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Business Profile

Neurologist

Polaris Spine & Neurosurgery Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Neurologist.

Complaints

This profile includes complaints for Polaris Spine & Neurosurgery Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Polaris Spine & Neurosurgery Center has 3 locations, listed below.

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    • Polaris Spine & Neurosurgery Center

      1150 Hammond Drive Atlanta, GA 30328

    • Polaris Spine & Neurosurgery Center

      1150E Hammond Drive, #400 Atlanta, GA 30328

    • Polaris Spine & Neurosurgery Center

      2675 Paces Ferry Rd SE Smyrna, GA 30339

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/23/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Polaris Spine and Neurosurgery Center in *******, ** for a hospital follow up on 3/14/2022. During this visit, the physician (*********************************) recommended injections in my back to see if I would get some pain relief. He said that I would need to schedule this in order to give the insurance company (United Healthcare) time to approve the procedure. I told him that I had the funds to pay for the procedure in full ($3,745) if they could fit me into the schedule today. The practice made space on the schedule for this day. Everyone understood that I was paying out-of-pocket for the procedure and I would personally file a claim with United Healthcare afterwards for reimbursement. I had a follow up visit from these injections where they scheduled me for more injections. As a means of getting on the schedule ASAP, I told them I would again pay out-of-pocket and I would personally file a claim with the insurance company for reimbursement. They charged me the Self Pay Rate of $460, per the billing employee who called me just prior to the injection date to take my payment, which I paid in full. I later reached out to United Healthcare to file my claims but found out that Polaris Spine and Neurosurgery Center had already filed claims with the insurance company in which the insurance company had already sent them the payment. The insurance company told me to reach back out to Polaris regarding my overpayment to them. I have reached out to Polaris on several occasions reviewing the situation and requested they correct the overpayment and reimburse me the monies owed since they took full payment from me up front AND afterwards filed a claim with the insurance company and accepted that payment also. Other than the billing employee escalating up to her supervisor, there has been no resolution or communication back from Polaris regarding this. Additionally, they have sent me a **** requesting payment and on the ****, it does not even show where I paid previous

    Polaris Spine & Neurosurgery Center is NOT a BBB Accredited Business.

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