answer

      Date: 05/15/2025

       
      Complaint: 23205065

      I am rejecting this response because:

      I really appreciate the offer of $449; however, I dont know where the 449 is coming from because my insurance company in 2021 sent your practice a total of $731 I believe ,In 2 different checks,

      I was told I was  to get that back because I paid $1800.00 so Im confused as to why it is not  733 or 731??

      Please let me know

       

      thank you ***** Vickery 


      Sincerely,

      ***** *******

      Business Response

      Date: 05/19/2025

      Good morning,

      Thank you for your message. We recommend contacting Northside Billing for further details regarding your refund check. They have confirmed that the insurance was filed correctly, and your refund amount is $449.12 following the $1800 payment.

      Warm Regards,

      Tisha 

    • Initial Complaint

      Date:04/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service: Colonscopy Date of Service: 11/6/24 Amount: $169.60 Status: Paid $169.60 on 1/1/25 Issue: ************** continues to invoice and recently sent collections notice on 3/21/25. Outcome: I contacted billing 6 times via phone (2), email (2), and mail (2) to provide proof of payment. The phone representatives said my payment was received but needed to be posted to my account. Meanwhile, billing invoices continued, including most recent collections notice on 3/21/25 Resolution: I want my payment credited to my account and to receive final statement showing $0 balance.

      Business Response

      Date: 04/22/2025

      Good morning,

      Thank you for your message. Your complaint has been escalated to our RCM Manager for review. I will update you with the status or resolution as soon as it is available.

      Thank you for your patience in this matter.

      Warm Regards,

      Tisha 

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a medical procedure done on 8/14 and was told the cost of this would be 358 dollars. I then received 5 different bills from as many companies with no warning totaling $1190.62. I never would have agreed to get this procedure completed as I did not have the financial means to do this.

      Business Response

      Date: 03/03/2025

      Good morning,

      Thank you for contacting us. I understand that you have some concerns regarding your recent bills. We value your feedback and want to ensure that we address any issues you may have.

      Could you please let us know how we can assist you in resolving these concerns? 

      Look forward to hearing from you soon.

      Warm Regards,

      *****

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a colonoscopy completed on 04-03-2024 at ******************* (************************************************************* insurance, Aetna, paid the full bill amount of $2400 which including anesthesia; however, I was charged $426.00 for Anesthesia billed by Anestheia - United Digestive *************).8-12-2024 - Woodstock Endoscopy admitted the error. Spoke with *******. He stated that "it takes 2-3 months to process the refund."10-07-2024 - Followed up with ****. **** stated they were "backed up" and it was still in the process.10-29-2024 - Followed up with *******. ******* stated they were "still processing".12-09-2024 - Followed up with Destiny. She stated that "she'd need to send a ticket in to Accounts Payable in order for it to be processed and will call the next day." She never called.01-06-2025 - Followed up with ******* again. He stated "he'll send it again to Accounts Payable. We can't do anything until Accounts Payable processes the refund."01 -22-2025 - Followed up with Destiny. She stated "she would transfer me to ******* since he knew about the account". And then the phone hung up.

      Business Response

      Date: 01/31/2025

      Good afternoon,

      Thank you for reaching out to us. Your complaint has been escalated to the manager of the ************************************ Once I receive an update or resolution, I will inform the Better Business Bureau.

      Thank you for your patience as we work to resolve this matter.

      Warm Regards,

      Tisha 

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a procedure done on Dec 16th and pre-paid. they collected too much and continue sending me bills saying I owe them more money. I have tried to contact them many times via the phone as well as their contact form. They haven't reached back out to me and it has been weeks. I have spoken to my insurance company about the issue and they too have tried to reach the business and have been unsuccessful.

      Business Response

      Date: 01/30/2025

      Good afternoon,

      Thank you for reaching out to us. I have escalated your complaint to the manager of our ************************************ Once I receive an update or resolution, I will inform you promptly.

      We appreciate your patience as we work to resolve this matter.

      Warm Regards,

      Tisha 

      Customer Answer

      Date: 01/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    Atlanta Gastroenterology Associates is BBB Accredited.

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