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Business Profile

Online Retailer

Sock Fancy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially signed up for 6 month subscription in 2021. I did not receive a notification of renewal yet they continue to charge me $27 a month. I have called their customer service phone number multiple times and been told I have no subscription yet month after month they charge my account. I have tried canceling on the website but it says no subscription. If there is no subscription why do you keep charging me? All I want is my account and orders cancelled and this month refunded.

  • Initial Complaint

    Date:12/20/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Sock Fancy on 11/21. Their website states that items are shipped within 1-2 business days and arrive 5-7 business days later. As of 12/20, I have not received any updates on my item being shipped and have not received my item at all. I initially contacted their customer service team on 11/29, and received a response on 12/1 stating that they will ship the item as soon as possible and your order will be shipped out within next three business days. Given that I had not received the item I have followed up several times with no response.

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a subscription with this company for over a year and for the last 5 months they have shipped me duplicate socks. The first three times they replaced the socks, and the third time they said they identified the algorithm issue and it would not happen again. Then the next two months they still proceed to ship me the same sock they had already sent me in previous orders. The last two times the choose to not even respond to my emails. The last time I said either they can fix the issue or I will be forced to just cancel the service so they went ahead and cancelled my service and never responded. All 5 times I sent them pictures of the duplicate socks next to the socks I already had to support my case. I would either like to have two new set of socks sent to me that they have not already shipped or refund me for the last two months subscription fees.

Sock Fancy is NOT a BBB Accredited Business.

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