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Business Profile

Night Club

Cru Lounge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Night Club.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened 11/5/23 I gave this place a chance after it got shot up because I think it's a black owned business. the security was excellent but when it was time to order food the lady told me to scan the bar code. when I did I wanted to try the cru burger which came with Lettuce, ************ Sauce. Served with Salted Kettle Chips Cheese Options: American, *********************, Cheddar. when I received my food I only got a burger with onions and tomatoes. no side or no sauce. when I asked for the rest, the manager came to me with and smart attitude and said "what's the problem" after I just said you know what it's not worth it they came out with chips and a magical whipped up sauce. that's called robbery. to your own people. why lie on the menu and give people different after they pay. please just shut it down or get better people to run your business. Why am I getting charged a whole meal for one burger

  • Initial Complaint

    Date:02/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business lies about automatic gratuity and refuses to show receipts until a payment has been made. I asked to see the receipt and wasnt shown. I also asked if there was an automatic gratuity charge twice in which the server replied no. This is deception.

Cru Lounge is NOT a BBB Accredited Business.

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