Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18th, I received an email from Grady Health System that I owe $830.07. The email has a payment link, but not a link to a bill. Clicking on the link shows a different amount due, $670.07.On March 19th, I called Grady's billing department. The representative told me that he would email the bill to me. However, what I received instead was a document labeled "This is not a bill," which shows that I owe $1,615.97. I emailed a response to the representative, but he hasn't replied to ******* called Grady's billing department several additional times to request the bill. I've left a message with a manager, but she hasn't called me back. I've called Grady's customer service number and filed an online complaint.I will pay any amount that I owe, but would like to see an itemized bill before paying.

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Grady hospital on October 26, 2023 and November 1, 2023. The October visit bill was totaled to $820.82 and the November visit bill totaled to $196.35. I had a check sent out to Grady Hospital from my fathers *** account (Zenith American Solutions) to pay off the two service dates totaling $1,017.17 for both visits. It has been since February 2024 that check was mailed out (February 2), but the money was never received in my patient account. Ive called ******************** many times, checking to see if they ever received the money but they said they never did and no one could help me further. My father spoke to an *** account representative and we were told that the check was cashed and they sent us a copy of the check information (front & back of the check, account information, etc.) in a PDF file (states the check was posted on February 21, 2024). I both faxed (on April 30, 2024) and emailed this PDF file (to a Grady billing representative on May 30, 2024) so that they could open an investigation to figure out what happened to the check. Since then, *** called every other week trying to get a hold of the supervising manager, *****, who was supposed to escalate the situation. However, she has never answered any of my calls nor given me a call back when I was told she would for updates on the situation. After I made a call and told the representative that I would make a trip to Grady to clear up the situation, only a partial amount of the check was added to my account for a total of $820.82 on June 24, 2024. When I called Grady back to ask what happened to the remainder if the check, the representative I spoke with said that it must have been the *** accounts issue because the check wouldnt have been able to be applied to my account if it was already cashed. I have still not yet been able to talk to the supervisor and know what happened to the check. I would like to have the remaining balance that is missing ($196.35) added to my patient account from ********************.