Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment to see ********************************* on Thursday, 3/9/23 at North Atlanta Eye Care. When checking in, I was charged a $30.64 copay. I initially told ***** this was incorrect, because typically my insurance is billed first to determine what I owe (Coinsurance). ***** said that it was normal for their office, and that it was a Copay, not coinsurance. I gave them the benefit of the doubt, paid, and went in to see the doctor.Instead of ********************** (was not at the office that day), I saw ********************. The visit turned into about an hour long. ********, while kind, drifted entirely too much into unrelated topics, like menopausal women (I'm male). I made gestures that we needed to get back to me and that I needed resolution, but she kept on. Eventually, it concluded.3/22/23 I received a statement through their patient portal saying I owed $45.52. The $30.64 was also not reflected in the statement,.. I called their office and spoke to *****, who was extremely rude and dismissive. She said the copay was totally separate from coinsurance, so I owed both. I told her I disagreed and she said there was nothing else she could do and would not let me speak with **********************. I also brought up the fact that the visit was coded for 45min-1hr, which costs more, but this was do to ******************** talking about unrelated topics and not me. She said I would have to talk to ********************** about that, so I asked her to pass a message to her to call me. She said she did.By Wed 3/29/23, I did not have any response/phone call. I reached out to my Insurance/HealthAdvocate, and they said they did not have record that the $30.64 copay went through them, and agreed it should be only Coinsurance and the $30.64 should go towards the $45.52. Together we called *****, who was not honest about her previous mistake. She finally agreed the $30.64 was Coinsurance to go towards my bill.I still have not received a call from their office about the coding, or updated statement.

  Business Response

  Date: 04/12/2023

  Please find attached the following documents:

  1. response by ********************* to complaint 

  2. patient account statement 

  3. financial policy signed by patient

   

  I am submitting these HIPAA protected documents with the understanding that the signed HIPAA release you provided is in effect, and after noting similar documents provided by the patient to you.