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Business Profile

Online Retailer

Rapid Rabbit LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Rose **** HP Stream laptop through *******.com and Rapid Rabbit was the distributor of the laptop. My estimated date of arrival was August 5th, I received a laptop on August 2nd, however it was not the laptop I ordered. The box said it was the correct Rose **** HP stream however the laptop inside the manufacturers box was a different laptop. Upon further inspection the laptop was a modified HP laptop with a Chromebook keyboard and other miscellaneous parts. Our local ******* facilitated a return of the laptop to the distributor and we were told to wait until our shipment has been received by the distributor for us to be issued a refund. I tried to speak with he distributor about the issue through phone call where I was met with rude customer service and unprofessional texts following our conversation.

    Business Response

    Date: 08/11/2023

     

    Dear Sir or Madame,

    We receive the complain and have contacted customer to settle down this issue. We feel sorry for this transaction unhappiness and inconvenience to her. We agree to help the customer get full refund ASAP. We also have contacted ******* customer care team member and  ask them  to issue refund for her. ******** care team tell us to suggest the buyer to contact *******.com directly via Phone call.  ************** (1-800-WALMART) to provide her information to confirm this transaction and request full refund. *******.com will take care of her full refund ASAP.

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an **** computer through *******.com utilizing my son *************************** ******* account on December 10, 2022, Order# *************** for $458.00 , for a Christmas present. I also purchased the 3 year protection plan through *******. When I tried to use the computer it did not work. I went through the protection plan to have it repaired, but was told to return it to **** to have it fixed. I had to pay $51.57 to ship it to ****.**** told me the damage was outside of their warranty and they would fix it for $445.19 or they would return it to me. I then attempted to use the Protection Plan that I had purchased. I sent the computer to them and they informed me that they would not fix it because it was missing the Ram and Processor, and they sent it back to me. I started a return claim with *******.com on January 31, 2023, which I was notified was the last day to do so. I had to physically return the computer to ******* before February7. I took the computer to ******* on February 4 and then received notice from Rapid Rabbit through ******* that they would not be refunding my purchase amount. No one wants to take responsibility for this non-functional computer and I am out well over $500.

    Business Response

    Date: 02/28/2023

    Thanks for your mail, we are sorry that we received your mail yesterday of the case ******** and after our investigation, we found that this customer has been full refund on the day her returned package delivered to our warehouse. According to online sales policy, any claim of defective should be raised in 15 days after it was delivered to customer, in this case, customer claimed defective after 2 monthes. Our warehouse has all the record including serial number and pictures of item shipping and receiving. We shipped a brand new manufactured seal item to this customer before that we have taken photo and sent to ******* internal team for investigation. After review, *******. com internal team think us have no fault for this transaction . We have contacted with ******* to investigate these lost parts. Since the problem has been resolved by both side, please close this case and remove any negative feedback for us,Thanks. Any questions please feel free to contact us.

    Business Response

    Date: 02/28/2023

    Thanks for your mail, we are sorry that we received your mail yesterday of the case ******** and after our investigation, we found that this customer has been full refund on the day her returned package delivered to our warehouse. According to online sales policy, any claim of defective should be raised in ********************************************** this case, customer claimed defective after 2 monthes. Our warehouse has all the record including serial number and pictures of item shipping and receiving. We shipped a brand new manufactured seal item to this customer before that we have taken photo and sent to ******* internal team for investigation. After review, *******. com internal team think us have no fault for this transaction . We have contacted with ******* to investigate these lost parts. Since the problem has been resolved by both side, please close this case and remove any negative feedback for us,Thanks. Any questions please feel free to contact us.

    Customer Answer

    Date: 02/28/2023

     
    Complaint: 19335260

    I am rejecting this response because: this company was horrible to deal with. They sent threatening messages through walmart.com, and refuse to accept responsibility on their part. Walmart.com did refund my money not rapid rabbit. Their so called sealed products were missing parts which they then blamed on me. Their supposed 15-day return policy was not stated on Walmart.com website. I would never do business with this company again and suggest that no one else do either.

    Sincerely,
    *************************

    Business Response

    Date: 03/28/2023

    Dear *** or Madam, We have received the complaint ID ********. We are sorry that there's some misunderstanding from the customer. We have full refund this complaint via walmart.com from our account not ********* money on the same day of return delivery. This complaint also admitted that they have received full refund. ******* has 14 days return policy on their website, please see the link. ********************************************************** Thanks.
    Sent from HUAYANG ** **********************************

    Customer Answer

    Date: 03/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Rapid Rabbit LLC is NOT a BBB Accredited Business.

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