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Business Profile

Apps

Reframe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined on March 23rd and signed up for the free trial, which was supposed to last until March 27th. I canceled before the trial ended, yet I was still charged for March. I was also just charged again for *****, even though I cannot access the appit continues to prompt me to select a plan. Below you see the copies for f the receipt as well as the email from March 30th requesting a refund.I emailed on March 30th requesting a refund but have not received a response. I am now requesting an immediate refund for both the March and ***** charges.

    Business Response

    Date: 05/02/2025

    Thank you for bringing this to our attention, and we sincerely apologize for the delay in our response.
    Weve processed your refund in full, and you should see the funds returned to your original payment method shortly. Were truly sorry for the inconvenienceyour original message was unfortunately misclassified by our email systems spam filter and was not surfaced to our support team in a timely manner. Weve since adjusted our filtering settings to help ensure this doesnt happen again.
    Please dont hesitate to reach out if theres anything else we can do to make this right.
    *********, ******* (The Customer Support Team) 

    Customer Answer

    Date: 05/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the Reframe app through the Apple App Store. I decided not to sign up right away, but when they sent me an email advertising a special offer of $49.99, I decided to try it. The problem is that the app didnt recognize that I paid. I emailed them a few times, but they never responded.

    Business Response

    Date: 04/28/2025

    Hello,
    Weve canceled and refunded your subscription. Please find the refund confirmation attached. We apologize for the inconvenience your email was incorrectly sorted by our system. Please reach out if you have any additional questions or concerns. 
    Sincerely,
    The Reframe Support Team

    Customer Answer

    Date: 04/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

Reframe is NOT a BBB Accredited Business.

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