Complaints

This profile includes complaints for NAPA Auto Parts Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NAPA Auto Parts Headquarters has 11 locations, listed below.

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• 

  NAPA Auto Parts Headquarters

  2999 Wildwood Pkwy Atlanta, GA 30339-8580

• 

  NAPA Auto Parts Headquarters

  PO Box 409043 Atlanta, GA 30384-9043

• 

  NAPA Auto Parts

  2255 Airport Blvd Cayce, SC 29033

• 

  NAPA Auto Parts

  4507 Hard Scrabble Rd Columbia, SC 29229

• 

  NAPA Auto Parts

  236 E. Cleveland Ave. Newark, DE 19711

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased some paint and had them mix it Valspar 1 pint to paint a hood of a customer of mine I have been a customer there for a few years and buy a lot of pain when I got home and ***** is it it was the wrong colour I took it back and told them about it and they said there was nothing they could do about it, so we purchased another one and my wife, ******* pacifically told them to make it in crossfire when my wife returned with the Valspar she said oh I guess I didnt make it in crossfire. Ill go back, so when she went back, the Paint manager yelled at her and told her that every time we deal with you something happens like this is the last time Im going to do this and was going to give my money back and told me never to come back again never in my life or my wifes life. Have we returned anything there he also said every time that we come in they have the watchOS I feel like there has been a mistake but this manager is so rude is name is *****, the only thing I could remember is we were putting things in a box awhile back I put stuff on the counter I thought he had rang them up but I guess he did not ring up a $5 or $10 item that I put in the box he accused me right there of stealing the last **** and said he forgot to read it then this guy is really rude. He brings his infant child to work with him has to take time out to take care of the infant child while trying to take care of other people. This is unfair that they told us we could not come back. Please help.

  Business Response

  Date: 11/16/2023

  We are so sorry to hear of your experience. Could you please provide us with the store information to ensure we are addressing this with the right location? The store address will be most helpful.

  Thank you, 

  NAPA Customer Support

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello .I have been try too contact my brother ****************************. The trustee for me and CEO of the trust . My family and association founded this business back in **** . I was made a official CEO and sole proprietorship and partners too all this information .. I will attach more information thank s. I need a letter. From y'all confirm. That my brother is gone just take all my stuff from me. In this will of testement and trust deed this business is in . Y'all will not be able too file the taxes on the behalf of me too this business .it all in my name. As the tax payer . So it will be fraud. Anything else . I have not given nobody proff of service too run nothing for me. As owner or trustee no ****** or escrow service .it is all invalid . Please deliver too me a letter I can call this hey this isse handle before I call the police..for misrepresentation. And harassing . And don't forget I have disalibity as well. I am in need of living my dear friend ********* passed away. I need house and everything .I am a important person too this business. And it history .please deliver too me cpa account . And my bank account too all this. I am in need of it asap . No delay . ******* son is try too make everyone vacte the property.. address in this message . Here is a picture of my other store and address .I own both store of Napa and Southside auto . Please give me my stuff or send a company letter .or someone come too me. Please do not decrimination on me.

  Business Response

  Date: 10/23/2023

  Hello, 

  The stores in question are owned by Genuine Parts Company and have been owned by GPC since ************** sold them back to the business in 2019. 

  Thank you,

  NAPA Customer Support

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order an alternator for my F150 on September 15th for the price of ****** I then paid a mechanic to put it on my truck and started it up. Immediately after which I started getting the check charging system as seen in the picture my mechanic determined it was a bad alternator. Instead of getting multiple rebuilt replacements it was recommended I buy a new one which I did. However when I went back to Napa to return the defective unit they refused to refund the cost. No where on my receipt as shown does it state there is no returns. This is what I was told from the lady behind the counter after the fact. Since putting the brand new motercraft one on I have yet to have the issue. I am simply asking for a refund of my money like any business does for defective products

  Business Response

  Date: 09/25/2023

  ****************, 

  Please provide either a copy of your receipt or the details of the **** Auto Parts store you purchased the alternator from (address, phone number). We need these details in order to look into your issue. 

  Thank you, 

  **** Customer Service

  Customer Answer

  Date: 09/25/2023

  The address is as follows:

  HOU495 ******** **

  ********************************

  ********, ** 77477-5451

   

  I just want to return the defective part for a refund.

  Business Response

  Date: 09/29/2023

  Upon receiving ******************** response, we shared his details with the local leadership. Per leaderships direction, the store made contact with **************** and he was issued a full refund on 9/28/23.

  Thank you, 

  NAPA Customer Support

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a part online for one of my vehicles (Order #********) the part was guaranteed to fit. Upon receiving the part I looked at it without breaking the plastic packaging it came in and saw right away that the part in fact did NOT fit. I followed ****'s website return policy of sending an email to **************** asking for a 'return authorization' number. I had to call customer service because there was no reply to my email request. I finally received the email with the return number (#********) then recieved an email with a notification from *** that a return label has been 'created'. I again had to call customer service because I NEVER received the follow up email with a label attached. The return label process was started again, and again I received the 'label has been created" email but I still as of this complaint received no actual label. I called *** and they stated that the shipper (NAPA) has only sent the email stating that a return label has been ordered. I still have not received the return label. NAPA has only a 30 day return policy and I'm concerned that NAPA is stalling to go beyond the 30 day limit and NOT honor NAPA's return policy to return the parts!!

  Business Response

  Date: 09/21/2023

  Thank you for bringing this to our attention. We can confirm that return labels have been generated on our end and we sent another one as recently as this morning, 9/21/23.

  We do ask that you check your junk/spam folder as we do often see that the return labels are sent there vs your general inbox. If you still do not receive your return label, please call 1-800-LET-NAPA and ask to speak to *******. She will help troubleshoot with you.

  Thank you, 

  NAPA Customer Service

  Customer Answer

  Date: 09/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ******** On 5 SEPTEMBER 2023, I returned a core and 2 other parts that did not fit my vehicle to a Napa store in ********* *****.Where is my refund? I've talked to 3 of your NAPA representatives in *************** and subsequently given 4 separate stories on the status or resolution of my refund being remitted.It's on the way.Go back to ******************.Call back tomorrow. Or email this address.Call my bank.Find attached all of my receipts, including the receipt, indicating that on 5 AUG 2023, I did in fact, return the items indicated. As of the early evening 12 SEPT 2023, I have not received my refund.If I have not received my $187.55 USD by the end of the day 18 SEPTEMBER 2023, I will pursue remedy of this matter in small claims court.If my lawsuit is successful, I will ask the court to award me the amount that I believe is owed me by NAPA. Plus all associated legal and filing fees.

  Business Response

  Date: 09/13/2023

  ****************** refund has been issued to the original card used to purchase. A gift card will be issued for his frustrating experience while attempting to return product to our stores.

  Behind the scenes, we are reviewing what breakdown took place that caused ****************** funds to be delayed.

  Thank you,

  NAPA Customer Support

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20594101
  
  I am rejecting this response because: I have not received my promised refund. I have not received the gift card promised for the wasting of my finite time and shockingly poor experience with NAPA Auto Parts. I, in good faith, patronized this business and I have not yet been made whole from my return of auto parts that NAPA "guaranteed to fit" my vehicle. These parts were in fact, wholly incompatible with my vehicle. Further, there has been no reason explained to me on why my in store experience was awful. Or why my funds have not been returned from a return on the early morning of 5 SEPT 2023.
  
  Sincerely,
  
  ******* '*****' *****

  Business Response

  Date: 09/14/2023

  $187.55 was processed to be refunded back to ****************** card on 9/13/23 via our **************** center. This will take a few days to reflect the changes on the account. 

  A $50 gift card for the inconvenience was processed on 9/13/23. This will take **** business days to deliver to ***************

  During our conversation with **************, he was instructed to send us his receipts to complete the remaining refunds needed. At this time, we have not received these receipts from **************. We will make another attempt to contact him & collect.

  The location that ************** visited is independently owned and is not managed by NAPA Auto Parts. We are working with local leadership to address the breakdown in the process and the negative experience. 

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20594101
  
  I am rejecting this response in part because: 1) I sent the documents to email address that they requested immediately. 2) **** doesn't have a mailing address to send me any gift card in **** business days. 
  
  Sincerely,
  
  ******* '*****' *****

  Business Response

  Date: 09/18/2023

  We received the documents sent to ************** and actioned immediately upon receiving.

  We are sending the gift card to the same mailing address as what was listed on his order. ************** confirmed during his phone call conversation with NAPA that the mailing address was accurate. The gift card was processed on September 14th. 

  Thank you, 

  NAPA Customer Support

  Customer Answer

  Date: 09/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for your help.
  
  Sincerely,
  
  ******* '*****' *****

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Napa brand battery that was faulty. It resulted in battery acid spewing from it damaging multiple components under my hood. When I went to the local store for a warranty exchange I asked if Napa would repair or replace all damages caused. He blew me off and continued typing. I went outside and asked my male friend to come ask for me. The attendant responded atleast to him. Explained that the manager of the store was on vacation. I was not able to drive my car to the store because the battery could explode at any minute. But I captured pictures of damages. I really dont know where to contact for help with my car being repaired. Every pulley is corroding (water pump & power steering pump) along with battery connectors and the passenger side control arm. Many hoses have damage. A mechanic will need to look at it for a complete list of replacement parts needed. I believe what bothers me the most is the fact that I was treated like I was stupid since I am a woman. I could have been killed or badly injured and I deserve to be heard and taken seriously. Im lucky that I noticed the damages and what was causing it before it exploded.

  Business Response

  Date: 09/08/2023

  We reached out to ************** via email on 9/1/23 requesting additional information in order to help resolve her issue. After a week, we still have not received a response from ************** or the information needed to proceed. If ************** wishes to continue with her complaint, please have her call 1-800-LET-NAPA so we may assist her. 

  Thank you, 

  NAPA Customer Care

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20548636
  
  I am rejecting this response because:
  I have all the requested information. The number provided does not get me to a person that can help me replace the parts that were damaged. 
  Sincerely,
  
  *************************

  Business Response

  Date: 09/18/2023

  We have made multiple contact attempts to **************, as listed below. At this time, she has not answered or returned our calls. 

  If she would like to move forward towards resolution, she needs to answer our phone calls or please give us a call back using the information left on her voicemail on 4 separate occasions.

  Below is the recap of days/times and actions taken to attempt contact with **************.

  Sep. 15, 2023
             1st: 10:02AM EST - routed to vm; left vm stating reason for calling
             2nd: 11:56AM EST - routed to vm; left vm stating reason for calling
             3rd: 2:10PM EST - routed to vm; left vm stating reason for calling
             4th: 4:03PM EST - still routed to vm
  

  Sep. 18, 2023
  
        1st: 9:55AM EST - routed to vm; left vm stating reason for calling; will try again this afternoon.

  Thank you, 

  NAPA Customer Support

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ******* dollars 7-31-23 for a local shop cascade motors ********** ** to install a NAPA *************** even paid extra for the better warranty. At day of pick up they said it a rod knock right out the box they called got warranty approval to ultimately Change over the windage plate from my old motor because the crank was hitting it on the brand new motor so used parts on a new motor. After renting a car for four days and unable to run my business in anyway without my service van and out 400 dollars they said come get your van. I literally drove it away after giving them the balance of ******* and returned immediately because of all the noise they did something and it ran better but everyday I start the engine it makes awful noises knocking grinding its truly awful. When I drove it to that Napa store the customer service guy came right out and said wow that needs to be replaced ASAP and this was within 24 hours of it being installed. Now I finally got the manager to actually call me back he said to bad call that motor company I said ya its NAPA **************** thats you your actual business name NAPA. Now I did call them starting a claim on this brand new NAPA motor and trying to get my money back for my rental car and lost wages and they hung up on me while I was being very nice. They said it was remanded and I was liable for all repairs and labor.So I tried the email finally got a claim number submitted everything and videos of the unsafe vehicle Im now driving and unable to go to work. They have not replied to me in anyway call email anything truly shocking. I demand that this engine be replaced it was bad and needed warranty from day one and it is unsafe period. Furthermore i absolutely want to talk to the owner of NAPA auto parts ********** ** ***** about I was treated by his manager and the way this is still being handled.Im out a lot of money and work and its truly unbelievable the way this was and is still being handled. Videos pictures dashcam available upon request maybe we can do this sooner than later its been two weeks NAPA ********** **

  Business Response

  Date: 09/08/2023

  Our local leadership has been in contact with ******************** and is working with him directly to resolve. At this time, we have ordered a new engine for them to be replaced. 

  Thank you,

  NAPA Customer Support

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20474387
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  ?
  I refuse to accept this response from **** at this time.  To date only promises have been made but not fulfilled. I will have to wait until the damaged Napa iron clad motor from the factory, with the extra warranty I purchased, is replaced at no charge per the agreement from Napa. They told me that it would be done at no charge. At this time it hasn't been completed. 
  And its already been 45 days 

  Business Response

  Date: 09/25/2023

  This business is independently owned and is not managed or operated by NAPA Auto Parts. ******************** has a direct contact in local leadership that he is working with on resolution. We have been in contact with the local leadership who has confirmed they are working with ******************** on this matter. All further communication needs to take place between ******************** and the local leadership directly. 

• Initial Complaint

  Date:08/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business made clearly false claims that they have merchandise in stock with a fulfillment time of 30 minutes. I waited the entire business day for them and nothing I ordered came. I want this business to either explain what really happened as to why their local ******************* failed to send the ordered parts for myself as well as other customers in the time they quoted. I witnessed this in two seperate personal transactions. I decided to purchase motor oil and requested a filter that is not stocked on the shelves simutanelously while i assumed to picked up my online order. I witnessed the associate attempt to locate this filter that was alleged to be in stock off their very own database/computer and it was not in stock. In addition to this, I got charged twice for an alternative item.this is severely concerning and a huge waste of time for me as a consumer and obviously a waste for the associate trying to do his job. In this day and age of technology, there are very few reasons for why incidents that are this blatant occur, none of which should be acceptable. You either have the part or you dont.If you do not and still want to capture the sale, they should inform us of where this item would be at a different location. Instead it is obvious they made false claims to capture the sale. Their return/cancellation policy even supports these incidents as I interpreted it. It states that "consumers will not be able to cancel their order until the order has been fulfilled or completed". So you want me, the customer who wasted his whole day already to wait until you decide that you can bring this merchandise in the hopes that I, the consumer still want it ? By the way I know no online orders came in because another customer beside me was also informed his online order has not arrived. I dont know that he went to this extent and I find it worth the time to put this experience out for the public to know. Absolutely unacceptable whether this is franchised or not.

  Business Response

  Date: 08/18/2023

  Good morning, 

  We were able to review ********'s message and research with the store to determine why the order was not transmitting successfully. ********'s order has been marked ready for pick-up at the store level and all of his product is at the store ready for him. We have left a message with ******** letting him know that his order is ready. We are also prepared to refund his order if he decides he would prefer a refund over picking up the product. We are waiting on a call back from *************

  Thank you, 

  NAPA Customer Support

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honestly the most incompetant, crooked, lazy and disrespectful employee. i was always respectful even though he has given me the wrong parts more than once. But this time i specifically came in with thr request for the starter i picked out online. Online it was ***** and the exact one i needed. He insisted that i get the more exspensive one, as thats what our local mechanic put in his truck which he said was the same make and model. I insisted i wanted the same one as the core i brought in. He said he would take %20 off if that helped. And stated it has a lifetime warranty. I asked if it had new bolts and he put my old core in the new box and took the box (i should of received.) I take my mountain bike back to my house 2 blocks away, try to install the new starter and it doesnt fit right and didnt engage properly. I could tell the starter was bad from the first time i turned the key over and it ground my flywheel. I took it out and put in 10 different times, which made the stickers fall off. Either way its a lifetime warranty so i went to exchange it, He then accused me of bringing in a different starter, stating i was trying to scam him. He tested the starter and refused to give me the correct one. Refused to return it. Refused to return my old starter. Then i do more research and call the previous owners and other local Napas, and they all said he has horrible customer service and complaints from alot of people on price gouging and incorrect parts. he then said they dont have any cash in the till to pay me my refund. Then said they could write a check but were out of checks.He was trying to refuse any return at all. So i get conned into accepting the wrong part, denied a refund, disrespected, and nowna ruined engine from damaged flywheel from the wrong starter. Then called named and discriminated against in multiple forms, my payment and hard earned money taken on put on hold to his descrestion on when or if i get it back. So all this wasted time and money and

  Business Response

  Date: 08/07/2023

  In an effort to assist with this complaint, we require additional information. We will need to know the city, state that the **** store is located in to ensure we are connecting with the right location. If copies of the original invoice are available, please attach them to the response as well to ensure we are reviewing the correct transaction. 

  Thank you, 

  **** Customer Service

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid August, 2022 I took my 2014 Jeep ************** limited to ***************** to have overheating problem diagnosed. They informed me the the head gaskets had failed and that the heads needed to be repaired. We discussed then if anything was needed for the vehicle to get it done then I was informed that they didnt see any other deficiencies. I got my vehicle back after about three weeks September, 12, 2022 they stated the heads were rebuilt and new Napa thermostat and other related parts were installed. I drove vehicle about 2 1/2 - 3 weeks and the temperature started to rise again so I returned to Warrior Tire with vehicle. They informed me that the new thermostat they installed had failed and a new one was installed. We started babying the vehicle, not driving over **** Rpms and not over 75 mph as the temperature would rise and fall but never get above the 3/4 **** on the gauge. On March, 4, 2023 my wife called me and stated something was wrong with the Jeep. I asked her if there were any warning lights on she said no she just said she was having problem getting over 60 mph and as she was on phone the car died and she was able to coast to the side of the road. This was a Saturday evening and I contacted roadside service and they towed vehicle to ******************************************************* as They stated that the engine heads had failed and the engine hydro locked ad some of the cylinders had filled with water. I then spoke back to Warrior Tire. They stated I would need to bring vehicle to them for them to diagnose so transported to Warrior Tire for them to diagnose after paying ******************************************* $558.21 to pay there diagnostic fee. I have reached out to Napa several times to have this issue resolved they tell me they will call me back havent been called back but one time, went to store parts were purchased from and the store owner acts like he couldnt be bothered by me, Warrior **** stated the head failure was due to faulty thermostat it needs new motor now

  Business Response

  Date: 08/07/2023

  In an effort to assist with this complaint, we require additional information. Please state the city, state of the **** store where the parts were purchased from so we may get in contact with the correct store. 

  Thank you, 

  **** Customer Support