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Business Profile

Online Retailer

SpinABooth, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the 360 automatic photo booth from Spinabooth in March 2022 order #****. The machine was never delivered to me as it was supposed to be but left at warehouse about 30 minutes away from and I ended up renting a a truck and picking it up myself. Within 3 months of purchasing what was supposed to be a new warrantied machine it stopped working ( the automatic arm stopped spinning). At this point I have yet to use this machine for business as I am still learning how to use it and all of the software that is needed. I contact Spinabooth and set up a zoom call with a "tech" who has me set the machine up live with him on the phone and show him that it's not working. He goes on to have me trouble shoot a few things which do not fix the problem and states it's probable the motor in that model it's been going up ALOT!!!! I'm shocked first of all because it's supposed to be new and I have put it together and did a trial run at home maybe 3-4 times. He then tells me he will ship ME the part to install and it should work. Another surprise, I ask is it under warranty and his reply is yes but all that means is we send you the little white box to replace, but it's easy and you can make an appointment and we can do it over Zoom!! Well I am shipped a total of 3 little boxes, and zoom install them and this New $4000 machine is still not working. So at this point I tell them to either pick it up and fix it or refund my money!!! They decline to do either as they have already received their full payment from ****** a third party banker (who is absolutely no help in this matter). They tell me if I pay for round trip shipping they will repair it and send the machine back. Well it was shipped back to them Dec 12 ******************************************************************* so I stop payments to Klarna who is now threatening me with collection for an item that I do not have and have been in communication with them for 6 months about this issue.

  • Initial Complaint

    Date:12/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 360 video booth and an enclosure from them at the end of October. For both the booth and enclosure was $3,300. We received the booth about a week and a half later with no problem. However, have yet to receive our enclosure. I emailed them 3 times about the enclosure and one email stated that it would be sent by the end of the week. They didn't ask for my order number or anything, and the enclosure was never shipped. I emailed again asking for a refund on the enclosure, I sent the email several weeks ago, and have yet to receive any email back regarding the enclosure or my refund. I tried calling as well to which no one answered and I had to leave a voicemail. the customer support has been terrible. Have yet to receive an email back and it has been going on for almost 2 months now. I just want the $1,500 refund for the enclosure so i can take my business elsewhere.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I **** *** purchased a Spinabooth from Spinabooth.com ($3,995.98) on 7/27/2022. I've called several times on the 27th to ask questions and I received a answer on the phone ASAP. I received a order #****. My item hasn't been shipped off yet and I want to receive a refund before the item was shipped off. I came across comments, complaints, and concerns in reference to this company. Lack of availability for call phones and return emails once the money is received. I called 7/28/2022 and I have been on hold for over 26mins and 07secs. This was a complaint I found in reference to lack of availability after a purchase is made. Orders not being shipped, equipment breaking down in a short amount of time. I am having the same problem others were having once they placed their order or receiving their order in a untimely fashion.

SpinABooth, LLC is NOT a BBB Accredited Business.

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