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Business Profile

MRI

SDI Diagnostic Imaging

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a bill for $18.52 from SDI Imagining and Radiology on or about 09/25/22 account number ******. My wife mailed a check to them which was received and cashed by SDI on 10/11/22. SDI submitted a claim to my insurance company for the same $18.52 which was paid to them again on 11/01/22. Once I noticed the overpayment I contacted SDI billing department in November. I was promished that they would sent me a check for the overpayment by the end of the month. No check. I called back on December 19, 2022 and was told that check #**** would be sent out at the end of the month. No check. My wife called back in January 2023 again was promished that check #**** would be sent to us by January 19, 2023. No check. My wife called back February 10,2023 and was promised that refund was going to be escalated to management and that we would receive the check by Feburary 15,2023. No check again. I just want my overpayment sent to me as promished.

SDI Diagnostic Imaging is NOT a BBB Accredited Business.

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