Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I want to recognize the service representative ******** for his excellent customer service skills. I havent experienced this level of customer service at this dealership since *********** days. He represents their brand very well. Issue: I purchased a vehicle from this dealership less than 2 years ago. At the time of purchase, the vehicle was sold as a certified pre-owned vehicle, which gave me confidence in the quality and reliability of the car. However, I am now facing a major issue. Today, I took my car to get maintenance and report a loud squeaking noise issue. I was informed by ******** that my vehicle requires repairs totaling nearly $6,000 - Leaking Struts and engine mounts. This is troubling because I should not be facing a $6,000 repair bill after purchasing a Certified *** from this dealer less than 2 years ago. It was also disappointing to hear that my warranty doesn't cover the repairs. I assumed the inspections for *** certified status was a rigorous one. So, I have an issue with several aspects of the sale of my car under the guise of a Certified ***. My questions are: What exactly did the certification process involve for this vehicle? Were any issues noted during inspection but overlooked or deemed non-critical? What specific criteria did this vehicle meet to be listed as certified? Were there any manufacturer or dealer service bulletins related to this vehicle that I should have been made aware of at the time of sale? Are there other vehicles of the same make/model/year experiencing similar issues? Has this vehicle previously undergone any major repairs or had warranty claims before it was sold? I want to believe that due diligence was followed in good faith, but the timing and severity of this issue raise understandable concerns. I am respectfully requesting that your team look into this matter thoroughly and provide me with clarity about the certification process and the current repair diagnosis. Year 2021; Make/ *********** 430XI

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2025 my husband and I tested positive for drove a vehicle at Global ***. We agreed on a purchase price. On Wednesday, April 30, 2025 I returned to the dealership to sign the paperwork and I received a document from the dealership advising they would refinish the wheels and replace the mirror cap on the passengers side. ******************************* wired the full payment to Global on Thursday, May 1, 2025. I picked up the vehicle on Friday, May 2, 2025. During this time, the wheels were refinished but mirror cap was not repaired. I was advised that it had been ordered and would be in on Monday, May 5, 2025. I took the vehicle to the shop on Tuesday, May 6th after confirming the part was in. I was advised the repair would take 4 hours. On Wednesday May 7th, I called the dealership inquiring about my vehicle and was told someone would call me back. **** ******* called me back and advised the mirror had been repair, however there was damage done to the vehicle at the shop that was not there when I brought the vehicle in so they were repairing it. He advised I could come pick up a loaner and that it was an 80% chance my vehicle would be ready on Friday, May 9th. I texted **** on today, May 12th requesting a status and he is unresponsive. To date, they have not been forthcoming about what repairs were needed and I have no idea what the damages caused by the repair technician are. This entire situation is unethical and detrimental to me as a consumer. The vehicle is a 2019 X7 and is potentially not representative of the vehicle I purchased and the additional damage may cause immediate change in the vehicles valuation.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off on Saturday, March 8th due to a coolant leak. I waited for the diagnostic test to be performed. The results of the diagnostic was that I needed a new radiator and hoses. I agreed to the repair as well as another service that was due in May. I picked my car up late afternoon on Saturday, March 15th. I paid $3200.00 in full to cover all recommended repairs. Once I left the dealership and got settled on the expressway, I realized that GLOBAL IMPORTS DESTROYED MY AIR CONDITIONER. My air was working perfectly when I put it in their hands. Now they have destroyed it while it was in their care. I have been their customer for sixteen years, and I feel abused and disregarded as a female customer.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership 12/7/2024 with a trade-in involved in the transaction that involved *** Global Imports to issue a pay off check to financing company of my trade-in vehicle (************).Post purchase, once I left my old vehicle there and drove off with the new one, I discovered that the dealership mishandled my paperwork in couple ways. One impact of this was that my prior vehicle payoff had not been completed. I have now been charge 2 consecutive months for my vehicle and have attempted to contact the dealership about this via message, phone calls, and on-site visits several times with no resolution. During my most recent attempt, I spoke to a manager whose response was that the financing company of my last vehicle would handle the refund of the extra payments. After contact ************, they indicated that they do not have a refund showing for my account and that there is nothing they can do on their end.Global Imports BMW is ultimately responsible for the trade-in transaction and is taking no ownership of the refund extra payments owed to me.The balance owed by *** Global Imports due to excess drafted payments for my trade in vehicle is $1,455.74.I am also seeking service recovery of some sort to offset all of the additional time and fuel I've invested to try and resolve this personally & independently.

  Business Response

  Date: 02/21/2025

  Good morning. I just left a message on your voicemail. I am responding to your Better Business Bureau complaint. I would like to have a conversation with you about the payments you believe are owed to you.I have documents of the payoff, including what was set up and what we paid, and a bank letter stating that we still owed them money. When you can,please feel free to call me at ************ or on my cell phone at ************. 

  ***** *******

  General Manager 

  Global imports BMW 

  ****************************************************** 

  
  

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my *** to Global Imports. My engine light was on, and the gas part would not work. Global told me at first they could fix it, for $4831.96. Then about a week later, they needed $500 more to completely fix my car. I paid them everything they asked for. The day I picked up the car, I made it **************************************** middle of highway! I had it towed back to global, a few days later they tell me, I need a new motor- there is nothing they can do!! So I paid them all that $$$, for them to do absolutely nothing to fix my car. I asked for a refund and they said no?

  Business Response

  Date: 02/21/2025

  We appreciate you taking the time to share your concerns. I understand how frustrating this situation must be, and we want to take a moment to clarify the steps we took with your vehicle.
  When we first saw your car in August 2022, we needed to start with the safety box and SME control modules to properly diagnose the issue. Unfortunately, as the repairs progressed, additional concerns surfaced. This is not uncommon with complex vehicle systems, as one repair can sometimes reveal underlying problems that were not initially detectable.
  Because these repairs were necessary to move forward with diagnosing and addressing the issues with your vehicle, we are unable to issue a refund. However, we truly value you as a customer and want to make sure youre taken care of. If you have any further questions or would like to discuss anything in more detail, please dont hesitate to reach out

  Sincerely, 

  ***** F *******
  General Manager
  Global Imports BMW
   Phone: ************
  * Email: ******************************************************    
  * Mail: ****************************************************;
  ******************
  
  

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22947128
  
  I am rejecting this response because: I paid $5,000 that I clearly didn't have, and I made you very aware of this.  So I did all I could to come up with the $$.  I also asked several times if this would for sure fix the vehicle, and I was told yes, I have the messages to prove it.  Nothing was done to fix my car- so why did I pay $5,000, and told it would?
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/25/2025

  When would be a good time to discuss via phone, About what we can do?

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22947128
  
  I am rejecting this response because: nothing has been resolved.  You have only asked if you can call me (to see what we can do).  My number : **********.  Im available anytime . 

  I only see two options. First option: a refund, because nothing was done to my car to repair it, after I was told over and over it would, even after I was asked to pay more $, and still nothing changed. Second you repair the car, but honestly I dont trust that you will considering the past.  Either you dont have qualified technicians, or you just dont care.  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22947128
  
  I am rejecting this response because: 

  I am rejecting this response because: nothing has been resolved.  You have only asked if you can call me (to see what we can do).  My number : **********.  Im available anytime . 

  I only see two options. First option: a refund, because nothing was done to my car to repair it, after I was told over and over it would, even after I was asked to pay more $, and still nothing changed. Second you repair the car, but honestly I dont trust that you will considering the past.  Either you dont have qualified technicians, or you just dont care.  
  

  
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 03/06/2025

  I accidentally gave Global Imports the wrong #. The number they have is **********. The right number is **********. If you can plz relay this message to them. Thank you

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2021 *** 530i for service at Global Imports. Upon completing their service, they took it upon themselves (most namely the service advisor ***** ******), to run my car through an automatic car wash at the dealership. The result of that was damage to my paint and clearcoat. I never use an auto wash and was not consulted or asked if I wanted it washed. When I pointed out the damage, they attempted to repair the damage by its detail department. They failed to remove the scratches.

  Business Response

  Date: 11/14/2024

  Thank you for reaching out and sharing your experience with us. Im glad to hear from you and appreciate the opportunity to address your concerns.
  At Global Imports BMW, we include a complimentary car wash with every service as a courtesy to our guests, and we take great care in doing so every day without issue. That said, I want to ensure we address your concerns fully and review any remaining issues with your vehicles appearance.
  Please feel free to contact me directly at ************, and well schedule a time to personally review your vehicle. Our goal is to ensure your complete satisfaction, and I look forward to assisting you further.
  Sincerely, 
  ***** F Bearsch 
  Global imports BMW 
  ************

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22551075
  
  I am rejecting this response because: The "complimentary" car wash is an option giving to service customers. I was never given that option. I would have declined because I know that automatic car washes scratch paint and clearcoats. I watched a service advisor at your place put a "do not wash" sign in a car because he knew it would damage the paint. Unfortunately, my service advisor (who btw smelled like marijuana) made that decision for me and the result of his decision damaged my car.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/19/2024

  Our car wash is designed to safely accommodate the high number of vehicles we service daily, and we have strict maintenance protocols in place. While we wash over 100 cars per day without other similar concerns. 
  

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The behavior that I experienced today could be deemed as harassing *******************, I finally had the time to sit down and rate my experience as it was a holiday.Shortly after the completion of the survey, I was informed by my boyfriend that he had received a disturbing call from **** **** who proceeded to say that I got him fired because I gave him a 1 rating. This was alarming to me because I would think that names on the surveys would be kept confidential to prevent issues from occurring. During our call, I received a call from an unknown number and after I confirmed with my boyfriend it was the same number that called him.Minutes later, I received a text with an assumption that I was frustrated over the experience getting my vehicle serviced. I followed the directions provided within the receipt about contacting the service advisor if I cannot give an excellent rating. However, after a couple failed call attempts today, I just decided to proceed with the completion of the survey. My thought process in completing the survey had no malicious intent, but I intended to give honest feedback. In fact, I assumed that it will be a great coaching moment to set proper expectations to future customers in relation to billing estimates. Inform cm that billing estimates do not include any offers or discounts that have been provided at the ticket write-up. As instructed by *** customer service line, my boyfriend presented **** with the discounts offered on the website as well as the one sent to me from Global imports BMW via email. Heres the thing, if the $100.00 was unable to be offered due to the other offers that I had taken advantage of like the battery replacement and the 3 year oil change, just explain that to me. Based on the horrific experience that my boyfriend and I have encountered today, it leads me in fear of a retaliation by **** ****. As a result of this experience, I will not be completing no surveys relating to the experience at *** GLOBAL IMPORTS.

  Business Response

  Date: 11/12/2024

  Thank you so much for taking the time to share your experience with us. Im truly sorry that you and your boyfriend felt uncomfortable with the communication that followed your survey response. Its very important to us that every customer feels respected and that feedback is handled professionally and with complete confidentiality.
  I understand your frustration around the billing estimates and the clarity of which discounts can be applied. We want every customer to have a transparent, straightforward experience with any offers or services. Ill personally work with our team to improve communication on this so we can avoid any confusion going forward.
  Your feedback is incredibly valuable, and Im here to make sure that we take this as a learning moment to improve. If youd be open to discussing this directly, Id be more than willing to listen to any additional details or concerns you have. Thank you again for helping us understand how we can serve you better, and I hope we can regain your trust.

   

  Sincerely, 

  ***** *******

  Global imports BMW 

  ************

  ******************************************************

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi ****,I am becoming concerned that my car situation is not getting resolved, is there anything I can do to help get things resolved? I can contact Sonic corporate, if you think it would help matters? I believe you all (inadvertently?) sold me a car knowing that it had an air condition problem. The carfax report supports that. I specifically asked about the air condition before I bought the vehicle. I was told, the ac check out fine. I am willing to contact the attorney general, cfpb, bbb and other entities, if necessary. I do not have an arbitrator agreement with you. I would consider a respectful trade deal or reimbursement for the $2600 it will cost me to fix the problem. Please advise me of your position.****** ******

  Business Response

  Date: 10/02/2024

  Thank you for reaching out and expressing your concerns regarding the air conditioning issue with your vehicle. I appreciate your patience as we work through this situation.
  I understand your frustration. However, I must clarify that the vehicle was sold "as is," which means that it was purchased with the understanding that the dealership would not be responsible for any future repairs.
  While I recognize this may not be the response you were hoping for, If there are any additional questions or if you need further assistance. We are here to help. As we know you are already in touch with **** ********. 

  
  Thank you for your understanding.

  Global imports BMW 

• Initial Complaint

  Date:09/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 25th of July 2024 I signed a Lease Agreement with Global Imports BMW in *******, ** for a loaner *** 230i with VIN number: ***************** I paid a deposit and first instalment and made a subsequent monthly payment in the amount of $664 on or about the 25th of August 2024.Since signing the above lease agreement and taking the vehicle in possession, I have had to sign 2 new agreements with this particular dealership as they explained that there was an apparent problem with their system on the the day of the initial signing. This was already suspicious to me, as is evident from the emails I sent them.Subsequently, I have sent them various emails, text messages and made phone calls to request that they send me the documentation necessary for me to register the vehicle at the *** and get my permanent plates. I am still driving with their temporary plates and their only answer to my question is that they will send me "new" temporary plates. The temporary plate is only valid until the 8th of September 2024. This is absolutely ridiculous. If there is a problem and I have to give them the car back, I will gladly do so. But I have even sent emails to *** customer care and they are not assisting either. The salesman, *************************, keeps calling me withe the same story. See messages attached. The finance manager (or whatever his title may be) is ***************************** (***). He is the one who handled the paperwork and made me resign the agreements twice. As you will note from my email correspondence, he never replies. Except for when he said "Received and Completed. Thank you" on the 14th of August 2024, after I had resigned again.We have a legally binding contract and they are not performing. It is the 3rd of September 2024 and my plates are only valid for 5 more days. I need your urgent assistance to get this resolved. I am worried that there is something they are not telling me.

  Business Response

  Date: 09/04/2024

  To whom this may concern, we have been in touch with the guest waiting to hear back from them as we are waiting on the personal property tax receipt to complete the tag and title process. 

   

  Sincerely, 

  Global Imports BMW 

  Customer Answer

  Date: 09/04/2024

  With regards to the message **** sent yesterday, reading:

  Good afternoon, Im off today but received a call from my GM. For the state of S.C. Buyers have to pay their own Property taxes on vehicles they buy. Our part of the paperwork that we need to send to properly finish on our end of this would be to have a copy of your receipt that you have paid the property taxes. These are the parts of the sale that the finance department normally handles, so Ive been caught in the middle. We should still be able to send you another two tag as I mentioned so you will still have a legal tag. If you have further questions, I still can be reached but wont have definitive answers since Im not at work thank you once again.

  If only one person at Global would send me an email explaining exactly what has to be done, as I have requested many times, I would appreciate that. But their one-liner response to the BBB is indicative of the level of attention they believe is adequate when it comes to their customers.  All I want is to be able to register the vehicle. 

  What is said by **** above, has not once been communicated to me prior to yesterday. 

  Business Response

  Date: 09/05/2024

  ************************* has sent you the documents you have request. Please forward us the personal property receipt so we can complete your tag work.  

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I scheduled a safety recall and inspection performed on my 2010 528i at 1pm on 7/10/23. I bought it from a used car dealer Friday 7/8/23 and searched by VIN on *** to find an outstanding recall. I scheduled it immediately. I arrived with my son 12 minutes early and had to wait around 20 minutes for an advisor. I was told it would take about 2 hours (which I saw online). When 2.5 hours passed the advisor told me just a few more minutes. Then 30 more minutes pass and he tells me it's at the car wash. Then 20 more minutes pass and I tell him we have to go. He says it's pulling up. 10 more minutes and my car arrives wet from the car wash. He mentions as we're leaving around 4:40, that the oil changes must be done on time. I get home and see that the inspection revealed a "critical" engine oil leak! It wasn't mentioned to me at all and it should've been. I don't know the oil level, condition of the engine, reliability of the car-nothing. I repeatedly told the advisor the car was for my teenage son and all he could tell me was it's a good car and he twice congratulated my son on getting a good car.Such poor service is not what I expected from a *** dealer, it was like a shade tree operation. I need to hear from someone with authority-not the Customer Relations Manager-with some information about the condition of my car and options for repair.Also, I never signed or was asked to sign and approve anything. The only text I got was a welcome after we saw the advisor and the multi-point inspection as we were walking to our car to inspect it after the service. I'm supposed to get a chance to approve or decline a suggested repair and I did not.Thank you.

  Business Response

  Date: 07/11/2023

  To whom this may concern: We have spoken with the guest and invited them back to discuss the repair. 

   

  Sincerely, 

  Global imports BMW 

  Customer Answer

  Date: 07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we are working towards full resolution.  I'm having my car towed in today as it now won't start.
  
  Sincerely,
  
  ***********************